Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by pokey b,

    pokey b pokey b Apr 7, 2016 1:45 PM in response to steveohm
    Level 3 (599 points)
    Desktops
    Apr 7, 2016 1:45 PM in response to steveohm

    is correct. There are several Mac users with no Applecare and out of warranty that report having been granted no charge repairs (and how they did it).

  • by steveohm,

    steveohm steveohm Apr 7, 2016 1:48 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Apr 7, 2016 1:48 PM in response to rkaufmann87

    Well I can't say that I've read all 569 entries in the thread, but I think I read around half. Did I miss the ones that said otherwise?

  • by pokey b,

    pokey b pokey b Apr 7, 2016 1:53 PM in response to steveohm
    Level 3 (599 points)
    Desktops
    Apr 7, 2016 1:53 PM in response to steveohm

    For starters, look at Krazmike at the top of page 37. Some of the other later posts have said similar.

  • by steveohm,

    steveohm steveohm Apr 7, 2016 2:11 PM in response to pokey b
    Level 1 (4 points)
    Desktops
    Apr 7, 2016 2:11 PM in response to pokey b

    totally appreciate that pokey! apparently I did miss the more helpful posts.

  • by lochinver lady,

    lochinver lady lochinver lady Apr 7, 2016 3:17 PM in response to Steved1979
    Level 1 (4 points)
    Apr 7, 2016 3:17 PM in response to Steved1979

    Hi all, thanks to those who responded to my moan about the broken screen hinge on my 27'' iMac.  The brick paviour worked a treat and would have stayed permanently if I had not been able to get a satisfatcory repair.   Chanpagne corks and sponge balls are not my scene!

     

    After being told by Apple that since it was a late 2013 machine, it would be repaired  free of charge, I took the machine to the Apple shop in Glasgow Braehead 2 days ago, and the Genius Bar confirmed the repair.   The charge is indeed £54 or thereabouts (no mention of additional cost for part or labour)  but it was explained to me that they needed my agreement to pay this before the repair could be  authorisedt, but on collection, that cost would immediately be refunded, so no actual money would change hands....................    I can see some logic in this,  but they needed a signature as well............

    I'm not really expecting a problem, in view of all the correspondence on line, Apple definitely know about this fault.  

     

    Apart from the cost, my concern is that if the hinge is replaced, the same thing is likely to happen again... and again......     Nowhere have I seen anything to say that Apple have replaced these unsatisfactory plastic discs with something more durable.

    And why only on late 2013 onwares machines?

     

    It wasn't easy getting the heavy machine to Braehead Apple - the shop is in the depths of a large shopping mall quite a distance from the carpark.    The Buchanan Street store is in a pedestrian precint.   Life isn't easy for big Apple users!

  • by markvandi2013,

    markvandi2013 markvandi2013 Apr 14, 2016 4:06 PM in response to Mr Mo-Fo
    Level 1 (4 points)
    Apr 14, 2016 4:06 PM in response to Mr Mo-Fo

    Crack! Me too

    iMac (27-inch, Late 2013) Hinge Failure

  • by markvandi2013,

    markvandi2013 markvandi2013 Apr 14, 2016 4:09 PM in response to markvandi2013
    Level 1 (4 points)
    Apr 14, 2016 4:09 PM in response to markvandi2013

    The worst thing is it gave a Microsoft-loving Apple-hater in my office a chance to laugh and gloat.

  • by GRKE451,

    GRKE451 GRKE451 Apr 17, 2016 6:43 PM in response to Mr Mo-Fo
    Level 1 (4 points)
    Apr 17, 2016 6:43 PM in response to Mr Mo-Fo

    I wish I had found this thread sooner. I called before my Genius Bar appointment, waited on hold for 30 mins, but they would not give me an answer as to how long or how much this repair would cost. (Despite the fact that it's happened to many of their poorly engineered hinges.) So on my day off, unplug peripherals, box it up, drive to weekend-packed LA store, get parking validated, just to have a guy tell me I gotta give it to them for a week. I didn't wait to hear how much it would cost. Why wouldn't they just tell me that and save me a trip? Because they know that if you're there, you're already halfway to giving them more money for repairs.  #nomoreappleproductsforme

  • by GRKE451,

    GRKE451 GRKE451 Apr 17, 2016 6:50 PM in response to Girshon Rutstein
    Level 1 (4 points)
    Apr 17, 2016 6:50 PM in response to Girshon Rutstein

    #

  • by Michele Bugliaro Goggia,

    Michele Bugliaro Goggia Michele Bugliaro Goggia Apr 18, 2016 1:38 PM in response to Mr Mo-Fo
    Level 1 (34 points)
    Apr 18, 2016 1:38 PM in response to Mr Mo-Fo

    Greetings from south Switzerland! My iMac (27-inch, Late 2013) just cracked too. Of course, it's out of warranty and never had AppleCare. Tomorrow I'll see how much the repair will cost. I need to take it to an Authorized Shop, because we do not have any Genius-Apple Stores here.

