BrunoSF

Q: iMac freezing and extremely slow log-on

I'm running a iMac Late 2012 model, 2.7 Gz Intel Core i5 with 8 GB 1600 MHz DDR3 memory with a 1 TB SATA disk.

Usability had been perfect until I installed Yosemite when it was launched.

Was hoping it would improve when upgrades would be released but I'm now running Yosemite 10.10.4 and the performance problems persist.

Upon startup it takes ages to open Yosemite and then to open Mail or any application. When working it freezes quite often with the beachball spinning. At times simple stuff such as writing an e-mail or emptying the trash bin can be a real pain. There doesn't seem to be a specific occasion when the problems occur.

I already went through many of the hints in the Apple Support Community (memory reset, hard disk checkup, etc...) but no improvement is noticeable.

Further, it is often not possible to correlate the computer freezing period with any occurrence displayed on the console logs.

I do not have many apps or third party software installed as I use this machine mainly for work using standard productivity software.

Oddly enough, I have a less powerful MacBook Air (13-inch, late 2010, 4GB 1067 MHz DDR3) and I experience no problems at all.

Any support would be highly appreciated. If it helps, I am including below an EtreCheck log.

Thanks!

 

EtreCheck version: 2.4.1 (137)

Report generated 8/18/15, 11:48 AM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: (What does this mean?)

    iMac (21.5-inch, Late 2012) (Technical Specifications)

    iMac - model: iMac13,1

    1 2.7 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: (What does this mean?)

    NVIDIA GeForce GT 640M - VRAM: 512 MB

        iMac 1920 x 1080

 

System Software: (What does this mean?)

    OS X 10.10.4 (14E46) - Time since boot: about 2 days

 

Disk Information: (What does this mean?)

    APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (855.66 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: (What does this mean?)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information: (What does this mean?)

    Apple Inc. thunderbolt_bus

 

Gatekeeper: (What does this mean?)

    Mac App Store and identified developers

 

Kernel Extensions: (What does this mean?)

        /Applications/Parallels Desktop.app

    [not loaded]    com.parallels.kext.hidhook (9.0 24251.1052177) [Click for support]

    [not loaded]    com.parallels.kext.hypervisor (9.0 24251.1052177) [Click for support]

    [not loaded]    com.parallels.kext.netbridge (9.0 24251.1052177) [Click for support]

    [not loaded]    com.parallels.kext.usbconnect (9.0 24251.1052177) [Click for support]

    [not loaded]    com.parallels.kext.vnic (9.0 24251.1052177) [Click for support]

 

Problem System Launch Agents: (What does this mean?)

    [running]    cc.ddaemon.plist [Click for support]

    [running]    cc.trayapplet.plist [Click for support]

 

Problem System Launch Daemons: (What does this mean?)

    [failed]    com.apple.Kerberos.kdc.plist

 

Launch Agents: (What does this mean?)

    [running]    com.brother.LOGINserver.plist [Click for support]

    [running]    com.oracle.java.Java-Updater.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]

 

Launch Daemons: (What does this mean?)

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.sharpcast.xfsmond.plist [Click for support]

    [loaded]    com.teamviewer.Helper.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]

 

User Launch Agents: (What does this mean?)

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [running]    com.spotify.webhelper.plist [Click for support]

 

User Login Items: (What does this mean?)

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: (What does this mean?)

    FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

 

User internet Plug-ins: (What does this mean?)

    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

    Google Earth Web Plug-in: Version: 7.1 [Click for support]

 

3rd Party Preference Panes: (What does this mean?)

    Flash Player  [Click for support]

    FUSE for OS X (OSXFUSE)  [Click for support]

    Java  [Click for support]

 

Time Machine: (What does this mean?)

    Time Machine not configured!

 

Top Processes by CPU: (What does this mean?)

         3%    WindowServer

         2%    coreaudiod

         1%    fontd

         1%    Spotify

         1%    mdworker(6)

 

Top Processes by Memory: (What does this mean?)

    710 MB    kernel_task

    483 MB    softwareupdated

    328 MB    com.apple.WebKit.WebContent(3)

    295 MB    Spotify Helper(2)

    205 MB    Safari

 

Virtual Memory Information: (What does this mean?)

