HT204640: If your Apple Watch won't charge or it won't turn on

Learn about If your Apple Watch won't charge or it won't turn on
tomfromsan leandro

Q: My Apple Watch was being upgraded to OS 2,2 and paused. I can get no further.

A new purchase of Apple Watch, I started updating to WatchOS 2.2 from iPhone watch app. It went halfway, then paused, telling me to charge Watch pass 50. I did over the night. The pause did not end. So I pressed Install on iPhone and nothing happened. I am stuck there.

Posted on Apr 20, 2016 7:52 AM

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Q: My Apple Watch was being upgraded to OS 2,2 and paused. I can get no further.

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 20, 2016 7:58 AM in response to tomfromsan leandro
    Level 7 (31,061 points)
    Apple Watch
    Apr 20, 2016 7:58 AM in response to tomfromsan leandro

    Hi Tom

     

    Try the following steps, which may help to address issues at or before the "verifying" stage.

     

    However, do not interrupt your iPhone or watch if the process has already reached the "installing" stage, as reported by the Watch app.

     

    • On your iPhone, close the Watch app and all other open apps:
      • Double-click the Home button, then swipe upwards on each app preview.
    • Remove your watch from the charger and restart both devices:
      • Turn both off together, then restart your iPhone first;
      • To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;
      • To turn it back on: press and hold the side button until you see the Apple logo.
    • Replace your watch on the charger, keep your iPhone connected to power and try updating again by following the instructions here:
  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 20, 2016 8:12 AM in response to tomfromsan leandro
    Level 7 (31,061 points)
    Apple Watch
    Apr 20, 2016 8:12 AM in response to tomfromsan leandro

    In future, when updating the software on your watch, be sure to follow all of Apple's instructions, which presently include:

     

    • "Make sure your Apple Watch has at least a 50 percent charge".

     

    More information:

    Update the software on your Apple Watch - Apple Support