Q: Safari will not open link from within an open page

As stated;latest-- OS 10.11.4  Safari 9.1

Added info: The described action works fine on my iPad but won't on iMac.

Thanka, Carolyn, for your suggestions. I've tried them all but problem persists. It's really frustrating as it inhibits me from managing my sales on eBay. The thing is that some months ago I did not have this problem.

Thanks, Eric, for your input. I can't think of any apps I've added in the recent past that might be the culprit. The only third party app that's in use and could possibly be the problem is called Cookie; of course used to manage/limit cookies. I've tried turning it off but no success. I'm thinking that there may be a cache file somewhere that I need to clear out.

Thanks so much, Eric. Nothing seems to solve the issue. Here's the printout from Etrecheck;

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-24 13:31:45

Download EtreCheck from https://etrecheck.com

Runtime 3:44

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari won’t open secondary page

Hardware Information: ⓘ

    iMac (21.5-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,1

    1 2.7 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

    Intel Iris Pro

        iMac 1920 x 1080

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: about one day

Disk Information: ⓘ

    APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD A (disk0s2) / : 499.48 GB (323.09 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD B Photos (disk0s4) /Volumes/Macintosh HD B Photos : 499.08 GB (347.37 GB free)

USB Information: ⓘ

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    EPSON USB2.0 Printer (Hi-speed)

    HP Deskjet 1050 J410 series

    Apple, Inc. Keyboard Hub

        Apple Inc. Apple Keyboard

Firewire Information: ⓘ

    Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max

        EFI (disk1s1) <not mounted> : 210 MB

        NT A1 Time Machine (disk1s2) /Volumes/NT A1 Time Machine : 350.00 GB (40.01 GB free)

        NT A2 User Backup (disk1s3) /Volumes/NT A2 User Backup : 149.63 GB (43.63 GB free)

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

        Apple Inc. Thunderbolt to FireWire Adapter

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Application Support/HASP/kexts

    [loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2016-04-23) [Support]

        /Library/Application Support/Hotspot Shield

    [loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-04-24) [Support]

        /Library/Extensions

    [not loaded]    com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-04-11) [Support]

    [loaded]    com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-11) [Support]

    [loaded]    com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-11) [Support]

        /System/Library/Extensions

    [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-04-11) [Support]

    [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (1.1.2 - 2016-04-11) [Support]

Startup Items: ⓘ

    Executor: Path: /Library/StartupItems/Executor

    FTDIReEnumerate: Path: /Library/StartupItems/FTDIReEnumerate

    ProTec6b: Path: /Library/StartupItems/ProTec6b

    RetroRun: Path: /Library/StartupItems/RetroRun

    Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    151 Apple tasks

    [running]    80 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    41 Apple tasks

    [loaded]    156 Apple tasks

    [running]    92 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-28) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2015-12-12) [Support]

    [running]    com.epson.eventmanager.agent.plist (2012-05-08) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [running]    com.sophos.uiserver.plist (2015-11-15) [Support]

    [not loaded]    com.splashtop.streamer-for-root.plist (2014-05-27) [Support]

    [failed]    com.splashtop.streamer-for-user.plist (2014-05-27) [Support]

    [loaded]    com.xrite.device.softwareupdate.plist (2015-08-19) [Support]

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist (2013-02-04) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-02-16) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-10-12) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

    [running]    com.aladdin.aksusbd.plist (2015-09-07) [Support]

    [running]    com.aladdin.hasplmd.plist (2015-09-07) [Support]

    [running]    com.anchorfree.ajaxserver.plist (2016-02-19) [Support]

    [running]    com.atomicbird.macaroni.launchd.plist (2016-04-24) [Support]

    [loaded]    com.bombich.ccc.plist (2014-02-20) [Support]

    [running]    com.bombich.ccchelper.plist (2014-10-18) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

    [running]    com.sophos.common.servicemanager.plist (2016-02-16) [Support]

    [failed]    com.splashtop.streamer-daemon.plist (2014-05-27) [Support]

    [failed]    com.splashtop.streamer-srioframebuffer.plist (2014-05-27) [Support]

    [running]    com.xrite.device.xrdd.plist (2015-08-19) [Support]

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-09-24) [Support]

    [running]    com.amazon.music.plist (2015-08-05) [Support]

    [loaded]    com.apple.SafariBookmarksSyncer.plist

    [running]    com.ecamm.printopia.plist (2016-01-25) [Support]

    [running]    com.prosofteng.DGMonitor.plist (2011-09-07) [Support]

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Mail    Application Hidden (/Applications/Mail.app)