    41 MB    Free RAM

    7.96 GB    Used RAM (3.03 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: (What does this mean?)

    Aug 16, 2015, 01:40:08 AM    /Library/Logs/DiagnosticReports/Safari_2015-08-16-014008_[redacted].hang

    Aug 15, 2015, 06:23:55 PM    ~/Library/Logs/DiagnosticReports/cloudpaird_2015-08-15-182355_[redacted].crash

    Aug 15, 2015, 05:56:33 PM    Self test - passed

iMac, OS X Yosemite (10.10.2)

Posted on Aug 18, 2015 3:51 AM

Close

Q: iMac freezing and extremely slow log-on

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 18, 2015 9:12 AM in response to BrunoSF
    Level 10 (208,037 points)
    Applications
    Aug 18, 2015 9:12 AM in response to BrunoSF

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by BrunoSF,

    BrunoSF BrunoSF Aug 18, 2015 9:54 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Aug 18, 2015 9:54 AM in response to Linc Davis

    Hi Linc,

     

    Thanks for reaching out.

    I am sending the log list for two different occasions in which i got the spinning beachball:

     

    1. While copying a couple of words from a pdf document in Preview:

    "

    18/8/15 17:21:07,774 Preview[3391]: No items found in keychain

    18/8/15 17:21:07,779 Preview[3391]: No items found in keychain

    18/8/15 17:21:11,047 storeaccountd[299]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fab0176c9d0> connection from pid 4074 with interface <AccountServiceInterface: 0x7fab015dd040> (PID 4074)

    18/8/15 17:21:11,338 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:21:11,666 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:21:11,793 com.apple.iCloudHelper[4081]: objc[4081]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

    18/8/15 17:21:11,800 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:21:12,115 locationd[262]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework

    18/8/15 17:21:12,125 locationd[262]: could not get apple languages array, assuming english

    18/8/15 17:21:12,258 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:21:17,359 Office365Service[4082]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.4 instead of 10.10.4. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    18/8/15 17:21:17,359 Office365Service[4082]: 0   CarbonCore                          0x97275291 ___Gestalt_SystemVersion_block_invoke + 135

    18/8/15 17:21:17,360 Office365Service[4082]: 1   libdispatch.dylib                   0x90aa2130 _dispatch_client_callout + 50

    18/8/15 17:21:17,360 Office365Service[4082]: 2   libdispatch.dylib                   0x90aa20b5 dispatch_once_f + 251

    18/8/15 17:21:17,360 Office365Service[4082]: 3   libdispatch.dylib                   0x90aa30d8 dispatch_once + 31

    18/8/15 17:21:17,360 Office365Service[4082]: 4   CarbonCore                          0x971ee69d _Gestalt_SystemVersion + 1050

    18/8/15 17:21:17,360 Office365Service[4082]: 5   CarbonCore                          0x971ed7c0 Gestalt + 150

    18/8/15 17:21:17,360 Office365Service[4082]: 6   Office365Service                    0x00058977 Office365Service + 358775

    18/8/15 17:21:45,000 kernel[0]: Sandbox: Preview(3391) deny mach-lookup com.apple.nsurlstorage-cache

    18/8/15 17:21:45,459 Preview[3391]: ***storageTaskManagerExistsWithIdentifier:withIdentifier failed: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.nsurlstorage-cache was invalidated.) UserInfo=0x7fcd9bd1ad80 {NSDebugDescription=The connection to service named com.apple.nsurlstorage-cache was invalidated.}; {

        NSDebugDescription = "The connection to service named com.apple.nsurlstorage-cache was invalidated.";

    }

    "

     

    2. While starting the Messages App (two phone numbers occur in the log which were anonymized by replacing the phone number by #########):

    "

    18/8/15 17:32:58,705 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:34:27,776 WindowServer[159]: WSGetSurfaceInWindow : Invalid surface 1097105863 for window 2710

    18/8/15 17:38:45,035 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:38:45,370 com.apple.WebKit.WebContent[4088]: CFNetwork SSLHandshake failed (-9806)

    18/8/15 17:38:45,954 Messages[4094]: schema version 8010

    18/8/15 17:38:52,206 com.apple.SecurityServer[78]: Killing auth hosts

    18/8/15 17:38:52,206 com.apple.SecurityServer[78]: Session 100093 destroyed

    18/8/15 17:38:52,213 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:38:52,276 com.apple.SecurityServer[78]: Session 100100 created

    18/8/15 17:38:52,942 Messages[4094]: [Warning] Calling cachedImageData from thread other than main thread.

