Norcaliboy22

Q: Iphone 6S Plus having trouble connecting call when on wifi

Hi There! I am hoping someone can help me out here. I have been experiencing this issue with the latest update. My current version is 9.3.1

 

Here is what happens:

 

Connected to wifi network.

Make an outgoing phone call.

I hear nothing while phone is connecting.

The call clock starts running after a few seconds of connecting, but I still hear nothing.

The call clock keeps running for 20 or 30 seconds.

Eventually the phone disconnects the call after a minute or so.

The person receiving my call knows I am calling them and they often call back. I can pick up their call and hear them perfectly well. The call goes as usual when they call me back.

The feedback from them is that they see me calling but her nothing from me when they answer.

I try to repeatedly call out and it does the same thing.

I power down and power up the phone. it will work again as it should for a few phone calls and then does the same thing again.

It only seems to do this on wifi.

Verizon is my carrier and we are using their wifi modem, we have 2.4 or 5GHz options for connecting to wifi, I use 5Ghz.

 

I spoke to a friend of mine who was having the exact same issue with his phone from Sprint. Same specs as mine.

 

Does anyone know what is happening here?

 

Thanks! Kurtis

iPhone 6s Plus, iOS 9.3.1

Posted on Apr 22, 2016 1:09 PM

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Q: Iphone 6S Plus having trouble connecting call when on wifi

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  • Helpful answers

  • by razmee209,

    razmee209 razmee209 Apr 22, 2016 1:33 PM in response to Norcaliboy22
    Level 7 (33,371 points)
    Apr 22, 2016 1:33 PM in response to Norcaliboy22

    Norcaliboy22 wrote:

     

    Hi There! I am hoping someone can help me out here. I have been experiencing this issue with the latest update. My current version is 9.3.1

     

    Here is what happens:

     

    Connected to wifi network.

    Make an outgoing phone call.

    I hear nothing while phone is connecting.

    The call clock starts running after a few seconds of connecting, but I still hear nothing.

    The call clock keeps running for 20 or 30 seconds.

    Eventually the phone disconnects the call after a minute or so.

    The person receiving my call knows I am calling them and they often call back. I can pick up their call and hear them perfectly well. The call goes as usual when they call me back.

    The feedback from them is that they see me calling but her nothing from me when they answer.

    I try to repeatedly call out and it does the same thing.

    I power down and power up the phone. it will work again as it should for a few phone calls and then does the same thing again.

    It only seems to do this on wifi.

    Verizon is my carrier and we are using their wifi modem, we have 2.4 or 5GHz options for connecting to wifi, I use 5Ghz.

     

    I spoke to a friend of mine who was having the exact same issue with his phone from Sprint. Same specs as mine.

     

    Does anyone know what is happening here?

     

    Thanks! Kurtis

    Make a call with Wi-Fi Calling - Apple Support

     

    What did Verizon say when you reported the issue to them?

  • by Norcaliboy22,

    Norcaliboy22 Norcaliboy22 Apr 22, 2016 2:04 PM in response to razmee209
    Level 1 (4 points)
    iPhone
    Apr 22, 2016 2:04 PM in response to razmee209

    Verizon said that we are in a good area for cell service and that our internet service is strong. They had me go through a reset just in case it would help. It didn't do anything. My wife has the same phone and isn't experiencing the same issue.