saturn5.1969
Level 1 (5 points)
iPod

Q: windows 10, itunes shows ipod ,no response

windows 10, iTunes shows ipod , no response. blue circle continues without results , ipod recognized on other computer, all sound functions work, diagnostics ok

iPod classic 160GB (Late 2009), Windows 10, null

Posted on Apr 19, 2016 6:55 PM

by lonewolf3898,Apple recommended
lonewolf3898 lonewolf3898
Level 1 (43 points)
iPod
A:

This is a longshot, but when you say Windows 10, I'm assuming it's either a new computer, new version of Windows installed on an old computer, or a fairly fresh iTunes install. A thought occurred to me, as I saw someone who had some quite unusual behavior... does the version of iTunes match your computer's architecture? I.E., if your computer had 64-bit architecture, did you install the 64-bit version of iTunes? I know it's a longshot, but just thinking aloud...

Posted on Apr 20, 2016 12:48 PM

Close
saturn5.1969

Q: windows 10, itunes shows ipod ,no response

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Apr 19, 2016 11:58 PM in response to saturn5.1969
    Level 8 (39,285 points)
    Mac OS X
    Apr 19, 2016 11:58 PM in response to saturn5.1969

    iTunes shows ipod , no response. blue circle continues without results

    So, you are saying the iPod does appear in iTunes, but there is "no response."  Does that mean that nothing happens when you click on the iPod's device button on the horizontal bar?  Are you saying it does not sync when you try to sync?

     

    What is the "blue circle"?

  • by saturn5.1969,

    saturn5.1969 saturn5.1969 Apr 20, 2016 10:14 AM in response to saturn5.1969
    Level 1 (5 points)
    iPod
    Apr 20, 2016 10:14 AM in response to saturn5.1969

    yes nothing happens. blue circle seems to be windows trying to open program . cannot sync because iTunes will not continue into working mode

  • by lonewolf3898,Apple recommended

    lonewolf3898 lonewolf3898 Apr 20, 2016 12:48 PM in response to saturn5.1969
    Level 1 (43 points)
    iPod
    Apr 20, 2016 12:48 PM in response to saturn5.1969

    This is a longshot, but when you say Windows 10, I'm assuming it's either a new computer, new version of Windows installed on an old computer, or a fairly fresh iTunes install. A thought occurred to me, as I saw someone who had some quite unusual behavior... does the version of iTunes match your computer's architecture? I.E., if your computer had 64-bit architecture, did you install the 64-bit version of iTunes? I know it's a longshot, but just thinking aloud...

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Apr 20, 2016 5:31 PM in response to saturn5.1969
    Level 8 (39,285 points)
    Mac OS X
    Apr 20, 2016 5:31 PM in response to saturn5.1969

    Does iTunes open and run properly when the iPod is not connected? 

     

    On the "other" computer (where the iPod was recognized properly), did you use the same USB docking cable?

     

    If YES to the above, since you said the iPod is recognized properly on another computer running iTunes, and the iPod itself works properly (as an iPod) when disconnected, the problem is likely to be on your computer.  It seems to initially recognize the iPod (because the iPod appears in iTunes), but then something causes iTunes to "hang" when trying to access the iPod.

     

    As a test, shut down the computer and disconnect all USB devices.  You can leave standard USB keyboard and mouse connected, if used.  If your computer is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) the iPod

     

    Learn how to reset your iPod - Apple Support  (see section iPod with a click wheel)

     

    Start up computer, run iTunes, and connect iPod to a direct USB port on the computer, by itself (using the USB docking cable you used with the "other" computer).  Is there any difference?