    (

      0   IMRenderingFoundation               0x00007fff949dd31b -[IMPerson(IMRenderingUtilities) cachedImageData] + 99

      1   IMRenderingFoundation               0x00007fff949db827 -[Presentity customPicture] + 92

      2   IMRenderingFoundation               0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

      3   IMRenderingFoundation               0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

      4   IMRenderingFoundation               0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

      5   CFNetwork                           0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

      6   CFNetwork                           0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

      7   CFNetwork                           0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

      8   CoreFoundation                      0x00007fff8f5d1664 CFArrayApplyFunction + 68

      9   CFNetwork                           0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

      10  CFNetwork                           0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

      11  CFNetwork                           0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

      12  CoreFoundation                      0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

      13  CoreFoundation                      0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

      14  CoreFoundation                      0x00007fff8f5f71bf __CFRunLoopRun + 927

      15  CoreFoundation                      0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

      16  CFNetwork                           0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

      17  Foundation                          0x00007fff86d12dc2 __NSThread__main__ + 1345

      18  libsystem_pthread.dylib             0x00007fff8d5ad268 _pthread_body + 131

      19  libsystem_pthread.dylib             0x00007fff8d5ad1e5 _pthread_body + 0

      20  libsystem_pthread.dylib             0x00007fff8d5ab41d thread_start + 13

    )

    18/8/15 17:38:52,948 Messages[4094]: [Warning] Calling imageDataBlocking from thread other than main thread.

    (

      0   IMRenderingFoundation               0x00007fff949dc983 -[IMPerson(IMRenderingUtilities) imageDataBlocking] + 99

      1   IMRenderingFoundation               0x00007fff949db8ab -[Presentity customPicture] + 224

      2   IMRenderingFoundation               0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

      3   IMRenderingFoundation               0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

      4   IMRenderingFoundation               0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

      5   CFNetwork                           0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

      6   CFNetwork                           0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

      7   CFNetwork                           0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

      8   CoreFoundation                      0x00007fff8f5d1664 CFArrayApplyFunction + 68

      9   CFNetwork                           0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

      10  CFNetwork                           0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

      11  CFNetwork                           0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

      12  CoreFoundation                      0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

      13  CoreFoundation                      0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

      14  CoreFoundation                      0x00007fff8f5f71bf __CFRunLoopRun + 927

      15  CoreFoundation                      0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

      16  CFNetwork                           0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

      17  Foundation                          0x00007fff86d12dc2 __NSThread__main__ + 1345

      18  libsystem_pthread.dylib             0x00007fff8d5ad268 _pthread_body + 131

      19  libsystem_pthread.dylib             0x00007fff8d5ad1e5 _pthread_body + 0

      20  libsystem_pthread.dylib             0x00007fff8d5ab41d thread_start + 13

    )

    18/8/15 17:38:53,246 logind[93]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100100

    18/8/15 17:38:53,246 logind[93]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2

    18/8/15 17:38:53,247 IMRemoteURLConnectionAgent[4099]: SACShieldWindowShowing:925: ERROR: NULL response

    18/8/15 17:38:53,977 identityservicesd[282]: [Warning] Warning, missing tel:+351######### in (null)

    18/8/15 17:39:15,069 lsuseractivityd[287]: -[LSUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=LSContinuityErrorDomain Code=-108 "The operation couldn’t be completed. (LSContinuityErrorDomain error -108.)" for item <__NSConcreteUUID 0x7fb970424930> E4FE7253-46B6-4C9F-95C6-7B6F1A128485 NSUserActivityTypeBrowsingWeb (LSUserActivityClientProcess.m #1148)

