Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 18, 2016 12:56 PM in response to 3lenuska
    Level 1 (23 points)
    Apr 18, 2016 12:56 PM in response to 3lenuska

    Wait. Java and Javascript are too different things. So, which one is the problem?

     

    Second, disabling Java or Javascript is a fix along the lines of "Doctor it hurts when I do that. Well, don't do that!"

  • by 3lenuska,

    3lenuska 3lenuska Apr 18, 2016 1:01 PM in response to Charles Bouldin
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2016 1:01 PM in response to Charles Bouldin

    Yes, I know, I told them that is a stupid solution because we need a new update that fix this problem. They told me that the problem is with javascript but I dont believe anything because I was talking with 3 different agents and they told me different things. I'm trying this solution disabling javascript in safari, I tell you how it's going on.

  • by melloncollie_vil,

    melloncollie_vil melloncollie_vil Apr 18, 2016 1:02 PM in response to Charles Bouldin
    Level 1 (4 points)
    Apr 18, 2016 1:02 PM in response to Charles Bouldin

    Agree. How is it even possible not to use JS? Second - I don't have Java installed at all, and, btw, how could it be related with Java Script, when it freezes up in Photos app, for example?

    Support's just ignoring my questions. It's weird.

  • by 3lenuska,

    3lenuska 3lenuska Apr 18, 2016 1:06 PM in response to melloncollie_vil
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2016 1:06 PM in response to melloncollie_vil

    I told them that is impossible not use JS and their recomendation is use another browser, i'm using chrome but is not a solution. I think support is ignoring us.

  • by Eye_3mac,

    Eye_3mac Eye_3mac Apr 19, 2016 2:29 AM in response to Neystak
    Level 1 (4 points)
    Mac OS X
    Apr 19, 2016 2:29 AM in response to Neystak

    Hi,

     

    I had the same problem again, yesterday. Full freeze of the screen while watching a youtube video. I had it the first time a couple weeks ago in Netflix.

    My brother has the same problem which appears randomly. We have both an actual MacBook Pro/ Air with the intel graphic chip and using Safari with no Flash and Java installed.

    I also checked the messages in console but cannot find any errors etc. But my assumption is that it depends on the graphic driver which crashes because of the fact that the OS recover every window and application after the forced reboot. So the Mac is reacting at all only the display is freezed.

     

    I hope Apple is going to fix that very soon. I don't want to use an other browser because Safari is almost the fastest browser on a Mac.

  • by vmachiel,

    vmachiel vmachiel Apr 19, 2016 4:00 AM in response to Eye_3mac
    Level 1 (4 points)
    Apr 19, 2016 4:00 AM in response to Eye_3mac

    This is getting frustrating. I would like a recognition from Apple at least. It's not javascript, it happens with or without flash installed. It's something in the graphics drivers of the intel chips, or the frameworks safari uses to accelerate things. Memory use goes up dramatically when view webpages with a lot of animation in them, like Apples own pages for example. Then the system just freezes, requiring a hard reboot.

     

    This is what all the crashes have in common.

  • by 3lenuska,

    3lenuska 3lenuska Apr 19, 2016 12:31 PM in response to vmachiel
    Level 1 (8 points)
    Mac OS X
    Apr 19, 2016 12:31 PM in response to vmachiel

    Someone has tried reinstalling OS X El capitan 10.11.4? I think I'll do it to see if that resolve the issue.

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 19, 2016 12:42 PM in response to 3lenuska
    Level 1 (23 points)
    Apr 19, 2016 12:42 PM in response to 3lenuska

    I don't think reinstalling 10.11.4 will fix it, but let us know. Sure would be nice, if, say, someone like APPLE would acknowledge this issue and try to fix it. Leaving users to randomly experiment on their own is something I associate with Windows, not the Mac.

     

    Here's what I think I know about this, just to put it all in one place:

     

    1. It doesn't matter if you've installed 10.11.4 via the updater or the combo updater. People who've done each of those report the same type of crash.

