Daxziz

Q: External Apple Magic Keyboard, no ctrl alt del

Hi all

 

I have an older MacBook Pro (2011) and recently I've build a small home office area where I connect my laptop to a bigger screen and uses the Apple Magic Mouse as well as the new Magic Keyboard.

In OS X everything works as expected but when I have to boot into Windows using boot camp the external keyboard doesn't work properly.

 

It doesn't change the backspace key to a delete key once fn is pressed. That much I'm already sure of since I tried a keycode scanner.

 

When I finally get past the logon screen using some workaround with the on-screen keyboard, I've noticed that none of the special keys like volume up/down or brightness works - it's just plain F-keys.

 

I've reinstalled Windows and asked boot camp to download latest support drivers and it's still the same issue.

 

Have any of you experienced the same behavior or is there perhaps somebody here with a solution?

 

 

Thanks

-Kim

MacBook Pro, Other OS, Windows 10

Posted on Apr 23, 2016 12:20 PM

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Q: External Apple Magic Keyboard, no ctrl alt del

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  • Helpful answers

  • by Loner T,

    Loner T Loner T Apr 23, 2016 2:14 PM in response to Daxziz
    Level 7 (24,012 points)
    Safari
    Apr 23, 2016 2:14 PM in response to Daxziz

    1. Please check the Control Panel -> System -> Boot Camp Keyboard settings.

    2. Try and use Fn+Ctrl+Alt+Delete from your Apple Keyboard when accessing Windows.

    3. Check that you have the Apple Keyboard driver installed in Devices -> HID Devices or Devices -> Keyboard.

  • by Daxziz,

    Daxziz Daxziz Apr 24, 2016 12:10 PM in response to Loner T
    Level 1 (4 points)
    Windows Software
    Apr 24, 2016 12:10 PM in response to Loner T

    Checked the Boot Camp control panel. The Keyboard Settings does NOT have the checkbox enabled for "Use all F1, F2, etc. keys as standard function keys".

     

    Fn-Ctrl-Alt-Delete (as well as Ctrl-Alt-Del (or I should probably say Apple's normal backspace) works from the build-in keyboard on the MacBook, but not from the external one.

     

    Looking in Device Manager there's only one "Apple Keyboard" present in "Human Interface Devices".

  • by Loner T,

    Loner T Loner T Apr 24, 2016 12:20 PM in response to Daxziz
    Level 7 (24,012 points)
    Safari
    Apr 24, 2016 12:20 PM in response to Daxziz

    What is the brand/model of external keyboard?

  • by Daxziz,

    Daxziz Daxziz Apr 24, 2016 12:27 PM in response to Loner T
    Level 1 (4 points)
    Windows Software
    Apr 24, 2016 12:27 PM in response to Loner T

    It's an Apple Magic Keyboard. It reads Model A1644 EMC 2815 on the back of it.

  • by Loner T,Solvedanswer

    Loner T Loner T Apr 25, 2016 9:50 AM in response to Daxziz
    Level 7 (24,012 points)
    Safari
    Apr 25, 2016 9:50 AM in response to Daxziz

    The new Magic Keyboard requires a BC6 driver.  The highlighted entry is for the new Magic Trackpad2, AppleKeyBoardInstaller64.exe should allow you to use the new keyboard.

     

    BC-MagicTrackpad2-Driver.png

  • by Daxziz,

    Daxziz Daxziz Apr 25, 2016 9:54 AM in response to Loner T
    Level 1 (4 points)
    Windows Software
    Apr 25, 2016 9:54 AM in response to Loner T

    Thanks! This solved the issue.

    I had to download the BC 6 drivers using Bravadier and then manually run the correct installation packages but it's finally solved.

     

    Thanks again.

  • by Loner T,

    Loner T Loner T Apr 25, 2016 9:57 AM in response to Daxziz
    Level 7 (24,012 points)
    Safari
    Apr 25, 2016 9:57 AM in response to Daxziz

    Please create a Windows System Restore point, so future updates do not cause problems.