    18/8/15 17:39:21,189 mapspushd[365]: 2015-08-18 17:39:21.188, 365, 2f31c40, [MapsAnnouncements]: server returned error: 404 for URL https://gspe35-ssl.ls.apple.com/config/announcements?hardware=iMac13,1&lang=en&o s=osx&os_build=14E46&os_version=10.10.4

    18/8/15 17:39:21,189 mapspushd[365]: 2015-08-18 17:39:21.189, 365, 2f31c40, [MapsAnnouncements]: Failed to load announcements document: Error Domain=GEOErrorDomain Code=-601 "The operation couldn’t be completed. (GEOErrorDomain error -601.)" UserInfo=0x7f8202c40ea0 {NSErrorFailingURLStringKey=https://gspe35-ssl.ls.apple.com/config/announcements?hardware=iMac13,1&lang=en&o s=osx&os_build=14E46&os_version=10.10.4, HTTP Status Code=404}

    18/8/15 17:39:40,164 Messages[4094]: [Warning] Calling cachedImageData from thread other than main thread.

    (

      0   IMRenderingFoundation               0x00007fff949dd31b -[IMPerson(IMRenderingUtilities) cachedImageData] + 99

      1   IMRenderingFoundation               0x00007fff949db827 -[Presentity customPicture] + 92

      2   IMRenderingFoundation               0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

      3   IMRenderingFoundation               0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

      4   IMRenderingFoundation               0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

      5   CFNetwork                           0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

      6   CFNetwork                           0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

      7   CFNetwork                           0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

      8   CoreFoundation                      0x00007fff8f5d1664 CFArrayApplyFunction + 68

      9   CFNetwork                           0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

      10  CFNetwork                           0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

      11  CFNetwork                           0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

      12  CoreFoundation                      0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

      13  CoreFoundation                      0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

      14  CoreFoundation                      0x00007fff8f5f71bf __CFRunLoopRun + 927

      15  CoreFoundation                      0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

      16  CFNetwork                           0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

      17  Foundation                          0x00007fff86d12dc2 __NSThread__main__ + 1345

      18  libsystem_pthread.dylib             0x00007fff8d5ad268 _pthread_body + 131

      19  libsystem_pthread.dylib             0x00007fff8d5ad1e5 _pthread_body + 0

      20  libsystem_pthread.dylib             0x00007fff8d5ab41d thread_start + 13

    )

    18/8/15 17:39:40,192 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/8/15 17:39:40,202 com.apple.SecurityServer[78]: Session 100101 created

    18/8/15 17:39:41,016 logind[93]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100101

    18/8/15 17:39:41,016 logind[93]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2

    18/8/15 17:39:41,017 IMRemoteURLConnectionAgent[4102]: SACShieldWindowShowing:925: ERROR: NULL response

    18/8/15 17:39:41,018 identityservicesd[282]: [Warning] Warning, missing tel:+351######### in (null)

    "

     

    Hope you can get an hint on what is happening here.

    Sometimes I do get the beachball apparently without any message being logged in the console.

     

    Thanks in advance for your feedback.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 18, 2015 11:28 AM in response to BrunoSF
    Level 10 (208,037 points)
    Applications
    Aug 18, 2015 11:28 AM in response to BrunoSF

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

    If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

    8. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

    [Process started]
            Part 1 of 8 done at … sec
            …
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]

    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    ______________________________________________________________

    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by BrunoSF,

    BrunoSF BrunoSF Aug 18, 2015 4:14 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Aug 18, 2015 4:14 PM in response to Linc Davis

    Thanks for your support. I have followed the steps successfully, but the test did not proceed beyond Part 5 of 8.