    2. The crashes I've seen have been in Safari, and once in Photos.

    3. It isn't clear if the Safari Technology Preview (1 or 2) solves this.

    4. The crashes are mostly (perhaps exclusively) reported on Macs with Intel Iris Graphics. BTW, if anyone has this crash who does NOT use Intel Iris Graphics, report that, because that would be very important information.

    5. Without running afoul of the "you can't talk about beta software", let me say that there is no release of OS X subsequent to 10.11.3 that fixes this problem.

    6. For me at least, all this started when I installed 10.11.4 via the combo updater.

    7. If you get really desperate, see my post earlier in this thread about how to roll back to 10.11.3 and keep all your user files in their current stat.

     

    To consolidate information, if anyone has anything to add to the above list, I'd suggest replying to this post, keeping the list and appending more bits of information. Hopefully Apple will eventually pay some attention to this.

  • by Edmundostudios,

    Edmundostudios Edmundostudios Apr 19, 2016 12:54 PM in response to 3lenuska
    Level 1 (4 points)
    Mac OS X
    Apr 19, 2016 12:54 PM in response to 3lenuska

    i did have the issue that the rest of you were having but reinstalling OS X seems to have fixed it no crash in the last week. Maybe it's caused by something else but worth a shot.

  • by lost_james,

    lost_james lost_james Apr 19, 2016 1:08 PM in response to Edmundostudios
    Level 1 (4 points)
    Mac OS X
    Apr 19, 2016 1:08 PM in response to Edmundostudios

    I did a clean install of 10.11.4, installed Pages, Numbers, Keynote, Garageband and Spotify.

     

    Freeze the next day.

  • by Edmundostudios,

    Edmundostudios Edmundostudios Apr 19, 2016 1:11 PM in response to lost_james
    Level 1 (4 points)
    Mac OS X
    Apr 19, 2016 1:11 PM in response to lost_james

    Spotify gives me kernel panics and crashes all the time it's know to be terrible on OSX.

  • by Grimsy,

    Grimsy Grimsy Apr 19, 2016 1:33 PM in response to Edmundostudios
    Level 1 (18 points)
    Apr 19, 2016 1:33 PM in response to Edmundostudios

    Nothing works.

    I already made a clean install and 10.11.4 combo. Nothing else done, not even changing the wallpaper. The system was totally at default settings, no software installed, nothing added, nothing removed. No flash, no bettertouchtools, no f.Lux, nothing but only the 10.11.4 combo, and  It crashes with Safari on youtube few hours later.

    It also crashed with The safari tech preview, Chrome, and even Firefox but only 2 times in 3 weeks.

     

    It's not browser related, maybe graphics or something else. Apple do not code any third party driver like graphic's, so they have to wait for Intel or AMD for a fix in these cases.

  • by ridingtime,

    ridingtime ridingtime Apr 19, 2016 1:49 PM in response to Neystak
    Level 1 (4 points)
    Apr 19, 2016 1:49 PM in response to Neystak

    Would it be crazy to suggest that all of our macs have a hardware problem? Are we sure it's tied to 10.11.4? Afterall I'm pretty sure that if we took our macs to a Genius Bar and said I clean installed everything, started from scratch, and even before restoring my files the freeze still happened, they'd replace the mac.

  • by 3lenuska,

    3lenuska 3lenuska Apr 19, 2016 1:52 PM in response to ridingtime
    Level 1 (8 points)
    Mac OS X
    Apr 19, 2016 1:52 PM in response to ridingtime

    I was in Genius Bar 1 week ago. No problems with hardware, no problems with anything, but OH!, freezing again and again using Safari since I installed 10.11.4 OS X . Never happens before with other updates.

  • by ridingtime,

    ridingtime ridingtime Apr 19, 2016 1:57 PM in response to 3lenuska
    Level 1 (4 points)
    Apr 19, 2016 1:57 PM in response to 3lenuska

    But the thing is, is this happening to every Macbook Pro owner on 10.11.4? I'd imagine no. So why just us? That's why I am suggesting we all have something hardware related messed up - maybe it can't be caught in diagnostic testing, but it could still be there? I dunno, just speculating here

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