Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by gs2121,

    gs2121 gs2121 Apr 21, 2016 3:47 PM in response to Neystak
    Level 1 (8 points)
    Apr 21, 2016 3:47 PM in response to Neystak

    I am facing the same issue, Random freeze, using

     

    Macbook air 2015. Model A1466.

    OS : 10.11.4.

    Safari 9.1

  • by ~Bee,

    ~Bee ~Bee Apr 21, 2016 9:10 PM in response to Neystak
    Level 7 (31,792 points)
    Mac OS X
    Apr 21, 2016 9:10 PM in response to Neystak

    Neystak, et al . . .

     

    Adobe updated Flash today, which is specifically upgraded to address freezing issues in Safari.

    It has helped many already.

    It's version 21.0.0.226

  • by Grimsy,

    Grimsy Grimsy Apr 21, 2016 10:41 PM in response to ~Bee
    Level 1 (18 points)
    Apr 21, 2016 10:41 PM in response to ~Bee

    Flash has nothing to do with this issue. We already said it 100 billion times. Apple is the only one responsible, it's probably hard to admit for some people who loves the company more than anything in their life, but it is.

    How can it come from flash when the problem occurs with a clean install and 10.11.4 combo with nothing else added to the system, no softwares, no flash, no bettetouchtools, no F.Lux, no data, no settings changes (not even the wallpaper). Nothing. A totally stock install.

     

    Testing the beta 2 right now, but i seriously doubt it will help. Apple seems to do not care about it.

  • by dialabrain,

    dialabrain dialabrain Apr 21, 2016 10:44 PM in response to Grimsy
    Level 5 (6,372 points)
    Mac App Store
    Apr 21, 2016 10:44 PM in response to Grimsy

    FWIW, Adobe Flash was indeed causing Safari to freeze. The update fixes that. That doesn't mean it was the only cause of Safari freezing.

  • by Grimsy,

    Grimsy Grimsy Apr 21, 2016 10:54 PM in response to dialabrain
    Level 1 (18 points)
    Apr 21, 2016 10:54 PM in response to dialabrain

    It happens with Firefox too, and without flash ... and for some people without web browsing.

    Flash maybe fixed something, but the main problem still happens, cuz most the people in here have the same problem, so as me, and it happens without flash installed, and only on 10.11.4 and only since 10.11.4.

  • by dialabrain,

    dialabrain dialabrain Apr 21, 2016 11:00 PM in response to Grimsy
    Level 5 (6,372 points)
    Mac App Store
    Apr 21, 2016 11:00 PM in response to Grimsy

    How can Safari freeze for those with "no web browsing"? As I just said, Safari freezing, and OSX 10.11.4 freezing for that matter could have many different causes. I don't have freezing issues on three different Macs. Two running OSX 10.11.4 and one running OSX 10.11.5.

     

    Sorry you are having a problem.

  • by Grimsy,

    Grimsy Grimsy Apr 21, 2016 11:24 PM in response to dialabrain
    Level 1 (18 points)
    Apr 21, 2016 11:24 PM in response to dialabrain

    Th thread evolved cuz we talked about it. At the beginning thinking it was linked to safari cuz many people are using it on a mac, and web browsing is the main activity for most users. So indeed, it has more chances to happen on safari, obviously.

    We made some tests, clean install, combo updates, beta testing, flash or not, and noticed the freezing can occurs doing many thing and not only web browsing.

     

    Macs, like iPhones, do not have all the exact same parts. A same component can be built by 2 or 3 different companies and have different versions, like the SSD, or displays, chips. That can be the reason why there is some freezing on some computers while others don't when a driver comes out.

     

    At work, I've got a macbook pro 13 2010 running fine on El Capitan 10.11.4. But for some reasons, my MBP 13 Retina 2015 is freezing randomly on 10.11.4. No problems when ghosting to 10.11.3 with SuperDuper.

    The most annoying part in here from some guys is thinking (like Apple usually does) the problem is not related to Apple but users.

  • by Dod60,

    Dod60 Dod60 Apr 22, 2016 3:38 AM in response to Grimsy
    Level 1 (4 points)
    Apr 22, 2016 3:38 AM in response to Grimsy

    Last night I woke the iMac from sleep, fired up Activity Monitor to keep an eye on things, immediately tried to launch Mail and it wouldn't. Spinning beachball. No Safari or any browser running. This is an OS problem.