    The results I got are as follows:

     

       1  Start time: 23:37:30 08/18/15

       2 

       3  Revision: 1331

       4 

       5  Model Identifier: iMac13,1

       6  System Version: OS X 10.10.4 (14E46)

       7  Kernel Version: Darwin 14.4.0

       8  Time since boot: 3 days 5:41

       9 

      10  Bluetooth

      11 

      12      Apple Magic Mouse

      13      Apple Wireless Keyboard

      14 

      15  Trust settings: admin 1, user 2

      16 

      17  TCP/IP

      18 

      19      IPv6: Off

      20 

      21  Diagnostic reports

      22 

      23      2015-07-19 Safari crash

      24      2015-07-23 Spotify Helper crash

      25      2015-08-15 cloudpaird crash

      26      2015-08-16 Safari hang

      27 

      28  HID errors: 1

      29 

      30  Kernel log

      31 

      32      Aug 15 17:57:11 pci pause: SDXC

      33      Aug 15 18:01:45 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

      34      Aug 15 18:01:45 IOHIDSystem: Seize of IOHIDPointing failed.

      35      Aug 15 18:05:16 [AppleBluetoothHIDKeyboard][handleStart] staticPrepControlChannelAction returned error e00002c0

      36      Aug 15 18:05:16 [AppleBluetoothHIDKeyboard][handleStart] Failed.

      37      Aug 15 19:57:08 pci pause: SDXC

      38      Aug 15 19:58:12 sync timed out: 60 sec

      39      Aug 15 20:51:18 pci pause: SDXC

      40      Aug 15 20:52:39 sync timed out: 60 sec

      41      Aug 15 21:45:30 pci pause: SDXC

      42      Aug 15 22:40:13 pci pause: SDXC

      43      Aug 15 22:41:21 sync timed out: 60 sec

      44      Aug 15 23:34:23 pci pause: SDXC

      45      Aug 15 23:39:48 pci pause: SDXC

      46      Aug 16 00:21:06 pci pause: SDXC

      47      Aug 16 00:48:19 pci pause: SDXC

      48      Aug 16 11:45:01 pci pause: SDXC

      49      Aug 16 12:13:19 pci pause: SDXC

      50      Aug 16 14:30:54 pci pause: SDXC

      51      Aug 16 14:31:34 firefox (map: 0xffffff8043191870) triggered DYLD shared region unnest for map: 0xffffff8043191870, region 0x7fff88c00000->0x7fff88e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

      52      Aug 16 16:34:52 pci pause: SDXC

      53      Aug 17 10:18:00 pci pause: SDXC

      54      Aug 17 10:47:28 pci pause: SDXC

      55      Aug 18 08:40:07 pci pause: SDXC

      56 

      57  System log

      58 

      59      Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      60      Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      61      Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      62      Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      63      Aug 18 19:24:18 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      64      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      65      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      66      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      67      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      68      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      69      Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      70      Aug 18 19:25:06 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      71      Aug 18 19:25:54 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      72      Aug 18 19:25:56 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      73      Aug 18 19:25:56 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      74      Aug 18 19:26:06 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

      75      Aug 18 20:52:29 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

      76      Aug 18 23:36:29 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

      77      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      78      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      79      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      80      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      81      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      82      Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

      83      Aug 18 23:37:53 WindowServer: WSGetSurfaceInWindow : Invalid surface 1319236545 for window 3254

      84 

      85  launchd log

      86 

      87      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      88      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      89      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      90      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc/Contents/MacOS/XPCTimeStampingService error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      91      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc/Contents/MacOS/com.apple.DictionaryServiceHelper error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      92      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      93      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc/Contents/MacOS/IOServiceAuthorizeAgent error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      94      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

      95      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc, error = 1: Operation not permitted

      96      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc, error = 1: Operation not permitted

      97      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

      98      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

      99      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

    100      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

    101      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

    102      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

    103      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

    104      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

    105      Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

    106      Aug 15 18:06:01 com.apple.xpc.launchd.user.501.100006.Aqua: Could not import service from caller: caller = otherbsd.249, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

    107      Aug 15 18:06:01 com.apple.xpc.launchd.user.501.100006.Aqua: Could not import service from caller: caller = otherbsd.249, service = com.apple.photostream-agent, error = 119: Service is disabled

    108      Aug 16 11:55:37 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: open.1763, action = service submission, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    109      Aug 16 11:55:37 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1769, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    110      Aug 16 11:55:38 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

    111      Aug 16 11:55:38 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1809, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    112 

