-
All replies
-
Helpful answers
-
Apr 23, 2016 1:10 PM in response to mariusmunteanby Vinceassociate,As a baseline do the following:
Check for updates and install if needed: http://help.apple.com/appletv/#/atvb7e0a4ea5
Do a restart: http://help.apple.com/appletv/#/atvbb8553426
Confirm your remote is paired and charged: http://help.apple.com/appletv/#/atvb7d4de50d
-
Apr 23, 2016 2:33 PM in response to mariusmunteanby Diana.McCall,You would get more response on your podcast problem if you post it separately, since it's unrelated to the subject line. There's already a thread on this issue, which might have some info.
What language are you using for Siri? Is it your native language?
-
Apr 24, 2016 11:05 PM in response to Diana.McCallby mariusmuntean,Found the problem with Siri, had to keep the mic button pressed until I finish the question
But now I see another one which I have not found anything on the web for it:
Navigation sounds are completely missing although I have switched the option to On in Settings.
-
Apr 25, 2016 2:47 AM in response to mariusmunteanby Diana.McCall,Of course, the navigation sounds come from the TV speakers. Do you have the sound turnd on?
-
Apr 25, 2016 5:15 AM in response to Diana.McCallby mariusmuntean,
Of course the volume is OnEvery other app has sound: youtube,music,plex etc. but navigation through menus has none.
-
Apr 25, 2016 6:58 AM in response to mariusmunteanby Vinceassociate,This is clearly not normal behavior from the ATV.
Do a restart by reading and following these instructions:
How to restart your Apple TV - Apple Support
If that does not clear it up do a restore by carefully reading these instructions and following Restore:
Restore your Apple TV to its factory settings - Apple Support
On ATV operation, you may find this online guide very useful:
-
Apr 25, 2016 10:00 PM in response to mariusmunteanby mariusmuntean,Hi,
Found the cause of this issue, if I may say so. I have raised the volume of my TV to a much higher value after a restart of the Apple TV and I can hear the navigation clicks and effect sounds but still, these sound effects are having the volume way too low if I have too set the TV volume at such a high value. If I play a movie and leave the Volume level at this level, the sound level is too high! this issue was not present on the 3rd gen.
I will raise a bug report at Apple.