HT205189: Switch your Apple Watch to a new iPhone
Learn about Switch your Apple Watch to a new iPhone
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All replies
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Helpful answers
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Apr 20, 2016 7:33 PM in response to Danni89by deggie,Did the previous owner unfair it and clear Activation Lock on it?
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Apr 21, 2016 1:05 AM in response to Danni89by Jonathan UK,Hi Danni
If you are unable to arrange for the previous owner to remove Activation Lock, you should return the watch for a refund or exchange.
To remove Activation Lock and be able to pair the watch to your iPhone, you need the previous owner to either:
- Enter their Apple ID and password on your device, or;
- Turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.
If they have not yet done so, it may also help if they unpair the watch via the Watch app on their iPhone (even though the watch is not available):
- On their iPhone, in the Watch app, go to: My Watch (tab) > tap on the name of the watch > tap on the "i" icon next to the watch > if the button is available, tap on Unpair Apple Watch.
If those steps have already been followed, but you are still unable to pair the watch, next try these steps yourself:
- On your iPhone: close the Watch app along with all other open apps (double-press on the Home button, swipe up on each of the app previews).
- Restart both devices, turning both off together and then restarting your iPhone first:
- To turn the watch off: press and hold the side button until you see the Power Off slider; drag the slider to turn off.
- To turn the watch back on: press and hold the side button until you see the Apple logo.
- Re-try setting up the watch.
If Activation Lock remains in place, ask the seller to contact Apple Support, making clear that they are the original owner and that they need help removing Activation Lock:
https://www.apple.com/support/watch/contact/
Otherwise, return the watch for a refund.
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