    113  System services loaded

    114 

    115      com.adobe.fpsaud

    116      com.apple.Kerberos.kdc

    117      - status: -9

    118      com.apple.watchdogd

    119      com.microsoft.office.licensing.helper

    120      com.oracle.java.Helper-Tool

    121      com.oracle.java.JavaUpdateHelper

    122      com.sharpcast.xfsmond

    123      com.teamviewer.Helper

    124 

    125  Login services loaded

    126 

    127      cc.ddaemon

    128      cc.trayapplet

    129      com.apple.cloudpaird

    130      - status: -6

    131      com.apple.mrt.uiagent

    132      com.brother.LOGINserver

    133      com.oracle.java.Java-Updater

    134      com.spotify.webhelper

    135 

    136  Login services disabled

    137 

    138      com.apple.photostream-agent

    139 

    140  User services disabled

    141 

    142      com.apple.photostream-agent

    143 

    144  User login items

    145 

    146      iTunesHelper

    147      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    148 

    149  Widgets

    150 

    151      Currency Converter

    152 

    153  iCloud errors

    154 

    155      cloudphotosd 35

    156      cloudd 15

    157      comapple.CloudPhotosConfiguration 1

    158      cloudpaird 1

    159      Spotlight 1

    160      Finder 1

    161      CallHistorySyncHelper 1

    162 

    163  Continuity errors

    164 

    165      lsuseractivityd 151

    166 

    167  Restricted files: 344

    168 

    169  Lockfiles: 88

    170 

    171  Data packages

    172 

    173      /Users/USER/Library/Application Support/iWeb/Domain.sites2

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Aug 18, 2015 5:14 PM in response to BrunoSF
    Level 10 (208,037 points)
    Applications
    Aug 18, 2015 5:14 PM in response to BrunoSF

    These suggestions are based on partial test results. More may be need to be done if they don't solve the problem.

    A

    Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

    Back up all data before proceeding.

    Step 1

    If you have more than one user, and the one in question is not an administrator, then go to Step 2.

    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

    You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

    Start up in Recovery mode. When the OS X Utilities screen appears, select

              Utilities Terminal

    from the menu bar. A Terminal window will open. In that window, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

               Restart

    from the menu bar.

    B

    Back up all data.

    Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

    find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

    Log out or restart the computer and empty the Trash.

    C

    Open the General pane in System Preferences and uncheck the box marked

              Allow Handoff between this Mac and your iCloud devices

    Any change?

    D

    From the menu bar, select

               System Preferences... Network

    If the Network preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click

              Advanced... TCP/IP Configure IPv6: Automatically

    If that's already the setting, change it to something else, then change it back. Click OK and then Apply.

  • by BrunoSF,

    BrunoSF BrunoSF Aug 19, 2015 3:38 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Aug 19, 2015 3:38 AM in response to Linc Davis

    Hi Linc.

    Improvements were noticed right after step B. The box mentioned on step C was already unchecked.

    Thanks a lot. Much faster now without any perceivable slow-downs!

    Any advice on how to keep it this way or did you identify any obvious reason for what was happening?

    Thanks again!

  • by Linc Davis,

    Linc Davis Linc Davis Aug 19, 2015 7:44 AM in response to BrunoSF
    Level 10 (208,037 points)
    Applications
    Aug 19, 2015 7:44 AM in response to BrunoSF

    You shouldn't need to do anything else.

  • by Hoàng long,

    Hoàng long Hoàng long Aug 19, 2015 1:28 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 19, 2015 1:28 PM in response to Linc Davis

    LLike

  • by Chckn-or-Beef,

    Chckn-or-Beef Chckn-or-Beef Apr 20, 2016 11:51 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Apr 20, 2016 11:51 PM in response to Linc Davis

    Linc - will this procedure also work for os10.11.4?

