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All replies
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Helpful answers
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Nov 24, 2015 4:17 PM in response to ahwmanby Jonathan UK,Hi Chuck
If you have not already done so, it may help to update your iPhone and Apple Watch to the latest software versions (presently iOS 9.1 and watchOS 2.0.1). Instructions for updating the software are available here:
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
Update the software on your Apple Watch - Apple Support
If you are already running the latest software, try restarting both your iPhone and your watch. Turn both devices off first, then restart your iPhone before restarting your watch:
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
- To turn it back on: press and hold the side button until you see the Apple logo.
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Nov 24, 2015 4:59 PM in response to Jonathan UKby ahwman,HI Jonathan,
I'm already running the latest software on both devices and have tried multiple reboots on both devices. The issue persists...
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Nov 25, 2015 1:04 AM in response to ahwmanby Jonathan UK,It may help to unpair and re-pair your watch and iPhone. The Watch app on your iPhone takes backups of your watch automatically, including a refresh when unpairing via the app. When setting it up again, choose to restore your watch from backup when offered the option. Most data and settings will be restored, with some exceptions (eg Apple Pay cards).
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Apr 23, 2016 11:24 AM in response to ahwmanby spvwolfy,Yes, I have this same issue. Every time I send a message, or get a message, I always have a blank one of these, EVERY darn time!!! It is quite annoying!! But, it is ONLY on my watch. NOT on my phone. And it only started happening with the latest software updates too.
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May 10, 2016 10:37 AM in response to mnmbocaby Carolyn Samit,Make sure your watch is AWAKE to receive messages.
Wake Apple Watch. Just raise your wrist. Apple Watch sleeps again when you lower your wrist. You can also wake Apple Watch by tapping the display or pressing the Digital Crown.
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May 10, 2016 10:40 AM in response to Carolyn Samitby mnmboca,Thanks for your reply
I am not looking to wake my watch. I am looking for a solution of why I have blank text messages on my apple watch.
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May 10, 2016 1:06 PM in response to mnmbocaby Jonathan UK,Carolyn Samit wrote:
Make sure your watch is AWAKE to receive messages.
Wake Apple Watch. Just raise your wrist. Apple Watch sleeps again when you lower your wrist. You can also wake Apple Watch by tapping the display or pressing the Digital Crown.
To clarify: Carolyn's reply is incorrect (in addition to not addressing your question).
It is not necessary for Apple Watch to be awake in order for it to receive messages. If incoming messages are not read upon receipt, notifications are saved in Notification Centre (accessed by swiping down on the watch face, when viewing the time). A red dot at the upper-centre of the watch face indicates when unread notifications are awaiting your attention.
I'm afraid I cannot presently offer a solution for your actual issue.
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May 11, 2016 3:13 PM in response to ahwmanby LWagner85,Has anyone figured out what is causing this?
I have actually consulted engineering through Apple to no avail. It was originally thought it could be a diagnostic message being sent out, however "auto send diagnostics" was shut off and it still continues. Now it seems that it occasionally shows up on my iPhone.
We have unpaired, re-paired, set up as new...still nothing.
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May 11, 2016 5:25 PM in response to LWagner85by ahwman,For some reason I don't seem to be getting the blank messages anymore. It's been several weeks since I've seen one. I haven't changed anything from my end so I'm not sure why all of a sudden the issue seems to have corrected itself. I'll probably be eating my words tomorrow...
I hope it resolves itself for you as well,
Chuck

