5tandley

Q: total novice, phone won't sync

I have the latest version of itunes on phone and laptop but itunes says i need update, my wifes phone has the same versions and works fine.

 

any help would be greatly appreciated

iPhone 5c, iOS 9.3.1

Posted on Apr 24, 2016 7:35 AM

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Q: total novice, phone won't sync

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 24, 2016 7:38 AM in response to 5tandley
    Level 10 (123,770 points)
    Apple Music
    Apr 24, 2016 7:38 AM in response to 5tandley

    The latest iTunes version available is 12.3.3. Just in case follow the instructions below.


    Windows

    1. Open iTunes.
    2. If the menu bar isn't showing, hold down the Control and B keys to show it. Learn more about the iTunes for Windows menu bar.
    3. From the menu bar, choose Help > Check for Updates.
    4. Follow the prompts to install the latest version.
  • by 5tandley,

    5tandley 5tandley Apr 24, 2016 7:41 AM in response to Carolyn Samit
    Level 1 (4 points)
    iTunes
    Apr 24, 2016 7:41 AM in response to Carolyn Samit

    thankyou for replying,

     

    yeah that's the version we have and my IOS is 9.3.1 but it says I need to update my phones iTunes.

     

    cannot be used because it needs an update, go to website to find out details, which I did and i'm all up to date apparently