  • by vishal126,

    vishal126 vishal126 Apr 22, 2016 8:07 AM in response to ~Bee
    Level 1 (4 points)
    Mac OS X
    Apr 22, 2016 8:07 AM in response to ~Bee

    I updated flash to 21.0.0.226 a few minutes ago and restarted Safari. The Mac froze just moments later! And not while using flash. It froze when I clicked on a link in Google search page! I forced it to shutdown with the power button, restarted it, and wrote this post.

  • by Grimsy,

    Grimsy Grimsy Apr 22, 2016 9:00 AM in response to Grimsy
    Level 1 (18 points)
    Apr 22, 2016 9:00 AM in response to Grimsy

    MBP froze with beta 2 few minutes ago.

    Still no effective fix more than one month after the problem appears on 10.11.4.

     

    What an effective support from Apple. 1.5K for a computer freezing randomly for 1 month now.

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 22, 2016 9:53 AM in response to Grimsy
    Level 1 (23 points)
    Apr 22, 2016 9:53 AM in response to Grimsy

    In Safari? Could you give more details? Were you watching video? Was in Safari 9.1.1 or one of the tech preview releases of Safari? Any info helps and I suppose at this point we may all need to try to simply avoid situations that tend to cause crashes.

     

    I agree that the non-response from Apple is totally lame.

  • by Grimsy,

    Grimsy Grimsy Apr 22, 2016 10:13 AM in response to Charles Bouldin
    Level 1 (18 points)
    Apr 22, 2016 10:13 AM in response to Charles Bouldin

    In firefox.

    It's not related to Safari.

    It happened to me on firefox and chrome extensionless. And other people without web browsing.

    Web browsing with Safari is the main activity for most people on a macintosh i guess, the reason why it happens more often when surfing on the internet than other stuff.

     

    But it seems it's a deep driver/framework system issue, like graphic, and impossible to avoid.

    If it's a graphic driver issue for exemple, Apple will have to wait a fix from Intel, because Cupertino do not make drivers for third party components.

  • by melloncollie_vil,

    melloncollie_vil melloncollie_vil Apr 22, 2016 10:05 AM in response to Charles Bouldin
    Level 1 (4 points)
    Apr 22, 2016 10:05 AM in response to Charles Bouldin

    It's already said much. I already described my issue few pages above (exactly the same as others). I hadn't been facing the issue for a week till tomorrow. I haven't watched video. Just opened one tab with news web-site (no video, no flash, just pictures and text). Then went back to Facebook (btw it was pinned) - freeze.

    I don't think there is a trouble with flash or something. The same trouble for example occurs often in Photos (as well as in Safari). For me it was during watching videos in Photos. But, for example, I haven't seen any freezes during watching videos in Safari. It only happens when I click on a link on a web-page or switching between the tabs. Few times I've seen freezes after waking up from sleep mode. Maybe it was still Safari trouble, because I always have it turned on.

     

    It is also funny with Apple feedback. I called them, they said: 'Of course, we will handle your issue, because you're not happy user of your brand new MacBook'. At that moment I thought 'wow, so kind, I almost believe you'. So we did cache cleans and so on. The support-girl said - here is my e-mail, contact me if the problem returns. So it did. After it did I tried to contact the support via this email three times - no replies at all. Lol. What a feedback. And it is the newest model of the Macbook.

  • by melloncollie_vil,

    melloncollie_vil melloncollie_vil Apr 22, 2016 10:07 AM in response to Grimsy
    Level 1 (4 points)
    Apr 22, 2016 10:07 AM in response to Grimsy

    And yes, seems it's like not related to Safari, but other browsers too. It's just I use only Safari.

  • by 3lenuska,

    3lenuska 3lenuska Apr 22, 2016 10:26 AM in response to melloncollie_vil
    Level 1 (8 points)
    Mac OS X
    Apr 22, 2016 10:26 AM in response to melloncollie_vil

    I called Apple Care today, It was, seriously, the ninth time. The last week I talked with an agent and she told me that she will do everything as she can. I think oh well, everything is gonna be ok. When I tried to call her for complaining again for this amazing issue she didn't answer the phone (6 times). Today I was talking with other agent and finally I get that he send the files (disk image) of the error to the apple support. Maybe they reply with news on Sunday.

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