lpuerto
Level 1 (4 points)
Mac OS X

Q: Keyboard key slightly unresponsive

Hey!

 

My "e" letter on my old MacBook Pro late 2011 15' has became slightly unresponsive from time to time. That is, sometimes I need to make a little more of pressure to make it work.

 

This is quite annoying when I'm writing. The key respond better after I write a little bit and it's used, but still annoying. And also sometimes became slightly unresponsive again after a while. 

 

I'm asking to my local (400 km away; I live in Finland) official support about the cost of change the full keyboard, which I'm sure it isn't going to be cheap.

 

Do you guys know any other solution for this problem? I mean... I guess that the key connector under the silicone plunge has become a little bit corroded or something similar. It doesn't have to much sense for me disassemble  the whole computer and change the whole keyboard when I just can access everything just detaching the key.

 

Thanks for your help beforehand. 

MacBook Pro, OS X El Capitan (10.11), 2.5 GHz i7 16GB 862GB FusionDrive

Posted on Apr 20, 2016 2:14 AM

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lpuerto

Q: Keyboard key slightly unresponsive

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  • Helpful answers

  • by joe_7399,Helpful

    joe_7399 joe_7399 Apr 21, 2016 9:44 AM in response to lpuerto
    Community Specialists
    Apr 21, 2016 9:44 AM in response to lpuerto

    Greetings lpuerto,

     

    Thanks for using the Apple Support Communities!

     

    I understand that one of the keys on your keyboard isn’t responding as expected. To continue troubleshooting, before seeking repair, I suggest working over the steps from the following article. 

     

    Your keyboard has one or more keys that don't respond

    Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

    1. Choose System Preferences from the Apple menu, then select Language & Text.
    2. Select Input Sources.
    3. Select the Keyboard & Character Viewer checkbox.
    4. Enable the input source for the keyboard layout you're testing by selecting the checkbox next to it.
    5. Make sure that "Show Input menu in menu bar" is enabled.
    6. Choose Show Keyboard Viewer from the Input menu in the menu bar.  
    7. The Keyboard Viewer showing the keyboard layout appears on your display.
    8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

    Notes:

    • If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
    • If issues persist, try starting up your Mac in single-user mode to see whether a software issue is causing the issue.

     

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

     

    Have a great day!

  • by lpuerto,

    lpuerto lpuerto Apr 21, 2016 9:46 AM in response to joe_7399
    Level 1 (4 points)
    Mac OS X
    Apr 21, 2016 9:46 AM in response to joe_7399

    The key works, but does not work as always... perhaps I have to perform I little bit of more pressure to make it work properly sometimes. I think the rubber nipple or the underneath connector are slightly corroded.

  • by joe_7399,

    joe_7399 joe_7399 Apr 21, 2016 10:41 AM in response to lpuerto
    Community Specialists
    Apr 21, 2016 10:41 AM in response to lpuerto

    Thanks for replying. If the situation appears to be an actual hardware related issue with the key or keyboard, you may want to look into having it evaluated at an Apple Retail Store or Apple Authorized Service Provider. 

     

    Information on setting this evaluation can be found in the following articles. 

     

    MacBook Pro - Contact Support - Apple Support

     

    Apple - Find Locations

     

    Best