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Q: Lost all my playlists today, what's going on?!

I use Apple Music (AM) everyday on my commute to and from work, an hour each way.  On the way home when I was driving home I opened up AM on my iPhone 6 Plus and all my playlists were gone.  I was also logged out, so I figured "no problem they'll be back after I log in" only to find that they were still gone after I logged back in.  The only songs that show up are the ones that I purchased from iTunes and one album that I ripped from a CD to iTunes.  Another CD that I ripped disappeared also.  On iTunes on my MBA and PC everything looks fine.  All the playlists, etc., are all there.  Restarting my 6+ did nothing.  Logging out and logging back in also did nothing.

 

I don't think there was even an update of AM and I didn't do anything notable on my phone.  Anyone have any idea what happened and how I can get the playlists back?  I have spent countless hours building the playlists and cannot imagine doing it again.  It's very disappointing given that I never had this issue the years I used Spotify before switching to AM over a year ago (when it first came out). 

Apple Music, iOS 9.3.1, iPhone 6 Plus

Posted on Apr 21, 2016 6:49 PM

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