    LaCie Backup Support    Application Hidden (~/Library/Application Support/SilverKeeper/LaCie Backup Support.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Hotspot Shield    Application  (/Applications/Hotspot Shield.app)

    i1ProfilerTray    Application  (/Applications/i1Profiler/i1ProfilerTray.app)

    CCC User Agent    Application  (/Applications/Carbon Copy Cloner/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

    Hotspot Shield    Application Hidden (/Applications/Hotspot Shield.app)

Other Apps: ⓘ

    [running]    com.adobe.CCXProcess.229472

    [running]    com.adobe.acc.AdobeDesktopService.130912.1C586F8E-43C0-44B4-8D43-086397C7FE8F

    [running]    com.adobe.accmac.56352

    [running]    com.anchorfree.Hotspot_Shield.62752

    [running]    com.bombich.cccuseragent.222112

    [running]    com.evernote.EvernoteHelper

    [running]    com.getdropbox.dropbox.76512

    [running]    com.hp.scanModule3.215392.209E62B0-31C2-4383-8BDC-5D5322977BD4

    [running]    com.sophos.autoupdate

    [running]    com.sophos.configuration

    [running]    com.sophos.intercheck

    [running]    com.sophos.notification

    [running]    com.sophos.scan

    [running]    com.sophos.sxld

    [running]    com.sophos.webd

    [loaded]    com.sweetpproductions.Cookie5.Helper

    [running]    com.xrite.i1ProfilerTray.63072

    [loaded]    399 Apple tasks

    [running]    223 Apple tasks

Internet Plug-ins: ⓘ

    Flip4Mac WMV Plugin: 2.4.0.11 (2011-11-06) [Support]

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-01-23) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-11)

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-16) [Support]

    Default Browser: 601 - SDK 10.11 (2016-04-11)

    Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-12-27) [Support]

    Google Earth Web Plug-in: 6.1 (2011-11-10) [Support]

    Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-25) [Support]

    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-21)

User internet Plug-ins: ⓘ

    RealPlayer Plugin: Unknown

3rd Party Preference Panes: ⓘ

    Flash Player (2016-04-15) [Support]

    Flip4Mac WMV (2011-06-30) [Support]

    Growl (2012-09-17) [Support]

    Macaroni (2009-09-18) [Support]

    Printopia (2016-01-25) [Support]

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD A: Disk size: 499.48 GB Disk used: 176.39 GB

    Destinations:

        NT A1 Time Machine [Local]

        Total size: 350.00 GB

        Total number of backups: 71

        Oldest backup: 10/13/15, 5:28 PM

        Last backup: 4/24/16, 1:17 PM

        Size of backup disk: Too small

            Backup size 350.00 GB < (Disk used 176.39 GB X 3)

Top Processes by CPU: ⓘ

         4%    WindowServer

         1%    kernel_task

         0%    fontd

         0%    Adobe CEF Helper(3)

         0%    Creative Cloud

Top Processes by Memory: ⓘ

    1.15 GB    kernel_task

    934 MB    Adobe Photoshop CC 2015

    475 MB    softwareupdated

    475 MB    mds_stores

    295 MB    com.apple.WebKit.WebContent(4)

Virtual Memory Information: ⓘ

    4.33 GB    Free RAM

    12.00 GB    Used RAM (7.59 GB Cached)

    0 B    Swap Used

Diagnostics Information: ⓘ

    Apr 24, 2016, 12:58:10 PM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-04-24-125810_[redacted].crash

        com.adobe.Photoshop - /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015

    Apr 23, 2016, 09:40:43 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-04-23-094043_[redacted].crash

        /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

    Apr 23, 2016, 09:17:59 AM    Self test - passed

    Apr 22, 2016, 09:44:26 AM    /Librar

Removed Sophos; issue with Safari persists. I've had Sophos for years ans this Safari issue just came up in the last month or so.

Hello Eric,

Thanks for staying with me on my Safari issue. Problem not solved yet but wanted to let you know where I am in the process. Firstly, I already have a guest account set up and a clone (also do nightly user account backup plus Time Machine) so I tried guest account first then booted from clone. Although there was a lot of baloon time with the clone version, my eBay  page worked perfectly in both. The clone is running OS 10.11.3 rather than 10.11.4 on my computer. I have not added any software to my computer since my last clone was made but there may well have been updates to things like PS CC 2015. I also re activated PS CS6 when PS CC 2015 would not complete a particular action.

I'll go back now to trying to isolate the issue.

Eric, I also did the safe mode boot and reboot; no luck with issue.