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All replies
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Helpful answers
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Apr 23, 2016 7:31 AM in response to jammeesby ManSinha,go to http://etrecheck.com - download and run the software and post the report please
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Apr 23, 2016 1:54 PM in response to ManSinhaby jammees,EtreCheck version: 2.9.11 (264)
Report generated 2016-04-24 06:51:34
Download EtreCheck from https://etrecheck.com
Runtime 2:03
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
applications are crashing, without saying they’re crashing
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 722
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 6 hours
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (382.87 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 7 Apple tasks
[loaded] 166 Apple tasks
[running] 65 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 157 Apple tasks
[running] 85 Apple tasks
[loaded] com.oracle.java.Java-Updater.plist (2016-01-03) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-01-03) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-04-11) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-04) [Support]
[running] com.spotify.webhelper.plist (2016-03-22) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-04-24) [Support]
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[loaded] com.avast.home.userinit
[running] com.etresoft.EtreCheck.113632
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.112352
[running] com.valvesoftware.steam.ipctool
[loaded] 403 Apple tasks
[running] 171 Apple tasks
SharePointBrowserPlugin: 14.0.0 (2010-08-26) [Support]
QuickTime Plugin: 7.7.3 (2016-04-19)
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-21) Check version
Default Browser: 601 - SDK 10.11 (2016-04-19)
Java (2016-04-21) [Support]
Time Machine not configured!
5% WindowServer
3% kernel_task
2% fontd
0% cloudpaird
514 MB kernel_task
188 MB mdworker(11)
102 MB mds_stores
82 MB WindowServer
74 MB QuickLookSatellite(2)
1.09 GB Free RAM
2.91 GB Used RAM (1.16 GB Cached)
768 KB Swap Used
Apr 24, 2016, 12:38:18 AM /Library/Logs/DiagnosticReports/com.avast.secureline.service_2016-04-24-003818_ [redacted].cpu_resource.diag [Details]
/Library/Application Support/AvastSecureLine/*/com.avast.secureline.service
Apr 24, 2016, 12:35:35 AM Self test - passed
Apr 23, 2016, 11:51:14 PM ~/Library/Logs/DiagnosticReports/RuneScape_2016-04-23-235114_[redacted].crash
com.jagex.RuneScape - /Applications/RuneScape.app/Contents/MacOS/RuneScape
Apr 23, 2016, 09:09:19 PM /Library/Logs/DiagnosticReports/com.avast.secureline.service_2016-04-23-210919_ [redacted].cpu_resource.diag [Details]
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Apr 23, 2016 3:17 PM in response to jammeesby OGELTHORPE,Avast is your enemy. It is the Ebola of AV software for Mac. Rid the MBP of it:
https://www.avast.com/en-ph/faq.php?article=AVKB67
Also delete the torrent application. Torrents are a wonderful avenue for introducing malware on to your MBP.
Ciao.
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Apr 24, 2016 1:39 AM in response to OGELTHORPEby jammees,i have gone on to delte AVAST no problem, but then i go to play csgo, 40mins into playing it just crashes saying that it hasnt crashed but i guess it has?? WHATS HAPPENING???
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Apr 24, 2016 1:42 AM in response to OGELTHORPEby jammees,i have ran another test and its come up with this
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-24 18:40:47
Download EtreCheck from https://etrecheck.com
Runtime 2:58
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
applications crashing without saying it has crashed
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 722
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.4 (15E65) - Time since boot: about one hour
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (382.38 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Inc. thunderbolt_bus
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
/Applications/AVG AntiVirus.app
[loaded] com.avg.Antivirus.OnAccess.kext (4791 - SDK 10.8 - 2016-04-24) [Support]
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 53 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
[not loaded] 46 Apple tasks
[loaded] 157 Apple tasks
[running] 73 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
[running] com.avg.Antivirus.gui.plist (2016-04-24) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-01-03) [Support]
[loaded] com.avg.Antivirus.crashpad.plist (2016-04-24) [Support]
[running] com.avg.Antivirus.infosd.plist (2016-04-24) [Support]
[running] com.avg.Antivirus.services.plist (2016-04-24) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-01-03) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-04-11) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-04) [Support]
[running] com.spotify.webhelper.plist (2016-03-22) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-04-24) [Support]
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[loaded] com.avg.Antivirus.136992
[running] com.etresoft.EtreCheck.113632
[running] com.google.Chrome.56352
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.112352
[loaded] com.trendmicro.DrCleaner.64672
[running] com.valvesoftware.steam.53152
[running] com.valvesoftware.steam.ipctool
[loaded] 406 Apple tasks
[running] 154 Apple tasks
[killed] 30 Apple tasks
SharePointBrowserPlugin: 14.0.0 (2010-08-26) [Support]
QuickTime Plugin: 7.7.3 (2016-04-19)
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-21) Check version
Default Browser: 601 - SDK 10.11 (2016-04-19)
Java (2016-04-21) [Support]
Time Machine not configured!
