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All replies
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Helpful answers
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Apr 18, 2016 12:56 PM in response to 3lenuskaby Charles Bouldin,Wait. Java and Javascript are too different things. So, which one is the problem?
Second, disabling Java or Javascript is a fix along the lines of "Doctor it hurts when I do that. Well, don't do that!"
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Apr 18, 2016 1:01 PM in response to Charles Bouldinby 3lenuska,Yes, I know, I told them that is a stupid solution because we need a new update that fix this problem. They told me that the problem is with javascript but I dont believe anything because I was talking with 3 different agents and they told me different things. I'm trying this solution disabling javascript in safari, I tell you how it's going on.
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Apr 18, 2016 1:02 PM in response to Charles Bouldinby melloncollie_vil,Agree. How is it even possible not to use JS? Second - I don't have Java installed at all, and, btw, how could it be related with Java Script, when it freezes up in Photos app, for example?
Support's just ignoring my questions. It's weird.
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Apr 18, 2016 1:06 PM in response to melloncollie_vilby 3lenuska,I told them that is impossible not use JS and their recomendation is use another browser, i'm using chrome but is not a solution. I think support is ignoring us.
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Apr 19, 2016 2:29 AM in response to Neystakby Eye_3mac,Hi,
I had the same problem again, yesterday. Full freeze of the screen while watching a youtube video. I had it the first time a couple weeks ago in Netflix.
My brother has the same problem which appears randomly. We have both an actual MacBook Pro/ Air with the intel graphic chip and using Safari with no Flash and Java installed.
I also checked the messages in console but cannot find any errors etc. But my assumption is that it depends on the graphic driver which crashes because of the fact that the OS recover every window and application after the forced reboot. So the Mac is reacting at all only the display is freezed.
I hope Apple is going to fix that very soon. I don't want to use an other browser because Safari is almost the fastest browser on a Mac.
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Apr 19, 2016 4:00 AM in response to Eye_3macby vmachiel,This is getting frustrating. I would like a recognition from Apple at least. It's not javascript, it happens with or without flash installed. It's something in the graphics drivers of the intel chips, or the frameworks safari uses to accelerate things. Memory use goes up dramatically when view webpages with a lot of animation in them, like Apples own pages for example. Then the system just freezes, requiring a hard reboot.
This is what all the crashes have in common.
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Apr 19, 2016 12:31 PM in response to vmachielby 3lenuska,Someone has tried reinstalling OS X El capitan 10.11.4? I think I'll do it to see if that resolve the issue.
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Apr 19, 2016 12:42 PM in response to 3lenuskaby Charles Bouldin,I don't think reinstalling 10.11.4 will fix it, but let us know. Sure would be nice, if, say, someone like APPLE would acknowledge this issue and try to fix it. Leaving users to randomly experiment on their own is something I associate with Windows, not the Mac.
Here's what I think I know about this, just to put it all in one place:
1. It doesn't matter if you've installed 10.11.4 via the updater or the combo updater. People who've done each of those report the same type of crash.
2. The crashes I've seen have been in Safari, and once in Photos.
3. It isn't clear if the Safari Technology Preview (1 or 2) solves this.
4. The crashes are mostly (perhaps exclusively) reported on Macs with Intel Iris Graphics. BTW, if anyone has this crash who does NOT use Intel Iris Graphics, report that, because that would be very important information.
5. Without running afoul of the "you can't talk about beta software", let me say that there is no release of OS X subsequent to 10.11.3 that fixes this problem.
6. For me at least, all this started when I installed 10.11.4 via the combo updater.
7. If you get really desperate, see my post earlier in this thread about how to roll back to 10.11.3 and keep all your user files in their current stat.
To consolidate information, if anyone has anything to add to the above list, I'd suggest replying to this post, keeping the list and appending more bits of information. Hopefully Apple will eventually pay some attention to this.
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Apr 19, 2016 12:54 PM in response to 3lenuskaby Edmundostudios,i did have the issue that the rest of you were having but reinstalling OS X seems to have fixed it no crash in the last week. Maybe it's caused by something else but worth a shot.
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Apr 19, 2016 1:08 PM in response to Edmundostudiosby lost_james,I did a clean install of 10.11.4, installed Pages, Numbers, Keynote, Garageband and Spotify.
Freeze the next day.
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Apr 19, 2016 1:11 PM in response to lost_jamesby Edmundostudios,Spotify gives me kernel panics and crashes all the time it's know to be terrible on OSX.
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Apr 19, 2016 1:33 PM in response to Edmundostudiosby Grimsy,Nothing works.
I already made a clean install and 10.11.4 combo. Nothing else done, not even changing the wallpaper. The system was totally at default settings, no software installed, nothing added, nothing removed. No flash, no bettertouchtools, no f.Lux, nothing but only the 10.11.4 combo, and It crashes with Safari on youtube few hours later.
It also crashed with The safari tech preview, Chrome, and even Firefox but only 2 times in 3 weeks.
It's not browser related, maybe graphics or something else. Apple do not code any third party driver like graphic's, so they have to wait for Intel or AMD for a fix in these cases.
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Apr 19, 2016 1:49 PM in response to Neystakby ridingtime,Would it be crazy to suggest that all of our macs have a hardware problem? Are we sure it's tied to 10.11.4? Afterall I'm pretty sure that if we took our macs to a Genius Bar and said I clean installed everything, started from scratch, and even before restoring my files the freeze still happened, they'd replace the mac.
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Apr 19, 2016 1:52 PM in response to ridingtimeby 3lenuska,I was in Genius Bar 1 week ago. No problems with hardware, no problems with anything, but OH!, freezing again and again using Safari since I installed 10.11.4 OS X . Never happens before with other updates.
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Apr 19, 2016 1:57 PM in response to 3lenuskaby ridingtime,But the thing is, is this happening to every Macbook Pro owner on 10.11.4? I'd imagine no. So why just us? That's why I am suggesting we all have something hardware related messed up - maybe it can't be caught in diagnostic testing, but it could still be there? I dunno, just speculating here