HT201559: Restart your iPhone, iPad, or iPod touch
Learn about Restart your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Apr 20, 2016 12:04 AM in response to eml256by Kenichi Watanabe,Try doing a Reset (restart) on the iPod
Learn how to reset your iPod - Apple Support
NOTE: If the iPod is currently low on battery power, you can do this while it is connected to power.
If that does not help, please post back, with details about what happens when you try a Reset. Also, do you use a Mac or Windows PC? If Windows, what version?