HT205628: If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen

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pollypktz

Q: I cannot connect to wifi

I was recently having problems with my Wifi-connection and only through my device (Iphone 6). So I thought I would update to the newest software. Now, I cannot connect to wifi at all. I've tried changing the DNS, (worked briefly), I've tried reseting network settings, forgetting the network, and I just re-started my entire phone. Now, I cannot backup because well...... I still cannot connect to the internet. Is there anything else I can do at this point?

iPhone 6, iOS 9.3.1

Posted on Apr 24, 2016 11:55 AM

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Q: I cannot connect to wifi

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  • by elcpu,

    elcpu elcpu Apr 24, 2016 11:59 AM in response to pollypktz
    Level 6 (16,200 points)
    Photos for Mac
    Apr 24, 2016 11:59 AM in response to pollypktz

    General suggestions for Wi-Fi issues, maybe one of them will help….

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    Some users have reported better luck with the 5 GHz band on the iPhone 6.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

  • by pollypktz ,

    pollypktz pollypktz Apr 24, 2016 12:00 PM in response to elcpu
    Level 1 (8 points)
    iPhone
    Apr 24, 2016 12:00 PM in response to elcpu

    I think going to an apple store is my last resort. Thank you

  • by elcpu,

    elcpu elcpu Apr 24, 2016 12:03 PM in response to pollypktz
    Level 6 (16,200 points)
    Photos for Mac
    Apr 24, 2016 12:03 PM in response to pollypktz

    You are welcome....