Guuleh
Level 1 (4 points)
Mac OS X

Q: apple mail refusing hotmail app password

I use apple mail for all my emails. I recently travelled and my Hotmail account keeps asking me for password. I went to my hotmail account online and got an app specific password as I used to do before but it keeps saying the server does nor recognise the password. I did it several times and the result is the same.

Any suggestions?

Thanks

MacBook Pro with Retina display, iOS 7.0.4

Posted on Apr 20, 2016 4:21 AM

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Guuleh

Q: apple mail refusing hotmail app password

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  • by alex_h1,

    alex_h1 alex_h1 Apr 21, 2016 11:10 AM in response to Guuleh
    Community Specialists
    Apr 21, 2016 11:10 AM in response to Guuleh

    Hello Guuleh,

    Thanks for using Apple Support Communities.

     

    I understand Mail keeps asking you for the password of your account.  For help with this situation please follow through the steps outlined below.

     

    Mail is connecting to your email service provider, but it can't connect your email account because your email provider isn't accepting your email password.

    Mail connection error

    Your email provider may reject your password for several reasons, including:

    • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on this device.
    • Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
    • Your email provider deactivated or suspended your account. Contact your email provider for help.

    If Mail on your Mac keeps asking for your password

     

    Have a good one.