12% App Store
6% Google Chrome Helper(3)
2% kernel_task
1% Google Chrome
1% steam_osx(2)
529 MB kernel_task
512 MB Google Chrome Helper(3)
205 MB mdworker(15)
176 MB Google Chrome
74 MB avgscand
521 MB Free RAM
3.49 GB Used RAM (1.60 GB Cached)
45 MB Swap Used
Apr 24, 2016, 04:41:01 PM Self test - passed
Apr 24, 2016, 12:38:18 AM /Library/Logs/DiagnosticReports/com.avast.secureline.service_2016-04-24-003818_ [redacted].cpu_resource.diag [Details]
/Library/Application Support/AvastSecureLine/*/com.avast.secureline.service
Apr 23, 2016, 09:09:19 PM /Library/Logs/DiagnosticReports/com.avast.secureline.service_2016-04-23-210919_ [redacted].cpu_resource.diag [Details]
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Apr 24, 2016 2:43 AM in response to jammeesby Esquared,Now you've installed AVG: just as worthless as Avast. The same goes for DrCleaner.
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Apr 24, 2016 3:13 AM in response to jammeesby OGELTHORPE,You also still have the torrent app installed.
More RAM would also be useful. Your MBP will accept up to 16 GB RAM. The best sources of Mac compatible RAM are OWC and Crucial.
I have no idea what 'csgo' is. If your MBP had a kernel panic, then log and post it per these instructions:
https://support.apple.com/en-us/HT201753
Ciao.
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Apr 24, 2016 3:16 AM in response to jammeesby OGELTHORPE,jammees wrote:
but i need a anti virus whats a good one?
The point is that you DO NOT need any AV installed in your MBP. The Mac OSX has protection incorporated so third party AV is unnecessary. The are NO GOOD AV software for a Mac.
Ciao.
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Apr 24, 2016 3:16 AM in response to OGELTHORPEby jammees,counter strike: global offensive, my kernal is also using 500mb, i will delete the torrent app later
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Apr 24, 2016 5:27 AM in response to ManSinhaby 1gr8dane,I have a crashing problem too. I cannot tell if it is related to a particular app, but I have been investigating a problem with my VMware Fusion 8.1 not connecting to the internet and often in Fusion, or while in Safari, my MacbookPro crashes. Any help is appreciated.
I have run the EtreCheck and here is thee report:
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-24 13:01:36
Download EtreCheck from https://etrecheck.com
Runtime 2:56
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
MacBook Pro (15-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,2
1 2,66 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 2
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1680 x 1050
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
TOSHIBA MQ01ABD100H disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Tove (disk1) / : 998.97 GB (541.52 GB free)
Core Storage: disk0s2 999.35 GB Online
MATSHITADVD-R UJ-898 disk4 : (2,23 GB) ()
ASMedia AS2115 500,11 GB
EFI (disk2s1) <not mounted> : 210 MB
Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB
Tove (disk3) /Volumes/Tove 1 : 498.88 GB (45.04 GB free)
Core Storage: disk2s2 499.25 GB Online
Apple Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Mac App Store and identified developers
/Library/Extensions
[loaded] com.symantec.internetSecurity.kext (7.0.2 - SDK 10.9 - 2016-04-18) [Support]
/System/Library/Extensions
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-04-18) [Support]
[not loaded] com.sandisk.driver.CruzerDriver (1.0 - 2016-04-18) [Support]
[loaded] com.symantec.ips.kext (7.0.1 - SDK 10.8 - 2016-04-18) [Support]
[loaded] com.symantec.nfm.kext (7.0.1 - SDK 10.8 - 2016-04-18) [Support]
~/.Trash/VMware Fusion.app
[loaded] com.vmware.kext.vmci (4.1.1 - 2011-11-22) [Support]
[not loaded] com.vmware.kext.vmioplug (4.1.1 - 2011-11-22) [Support]
[loaded] com.vmware.kext.vmnet (4.1.1 - 2011-11-22) [Support]
[loaded] com.vmware.kext.vmx86 (4.1.1 - 2011-11-22) [Support]
[loaded] com.vmware.kext.vsockets (4.1.1 - 2011-11-22) [Support]
/Volumes/Tove 1/Applications/TechTool Pro 7.app
[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.8 - 2015-04-13) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8 - 2015-04-13) [Support]
[not loaded] 10 Apple tasks
[loaded] 154 Apple tasks
[running] 74 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 160 Apple tasks
