rdjones451
Level 1 (4 points)
Desktops

Q: SAFARI Freezes after installing EL CAPITAN

I installed EL CAPITAN about a month ago. Since then, my MAC(21.5", LATE 2009) freezes randomly when I run SAFARI. I don't weem to have the problem with any other app, but, I don't use other apps as much as I do SAFARI. How do I get rid of this issue? Can I re-install EL CAPITAN, or will I have to go back to YOSIMITE? This is driving me up the wall. Please Help!!

iMac, iOS 7.1.1

Posted on Apr 22, 2016 9:34 AM

by Pmintz25,Apple recommended
Pmintz25 Pmintz25
Level 4 (1,634 points)
A:

See here: If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

 

You can reinstall El Capitan if you feel it is necessary, but I would first try opening Safari in another user account.

It could be a user specific issue. If Safari has the same issue in multiple users, then you may need to reinstall.

 

To make a new Admin user (which you can delete later), go to:

System Preferences > Users and Groups > Unlock the lock > Click > Set account type to "Administrator," then create a new account.

 

I usually name my test account Test and make the password "apple," Just so I can remember it easily. Open Safari here and see what happens. If it still freezes, try a Safe Boot.

Posted on Apr 22, 2016 9:46 AM

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rdjones451

Q: SAFARI Freezes after installing EL CAPITAN

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  • Helpful answers

  • by Pmintz25,Apple recommended

    Pmintz25 Pmintz25 Apr 22, 2016 9:46 AM in response to rdjones451
    Level 4 (1,634 points)
    Apr 22, 2016 9:46 AM in response to rdjones451

    See here: If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

     

    You can reinstall El Capitan if you feel it is necessary, but I would first try opening Safari in another user account.

    It could be a user specific issue. If Safari has the same issue in multiple users, then you may need to reinstall.

     

    To make a new Admin user (which you can delete later), go to:

    System Preferences > Users and Groups > Unlock the lock > Click > Set account type to "Administrator," then create a new account.

     

    I usually name my test account Test and make the password "apple," Just so I can remember it easily. Open Safari here and see what happens. If it still freezes, try a Safe Boot.

  • by den.thed,

    den.thed den.thed Apr 22, 2016 9:57 AM in response to rdjones451
    Level 7 (27,430 points)
    Apr 22, 2016 9:57 AM in response to rdjones451

    Kind of sounds like it might be a problem with system resources.

    (ie. lack of RAM, some outdated software or to many other processes running)

     

    Run > http://etrecheck.com/ and post back with the results if you are unable to see the problem area  on your own. 

  • by Eric Root,

    Eric Root Eric Root Apr 23, 2016 5:31 PM in response to rdjones451
    Level 9 (70,250 points)
    iTunes
    Apr 23, 2016 5:31 PM in response to rdjones451

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by Esquared,

    Esquared Esquared Apr 24, 2016 3:17 AM in response to rdjones451
    Level 6 (8,410 points)
    Mac OS X
    Apr 24, 2016 3:17 AM in response to rdjones451

    Do you use Adobe Flash, and is your version of Flash up to date?

  • by JC FW TX,

    JC FW TX JC FW TX Aug 1, 2016 7:36 AM in response to rdjones451
    Level 1 (4 points)
    Aug 1, 2016 7:36 AM in response to rdjones451

    Safari freezes very very often with El Capitan.  My system has to be rebooted overtime Safari acts up.  The screen looks good, and the mouse moves around, but the system is completely frozen.  2009 MAC Pro..

  • by JC FW TX,

    JC FW TX JC FW TX Aug 1, 2016 7:39 AM in response to Eric Root
    Level 1 (4 points)
    Aug 1, 2016 7:39 AM in response to Eric Root

    I've reset all the areas within Safari with zero changes.  Safari still crashes and freezes my system.