KenzieG123
Level 1 (8 points)
Notebooks

Q: Macbook Pro does not work while charging

Hi all,

 

I have a Macbook Pro, 13 inch, Mid 2012, purchased August 2014.OS X Yosemite
Version 10.10.5
Processor 2.5 GHz Intel Core i5
Memory 4GB 1600 MHz DDR3

Graphics Intel HD Graphics 4000 1024 MB

 

I believe my issues pertain to the battery. My Macbook's battery does not last nearly as long as it should, maybe two-three hours at most. Once I plug my macbook into the charger, it immediately shuts off, and refuses to turn on. Among this issue, it also does not charge. The indicator light on the charger remains green for quite some time. It occasionally switches to orange, charges a bit, then switches back to green and stops charging.

 

While plugged in, when I press the power button to start it up, the screen turns white, the usual start up sound occurs for a split second, then the screen goes back to black and the sound stops. Other times when I try to start it up while connected to the power source, neither the screen or the start up noise occur, however, there is the slightest "beep" noise that you can hear very faintly from the machine.

 

My macbook also performs VERY VERY SLOWLY. It often lags.

 

I'm a college student starting graduate school in a month, just about freaking out over my computer issues. I love Apple products dearly, my last macbook has lasted well over 5 years, it is the original white edition, however is now too old to install more up-to-date software

 

I am considering buying a microsoft laptop/tablet, as I cannot afford another macbook after just dropping $1500 on this one a couple of years ago

 

 

Any help is greatly appreciated, if I need to supply more information just ask and I will tell you anything you need to know about my macbook
Thank you so much in advance!

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Apr 22, 2016 11:54 AM

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KenzieG123

Q: Macbook Pro does not work while charging

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 22, 2016 11:58 AM in response to KenzieG123
    Level 10 (122,086 points)
    Apple Music
    Apr 22, 2016 11:58 AM in response to KenzieG123

    Beeps can be an indication that the RAM (memory) is failing.

     

    Run the Apple Hardware Test

     

     

    For the battery, check the maximum cycle count >  Determining battery cycle count for Mac notebooks

     

    Also for the battery >  Apple Portables: Troubleshooting MagSafe adapters

  • by KimUserName,

    KimUserName KimUserName Apr 22, 2016 12:02 PM in response to KenzieG123
    Level 4 (1,400 points)
    Notebooks
    Apr 22, 2016 12:02 PM in response to KenzieG123

    Reset SMC:

     

    1. Shut down the Mac.
    2. Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
    3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
    4. Release all keys, then press the power button again to turn on your Mac.

     

    Kim

  • by KenzieG123,

    KenzieG123 KenzieG123 Apr 22, 2016 12:09 PM in response to KimUserName
    Level 1 (8 points)
    Notebooks
    Apr 22, 2016 12:09 PM in response to KimUserName

    Hi Kim,

     

    Thank you for your quick response.
    I tried this, however, because my macbook has trouble turning on while connected to the power source, I have difficulty doing this.
    When I tried to do this, absolutely nothing changed. It seemed as though I only restarted my computer twice rather than reset the SMC.

  • by KenzieG123,

    KenzieG123 KenzieG123 Apr 22, 2016 12:11 PM in response to Carolyn Samit
    Level 1 (8 points)
    Notebooks
    Apr 22, 2016 12:11 PM in response to Carolyn Samit

    Hi Carolyn,

     

    Thank you for getting back to me so quickly!

     

    Just ran the Apple Hardware Test and there was "No trouble found". Don't really know if this is a good or bad thing at this point, because I just want an answer

     

    As for the battery's max cycle count, is shows as 232 and the health information for my battery shows to be normal.

     

    I don't believe it is the charger, the exact same thing happens when I plug it in using any of my friends chargers, and my charger has worked fine in all other macbooks.

  • by KenzieG123,

    KenzieG123 KenzieG123 Apr 22, 2016 12:21 PM in response to KenzieG123
    Level 1 (8 points)
    Notebooks
    Apr 22, 2016 12:21 PM in response to KenzieG123

    Also, I brought this into the Apple store a few months back and was told to pay $300 to send it away to find out what was wrong with it, but that would not cover the fee to fix it, or guarantee that they would be able to even tell me what's wrong. The girl I spoke with seemed to not really care about my issue or listen to what I had to say, instead told me that my macbook was old. I bought this less than two full years ago, yes I am aware that it isn't brand new, but I don't believe that it should be garbage after two years, as my old one has lasted so long.   

  • by K Shaffer,

    K Shaffer K Shaffer Apr 22, 2016 1:14 PM in response to KenzieG123
    Level 6 (14,350 points)
    Desktops
    Apr 22, 2016 1:14 PM in response to KenzieG123

    Did you inspect the charge connector pins in the MagSafe segment in the computer?

     

    This can be affected if the pins in there are dusty or if they stick, since they do need

    to connect to the charger plug fully. When the computer is correctly inspected for issue

    by someone who is interested in resolving problems (troubleshooting & repair) this part

    may be addressed as suspect. If the battery and MagSafe charger are tested good,

    the other part that may be contributing to the symptom is the MagSafe Board. This is

    a DC-in Board that can make or break the full cooperation of the charging circuitry.

     

    • About Mac notebook batteries - Apple Support

    • Apple Portables: Troubleshooting MagSafe adapters - Apple Support

     

    • iFixit guide to ac adapter repair (troubleshooting, etc)

    https://www.ifixit.com/Device/Apple_AC_Adapter

     

    I'd be surprised that an Apple Store (official store with Genius bar) would say your 'old

    MacBook' is not something they'd service or consider you as a valid customer. That

    computer is still available (non-Retina MacBook Pro with optical drive) online at Apple.

     

    If the repair service price of $300 quoted by the Apple person you spoke to is what

    they consider a "Flat Rate" fee for any repair submitted to Apple, officially... Then it

    may be a good idea IF you can get anything and everything that may be going bad

    in the computer, replaced during that one trip to repair. Optical drive, hard disk drive,

    magsafe DC-in Board, any keys that may be sticky, any hardware issues; all together.

     

     

    Apparently you may not have purchased the AppleCare extended plan coverage on

    the MacBook Pro in question; or it may have expired. Depending on your country

    region or location, your local (esp in the EU or the UK) options for repair may vary.

    Some have better consumer protection than others, so that can be useful, if there.

     

    And your model MacBook Pro (non-retina with optical drive) can still be found for

    sale on the Apple Store online; some authorized resellers also have them new.

    It is the least costly model, and the memory is still user-upgradable, too...

     

    http://www.apple.com/shop/buy-mac/macbook-pro?product=MD101LL/A&step=config

     

    You could check to see what other Apple authorized service providers have to say

    regarding the situation your MacBook Pro is experiencing & ask for advice. If there

    is any chance of a 'flat rate' repair situation from Apple and you can get all the weak

    or failing components replaced and fully tested at the same time, that may be an idea.

     

    In any event...

    Good luck & happy computing!