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burransa

Q: My left and right arrow keys on my computer won't work. The up and down arrows work fine. Does anyone know how I can fix this?

Every key on my computer works except for the right an left arrow keys. I was going to take it into apple but I wanted to make sure there wasn't anything I could do at home.

MacBook Pro (13-inch Mid 2012)

Posted on Apr 21, 2016 9:45 AM

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Q: My left and right arrow keys on my computer won't work. The up and down arrows work fine. Does anyone know how I can fix this?

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  • Helpful answers

  • by macjack,

    macjack macjack Apr 21, 2016 9:49 AM in response to burransa
    Level 9 (55,682 points)
    Mac OS X
    Apr 21, 2016 9:49 AM in response to burransa

    Hi burransa, it sounds like a hardware issue to me. I'd make the Genius Bar appointment.

  • by lllaass,

    lllaass lllaass Apr 21, 2016 9:57 AM in response to burransa
    Level 10 (188,002 points)
    Desktops
    Apr 21, 2016 9:57 AM in response to burransa

    Likely a hardware problem. Try an external keyboard.

    Also in System Preferences>Keyboard check the box that says Show Keyboard,....

    Then in the Menu bar click on the keyboard icon and select  Show Keyboard viewer. If you depress the problem keys do the shows as being pressed in the keyboard viewer?

     

     

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.