[running] 85 Apple tasks
[loaded] com.google.keystone.agent.plist (2016-03-11) [Support]
[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2012-12-12) [Support]
[running] com.sandisk.cruzeragent.plist (2007-07-04) [Support]
[failed] com.symantec.errorreporter-periodicagent.NFM.plist (2015-12-26) [Support]
[running] com.symantec.uiagent.application.NFM.plist (2015-11-03) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2012-12-12) [Support]
[loaded] com.symantec.SymLUHelper.NFM.plist (2015-10-31) [Support]
[loaded] com.symantec.UninstallerToolHelper.NFM.plist (2015-10-31) [Support]
[running] com.symantec.deepsight-extractor.NFM.plist (2015-10-31) [Support]
[loaded] com.symantec.errorreporter-periodic.NFM.plist (2015-12-26) [Support]
[loaded] com.symantec.liveupdate.daemon.NFM.plist (2015-10-31) [Support]
[running] com.symantec.nfm.wps.plist (2015-10-31) [Support]
[running] com.symantec.sharedsettings.NFM.plist (2015-10-31) [Support]
[running] com.symantec.symdaemon.NFM.plist (2015-10-31) [Support]
[loaded] com.adobe.ARM.[...].plist (2011-01-04) [Support]
[running] com.nds.pcshow.plist (2013-06-25) [Support]
[loaded] com.nds.pcshow.uninstall.plist (2013-10-01) [Support]
Jawbone Updater Application (/Applications/Jawbone Updater.app)
VMware Fusion Start Menu Application (~/.Trash/VMware 17.12.56 /VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
[running] com.aliph.Jawbone_Updater.54432
[loaded] 409 Apple tasks
[running] 184 Apple tasks
DirectorShockwave: 11.5.9r620 (2011-05-23) [Support]
LogitechHarmony: 1.0.0.1 (2011-03-21) [Support]
Google Earth Web Plug-in: 6.0 (2010-12-11) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-12)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-07-10) [Support]
AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-03-11) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-23) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2013-07-11) [Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-23) Cannot contact Adobe
CitrixICAClientPlugIn: 11.4.0 - SDK 10.0 (2011-09-26) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-20)
AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-03-11) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-07) [Support]
JavaAppletPlugin: Java 7 Update 51 (2014-03-21) Check version
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-04-18)
Norton Security - Symantec Corporation - http://www.norton.com/mac (2016-02-11)
Flash Player (2016-04-16) [Support]
Flip4Mac WMV (2013-03-29) [Support]
Java (2014-03-21) [Support]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Tove: Disk size: 498.88 GB Disk used: 453.84 GB
Destinations:
TimeMachine disk [Local]
Total size: 999.86 GB
Total number of backups: 35
Oldest backup: 10/07/13 18:17
Last backup: 13/04/15 22:00
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 453.84 GB X 3)
56% mds
27% mdworker(12)
6% WindowServer
1% kernel_task
1% fontd
702 MB kernel_task
467 MB com.apple.WebKit.WebContent(3)
369 MB SymDaemon
303 MB mds_stores
270 MB Safari
3.02 GB Free RAM
4.97 GB Used RAM (2.08 GB Cached)
0 B Swap Used
Apr 24, 2016, 12:39:29 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-04-24-123929_[redacted].crash
/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
Apr 24, 2016, 12:39:26 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-04-24-123926_[redacted].crash
Apr 24, 2016, 12:39:25 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-04-24-123925_[redacted].crash
Apr 24, 2016, 12:38:28 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-24-123828_[redacted].panic [Details]
Apr 24, 2016, 12:37:26 PM Self test - passed
Apr 23, 2016, 05:34:20 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-23-173420_[redacted].panic [Details]
Apr 20, 2016, 07:05:20 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-20-190520_[redacted].panic [Details]
Apr 20, 2016, 04:26:28 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-20-162628_[redacted].panic [Details]
Apr 20, 2016, 02:42:09 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-20-144209_[redacted].panic [Details]
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Apr 24, 2016 11:10 PM in response to jammeesby jammees,Has anyone found a solution to this yet??? Its still happening to me.