Q: iPhone 6 Plus unresponsive
iPhone 6 Plus started flickering which it did for awhile, but now it is completely unresponsive. Took it to a repair shop who charged $150 and couldn't fix it. Took it to Sprint who reset it, which we already did and knew it wouldn't work. Now Touch ID also doesn't work. Sprint said to take to Apple. Apple STORE MANAGER said "This is a well known issue and we have people coming in all day long with this problem. It's the logic board. $329 to fix (because the phone is 18 months old)." He said their "focus is to get people back in with the new SE that has the same problem. [They] want to get the new ones fixed and not worry about the old ones." He said repair shops can't fix because Apple doesn't provide the logic board to them. The phone was never dropped. Known hardware problem? Sounds like a recall should be initiated. It is not our fault the phone does not work. We should not have to pay to fix it. Sure, it's 18 months old. So? It's still Apple's fault. Sprint said it's $210 to turn in a non-working phone at the end of our contract. Well, that's cheaper than fixing it but now have a non-working phone for 6 months? Apple needs to fix this problem.
iPhone 6 Plus, iOS 9.3.1
Posted on Apr 22, 2016 10:25 AM
You didn't mention any troubleshooting of your own that hasn't worked.
If you haven't restored your iPhone to factory settings yet, try that > Restore your device from an iCloud or iTunes backup
It's certainly worth a try.
Posted on Apr 22, 2016 10:31 AM