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Helpful answers
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Apr 24, 2016 7:38 AM in response to 5tandleyby Carolyn Samit,The latest iTunes version available is 12.3.3. Just in case follow the instructions below.
Windows
- Open iTunes.
- If the menu bar isn't showing, hold down the Control and B keys to show it. Learn more about the iTunes for Windows menu bar.
- From the menu bar, choose Help > Check for Updates.
- Follow the prompts to install the latest version.
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Apr 24, 2016 7:41 AM in response to Carolyn Samitby 5tandley,thankyou for replying,
yeah that's the version we have and my IOS is 9.3.1 but it says I need to update my phones iTunes.
cannot be used because it needs an update, go to website to find out details, which I did and i'm all up to date apparently