  • by lochinver lady,

    lochinver lady lochinver lady Apr 18, 2016 1:46 PM in response to Michele Bugliaro Goggia
    Level 1 (4 points)
    Apr 18, 2016 1:46 PM in response to Michele Bugliaro Goggia

    It should be a free repair - This happened to me and I got mine fixed in Glasgow Braehead - no charge.

  • by GraftonTV,

    GraftonTV GraftonTV Apr 19, 2016 11:01 AM in response to pokey b
    Level 1 (4 points)
    Apr 19, 2016 11:01 AM in response to pokey b

    I would love to know how those without Apple Care were able to get their screens fixed.  We had TWO Imac 27" do these within two weeks of each other.  They were both purchased at the same time.  This has to be addressed and covered regardless of Apple Care.  It is a design flaw and nothing less in our option, and Apple should recognize and remedy the issue.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 19, 2016 11:05 AM in response to GraftonTV
    Level 9 (58,598 points)
    Photos for Mac
    Apr 19, 2016 11:05 AM in response to GraftonTV

    GraftonTV wrote:

     

    I would love to know how those without Apple Care were able to get their screens fixed.  We had TWO Imac 17" do these within two weeks of each other.  They were both purchased at the same time.  This has to be addressed and covered regardless of Apple Care.  It is a design flaw and nothing less in our option, and Apple should recognize and remedy the issue.

    17" iMacs were never affected. Perhaps you should proof your text before posting.

     

    EDIT: Glad you fixed your goof.

  • by MikeGS3,

    MikeGS3 MikeGS3 Apr 21, 2016 4:58 AM in response to GraftonTV
    Level 1 (4 points)
    Apr 21, 2016 4:58 AM in response to GraftonTV

    I had this happen to me mid 2014, (on a late 2012 model bought in mid 2013) about one month after the 1 year warranty expired.  I never took out Apple Care either, so thought I was doomed, and just tried to forget about it.  But I recently contacted Apple Support (and surprisingly got through even though I had to provide my iMac serial to proceed).  Anyway I now have an appointment at the local Genius Bar to look into it (so far no mention of any pending charges).  I think this is because when I spoke to Apple Support I told them the problem and the fact this is a known fault, and that regardless of being out of warranty with no Apple Care, I wanted to lodge a complaint about this.  I also told them I was suffering posture issues (which I am) due to not being able to efficiently position the screen.

     

    They put me onto a manager who happily said she would personally handle my case.  She also advised that in the UK and Europe, there is some sort of consumer law that covers the mechanical parts if there is a fault in the build or design.

     

    All this was prompted because I decided I was going to change the iMac stand to a 3rd party desk mount type stand, that uses a Vesa Mount to attach it to the monitor.  The Vesa Mount requires that you remove the iMac stand, which is actually easier than I thought, but when I tried to do that I was unable to remove it, which I think is down to the broken spring mechanism.  So this got me well peed off! and I decided to contact Apple Support and let them know my feelings.

     

    I'll update after my Genius appointment, at the end of this week.

  • by iSasCloud,

    iSasCloud iSasCloud Apr 21, 2016 5:35 AM in response to MikeGS3
    Level 1 (4 points)
    Apr 21, 2016 5:35 AM in response to MikeGS3

    This is my news after posting few pages ago about the same problem happening again, this time out o warranty so they wanted to charge me 485,00€ (euro)!! Incredible!

    well I googled out for shopping the hinge, bought it for 30€ and I fixed it by myself! Up to those losers who don't admit their own fault! Allowing thausends of people to freely criticize such a great brand that Steve Jobs worked 'till death to creat!

    I Have written several mails to be contacted and nothing ever happened. I've been an Apple supporter for at least 10 years and being dumped like this was very bad of them. from my little spot what I could do at the moment was not to by the new iPhone SE, which may sound stupid and mean less, but it's a drop and Oceans are made of drops.

    thank you

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