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Q: iTunes crashes every time it connects to the internet

Hi, I recently downloaded the newest version of iTunes directly from the Apple website. I installed it properly on my Windows 10 laptop.

However, every time I connect to the internet on iTunes, either to go to the iTunes store or to download my music content from the cloud, iTunes stops working and then crashes.

I receive an error message along the lines of "iTunes has stopped working, Windows is checking for a solution to the problem," then "Windows could not find a solution" and then iTunes crashes.

 

I've tried uninstalling and reinstalling, my drivers are up to date, I've done a clean reboot, but nothing seems to fix the problem.

Is there anything else I should try?

 

Thanks

Posted on Apr 24, 2016 2:42 PM

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Q: iTunes crashes every time it connects to the internet

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