HT206203: If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3

Learn about If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3
KezCas
Level 1 (4 points)
Apple TV

Q: iPad tells me I MUST change my "unlock passcode at this time"

iPad change passcode issue.jpg

my iPad is giving me a pop up message forcing me to change my passcode. It will not let me do anything unless I change my passcode and does not give me an option to do it later. I haven't been able to use my ipad for 3 days because I can't go past it and I refuse to enter my passcode into the pop up message because it looks fishy... I have heard/read about a similar problem with the iPhone with an option to do it later, but haven't seen anyone talk about this with the iPad. Please help. I last updated my iPad about a month ago and have never had any issues with it. It's a personal iPad (not corporate)

iPad Mini, iOS 9.3.1

Posted on Apr 21, 2016 12:25 PM

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KezCas

Q: iPad tells me I MUST change my "unlock passcode at this time"

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  • by KezCas,

    KezCas KezCas Apr 21, 2016 4:07 PM in response to KezCas
    Level 1 (4 points)
    Apple TV
    Apr 21, 2016 4:07 PM in response to KezCas

    That actually sounds reasonable... So you're saying unplug from the "network" continue then change again once I'm in....? However, what if this change installs "malware" that stays and gets activated once I'm back online? Is that even possible or am I just too paranoid?

  • by ShagCA,

    ShagCA ShagCA Apr 21, 2016 4:13 PM in response to KezCas
    Level 4 (1,838 points)
    iPad
    Apr 21, 2016 4:13 PM in response to KezCas

    Geez... you worry too much.

     

    2 things:

    - it is almost impossible to install anything (drive-by malware installation) on a non jailbroken device. You can only install apps from iTunes store.

    - if your internet connection is off, how can you install anything?

  • by KezCas,

    KezCas KezCas Apr 21, 2016 4:13 PM in response to ShagCA
    Level 1 (4 points)
    Apple TV
    Apr 21, 2016 4:13 PM in response to ShagCA

    Geez you sound like my spouse... and yes you made me LOL in this public place.

    Yes I do worry because I simply don't have time to deal with a possible hack even though likelihood is probably very low... it just freaks me out thinking about it... but yes what you say makes sense

  • by ember1205,

    ember1205 ember1205 Apr 21, 2016 5:04 PM in response to KezCas
    Level 2 (183 points)
    Apr 21, 2016 5:04 PM in response to KezCas

    You could always put the iPad in airplane mode, change the passcode, then do a full reset of the iPad and restore from the last known good backup where you're certain there were no issues or "risks" of malware. I think that might be a full reset and set up as new, though. 

  • by ember1205,

    ember1205 ember1205 Apr 21, 2016 5:05 PM in response to deggie
    Level 2 (183 points)
    Apr 21, 2016 5:05 PM in response to deggie

    Using the force restart methods causes the device to restart prior to performing a proper shutdown (like pulling the power plug out of a desktop PC). While the OS on the device will correct most issues as it restarts, you run the risk of corrupting files.

  • by deggie,

    deggie deggie Apr 21, 2016 5:08 PM in response to ember1205
    Level 9 (54,434 points)
    Apr 21, 2016 5:08 PM in response to ember1205

    That is incorrect, there is no such thing as a proper shutdown on iOS and thanks to sandboxing and the fact there is no user file management access there is no chance you will corrupt a file.

  • by ember1205,

    ember1205 ember1205 Apr 21, 2016 5:11 PM in response to deggie
    Level 2 (183 points)
    Apr 21, 2016 5:11 PM in response to deggie

    Better tell Apple, then.

     

     

    From Restart your iPhone, iPad, or iPod touch - Apple Support

     

     

    "You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding."

  • by deggie,

    deggie deggie Apr 21, 2016 5:15 PM in response to ember1205
    Level 9 (54,434 points)
    Apr 21, 2016 5:15 PM in response to ember1205

    Actually Apple should tell themselves and all of their Geniuses since in other knowledgeable articles they recommend trying a forced restart that have nothing to do with the iPhone being locked up and if you call AppleCare or go to the Genius Bar the first thing they will suggest for a variety of symptoms is to try a forced restart (which used to be called a reset). That article says nothing about corrupting files or any harm and Apple will tell you if you ask that a Forced Restart is nondestructive.

  • by elcpu,

    elcpu elcpu Apr 21, 2016 7:04 PM in response to ember1205
    Level 6 (15,946 points)
    Photos for Mac
    Apr 21, 2016 7:04 PM in response to ember1205

    ember1205 wrote:

     

    Pressing the Home and Lock buttons at the same time....  will reset all of the network information and require adding things like WiFi passwords again.

     

     

    You are not very experienced, are you? A forced restart never resets your network information and does not require adding Wi-Fi passwords again. Try it and see.

  • by ShagCA,

    ShagCA ShagCA Apr 22, 2016 8:07 AM in response to ember1205
    Level 4 (1,838 points)
    iPad
    Apr 22, 2016 8:07 AM in response to ember1205

    ember1205 wrote:

     

    You could always put the iPad in airplane mode, change the passcode,

    That (or switching off iPad WiFi) would work too but I was thinking that OP couldn't get anywhere (that includes pulling up control center) without responding (touching) the Continue button. That's why I suggested pulling the plug on the WiFi router.

  • by ember1205,

    ember1205 ember1205 Apr 22, 2016 8:12 AM in response to ShagCA
    Level 2 (183 points)
    Apr 22, 2016 8:12 AM in response to ShagCA

    Good point about not being able to access the Control Center. Pulling the plug on the router makes much more sense in that situation.

  • by coqui51,

    coqui51 coqui51 May 1, 2016 7:53 PM in response to KezCas
    Level 1 (4 points)
    May 1, 2016 7:53 PM in response to KezCas

    have you found a solution to this? i have an iphone 6 and got the same message you did on the ipad not the other one that wants it done in 60 minutes, i turned it on and off normally and did the forced restart and it still there. i also took out the sim card and put it on a iphone 5s and it works fine, even without the sim card the iphone 6 still shows the pop up. any help would be appreciated.

  • by Briansyddall,

    Briansyddall Briansyddall May 2, 2016 5:40 AM in response to coqui51
    Level 6 (8,171 points)
    Apple Watch
    May 2, 2016 5:40 AM in response to coqui51

    Hi

    Got this message about 6 months ago changed passcode from 4 digits to 6 digits no problems.

    Cheers

    Brian

  • by KezCas,

    KezCas KezCas May 2, 2016 5:48 AM in response to ShagCA
    Level 1 (4 points)
    Apple TV
    May 2, 2016 5:48 AM in response to ShagCA

    So ShagCa, I did what you said: put on airplane mode change the code and so on. Everyone says it will make you change to a 6 digit code, but that is not true in my case, I still have a 4 digit code. What does that imply?

  • by elcpu,

    elcpu elcpu May 2, 2016 7:22 AM in response to KezCas
    Level 6 (15,946 points)
    Photos for Mac
    May 2, 2016 7:22 AM in response to KezCas

    Kez, this now appears to be a bug with iOS. Many are reporting the same. Please see this thread for more details.

    Re: I was just prompted to change my passcode within the next 60 minutes on my iPhone 6?? Ive never had this occur, please help!

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