  • by Chckn-or-Beef,

    Chckn-or-Beef Chckn-or-Beef Apr 21, 2016 9:50 AM in response to Chckn-or-Beef
    Level 1 (4 points)
    Desktops
    Apr 21, 2016 9:50 AM in response to Chckn-or-Beef

       1  Start time: 12:31:09 04/21/16

       2 

       3  Revision: 1581

       4 

       5  Model Identifier: iMac13,1

       6  Boot ROM Version: IM131.010A.B09

       7  System Version: OS X 10.11.4 (15E65)

       8  Kernel Version: Darwin 15.4.0

       9  Time since boot: 3:02

      10 

      11  SerialATA

      12 

      13      ST500LM012 HN-M500MBB                  

      14 

      15  PCI

      16 

      17      pci1b21,612

      18 

      19        Type: AHCI Controller

      20 

      21  Thunderbolt

      22 

      23      HD-PATU3 (BUFFALO INC.)

      24      Port (Upstream)

      25 

      26  Bluetooth

      27 

      28      Apple Wireless Keyboard

      29      Apple Magic Mouse

      30 

      31  Energy impact, lifetime (relative)

      32 

      33      bash (UID 501): 17.67

      34 

      35  CPU usage, lifetime (ms/s)

      36 

      37      bash (UID 501): 176.73

      38 

      39  LS schemes: No

      40 

      41  Global prefs (system)

      42 

      43      MultipleSessionEnabled = 1

      44 

      45  Firewall: On

      46 

      47  System caches/logs

      48 

      49      1.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

      50 

      51  Diagnostic reports

      52 

      53      2016-03-27 quicklookd crash

      54      2016-04-01 quicklookd crash

      55      2016-04-07 ImageCaptureService crash

      56      2016-04-07 com.apple.preference.security.remoteservice crash

      57      2016-04-11 FaceTime hang

      58      2016-04-12 com.apple.WebKit.Networking crash

      59      2016-04-13 com.apple.WebKit.Plugin.64 crash

      60      2016-04-13 quicklookd crash

      61 

      62  HID errors: 1

      63 

      64  Kernel log

      65 

      66      Apr 21 03:35:24 Process launchd [1] disabling system-wide I/O Throttling

      67      Apr 21 03:35:24 Process launchd [1] disabling system-wide CPU Throttling

      68      Apr 21 09:30:11 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xc0a4981d819c5b4b, provider is 0xc0a4981cc233404b

      69      Apr 21 09:30:11 init: error getting PHY_MODE;  using MODE_UNKNOWN

      70      Apr 21 09:30:11 CoreStorageFamily::unlockVEKs(UUID) VEK unwrap failed. this is normal, except for the root volume.

      71      Apr 21 09:30:11 pci pause: SDXC

      72      Apr 21 09:30:11 vm_swap_create_file failed @ 46 secs

      73 

      74  System log

      75 

      76      Apr 21 12:21:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      77      Apr 21 12:22:20 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      78      Apr 21 12:22:48 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      79      Apr 21 12:23:00 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      80      Apr 21 12:23:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      81      Apr 21 12:23:50 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      82      Apr 21 12:23:54 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      83      Apr 21 12:23:59 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      84      Apr 21 12:24:00 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      85      Apr 21 12:24:03 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      86      Apr 21 12:24:30 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      87      Apr 21 12:24:31 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      88      Apr 21 12:24:50 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      89      Apr 21 12:24:55 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      90      Apr 21 12:24:59 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      91      Apr 21 12:25:02 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      92      Apr 21 12:25:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      93      Apr 21 12:25:21 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      94      Apr 21 12:26:14 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      95      Apr 21 12:26:37 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      96      Apr 21 12:26:51 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      97      Apr 21 12:28:05 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      98      Apr 21 12:28:13 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

      99      Apr 21 12:28:27 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

    100      Apr 21 12:28:45 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

    101 

    102  launchd log

    103 

    104      Apr 21 09:29:49 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    105      Apr 21 09:30:10 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    106      Apr 21 09:33:05 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.96, error = 138: Service cannot be loaded on this hardware

    107      Apr 21 09:33:08 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: caller = otherbsd.361, service = com.trendmicro.ATLoginItemHelper, error = 119: Service is disabled

