Ana Javellana

Q: error connecting  to the apple ID server

new iphone 5s, trying to Sign in my apple ID.... but keeps on saying error connecting to apple ID server.

iPhone 5s

Posted on Apr 21, 2016 12:33 AM

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Q: error connecting  to the apple ID server

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  • by alex_h1,

    alex_h1 alex_h1 Apr 22, 2016 11:31 AM in response to Ana Javellana
    Community Specialists
    Apr 22, 2016 11:31 AM in response to Ana Javellana

    Howdy Ana,

    Thanks for using the Apple Support Communities.

     

    I see you're having issues with singing in to the iTunes Store on your iPhone.  Please follow through the steps below to help get this issue resolved.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Take care.