anky1491
Level 1 (8 points)
iPhone

Q: Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

iPhone 6, iOS 9.3.1

Posted on Apr 23, 2016 4:59 AM

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anky1491

Q: Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Apr 24, 2016 12:06 PM in response to anky1491
    Community Specialists
    Apr 24, 2016 12:06 PM in response to anky1491

    Hi anky1491,
     

    Thanks for visiting Apple Support Communities.
     

    If your Wi-Fi is disconnected when streaming video from YouTube, try the troubleshooting advice in If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. Even though the article title refers to trouble connecting to Wi-Fi networks, the steps can help in your situation, too.
     

    All the best.

  • by elcpu,

    elcpu elcpu Apr 24, 2016 12:08 PM in response to anky1491
    Level 6 (16,265 points)
    Photos for Mac
    Apr 24, 2016 12:08 PM in response to anky1491

    A few more suggestions here. Maybe one of them will help….

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.