    108 

    109  System services loaded

    110 

    111      com.adobe.fpsaud

    112      com.apple.logd

    113      - status: 1

    114      com.apple.watchdogd

    115      com.oracle.java.Helper-Tool

    116 

    117  Login services loaded

    118 

    119      com.oracle.java.Java-Updater

    120 

    121  Login services disabled

    122 

    123      com.trendmicro.ATLoginItemHelper

    124 

    125  User services disabled

    126 

    127      com.trendmicro.ATLoginItemHelper

    128 

    129  Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

    130      - mod date: Feb 25 19:58:45 2016

    131      - size (B): 104

    132      - checksum: 742353507

    133 

    134      <?xml version="1.0" encoding="UTF-8"?>

    135      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    136      <plist version="1.0">

    137      <dict>

    138       <key>Label</key>

    139       <string>com.oracle.java.Java-Updater</string>

    140       <key>ProgramArguments</key>

    141       <array>

    142       <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

    143       <string>-bgcheck</string>

    144       </array>

    145       <key>StandardErrorPath</key>

    146       <string>/dev/null</string>

    147       <key>StandardOutPath</key>

    148       <string>/dev/null</string>

    149       <key>StartCalendarInterval</key>

    150       <dict>

    151       <key>Hour</key>

    152       <integer>71</integer>

    153       <key>Minute</key>

    154       <integer>14</integer>

    155       <key>Weekday</key>

    156       <integer>5</integer>

    157       </dict>

    158      </dict>

    159 

    160      ...and 1 more line(s)

    161 

    162  User login items

    163 

    164      iTunesHelper

    165      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    166 

    167  iCloud services

    168 

    169      PHOTO_STREAM

    170      MAIL_AND_NOTES

    171      CONTACTS

    172      CALENDAR

    173      REMINDERS

    174      BOOKMARKS

    175      NOTES

    176      KEYCHAIN_SYNC

    177      FIND_MY_MAC

    178 

    179  iCloud errors

    180 

    181      CallHistorySyncHelper 1

    182 

    183  Continuity errors

    184 

    185      sharedfilelistd 18

    186      sharingd 4

    187 

    188  Restrictive permissions: 12

    189 

    190  Lockfiles: 1

    191 

    192  Global prefs (user)

    193 

    194      AppleICUForce24HourTime = 1

    195      AppleInterfaceStyle = Dark

    196      NSCloseAlwaysConfirmsChanges = 1

    197      NSQuitAlwaysKeepsWindows = 1

    198      userMenuExtraStyle = 1

    199 

    200  Accessibility

    201 

    202      Scroll Zoom: On

    203 

    204  PrefPane

    205 

    206      /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

    207      - com.oracle.java.JavaControlPanel

    208      /Library/PreferencePanes/Flash Player.prefPane

    209      - com.adobe.flashplayerpreferences

    210 

    211  Bundles

    212 

    213      /Library/Internet Plug-Ins/Flash Player.plugin

    214      - com.macromedia.Flash Player.plugin

    215      - Adobe Systems, Inc.

    216      /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

    217      - com.oracle.java.JavaAppletPlugin

    218      /Library/Internet Plug-Ins/Quartz Composer.webplugin

    219      - com.apple.QuartzComposer.webplugin

    220      - Software Signing

    221 

    222  Bundles (new)

    223 

    224      /Library/Internet Plug-Ins/Flash Player.plugin

    225      - com.macromedia.Flash Player.plugin

    226      - Adobe Systems, Inc.

    227      /Library/PreferencePanes/Flash Player.prefPane

    228      - com.adobe.flashplayerpreferences

    229      /System/Library/Intelligent Suggestions/Assets.suggestionsassets

    230      - com.apple.MobileAsset.CoreSuggestions

    231      - Software Signing

    232 

    233  Non-loading kernel extensions

    234 

    235      /System/Library/Extensions/AppleOSXUSBNCM.kext

    236      - com.apple.driver.AppleOSXUSBNCM

    237      - Software Signing

    238 

    239  Installations

    240 

    241      Adobe Flash Player: 04/21/16, 10:54

    242      Java 8 Update 91: 04/20/16, 22:55

    243      App Cleaner: 04/19/16, 18:05

    244      EpocCam Viewer: 04/19/16, 13:50

    245      Dr. Cleaner: 04/15/16, 13:30

    246 

    247  Elapsed time (sec): 550