Q: in-app purchases during updating info

I purchased some in-app gems for game but my registered card was expired and purchase was denied. Screen flipped to update information page, I registered my new card, and purchase button popped up. Money was already paid from my account but gems don't appear in game. I think this is some kind of error.

iPhone 5s, iOS 9.3.1, appstore error

Posted on Apr 23, 2016 2:37 AM

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Q: in-app purchases during updating info

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by joe_7399,

joe_7399 Apr 24, 2016 9:20 AM in response to sbrobo
Community Specialists

Apr 24, 2016 9:20 AM in response to sbrobo

Hello sbrobo,

Thanks for using the Apple Support Communities!

I understand that after changing your payment information, an in app purchase was charged, but you didn’t receive the content. In this situation, I recommend contacting Apple Support using the link in the following article to report the problem.

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Cheers!
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by joe_7399,

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