Ucranium

Q: LCD or Software/Hardware issue???

Okay here's the rundown:

 

I'm currently in college and here's a little backstory, roughly a week ago I had had a long and rough day due to attending a best friend's funeral. When I got back from driving over seven hours I proceceeded to cram in my school work and found it extremely hard to focus. Once I got to a stopping point I gently tossed my MacBook Pro 13" about three feet away from me to another part of the couch. With me luck it bounced off and hit the ground at one of the corners and hit the table leg. Furious and ****** at myself, I open the MBP to a black screen (backlight on) and no picture.

 

Fast forward to present day. I've tried a few of the common fixes with little success. I've tried resetting the NVRAM with no success, also tried using Recovery Mode to scan the Disks for problems/errors and that came back okay (no issues). I have managed to boot into Safe Mode, but that's only visible through an external display which leads me to think it's more of a LCD problem. No matter what I do I can't get the MBP display to be visable. If I turn the MBP on and leave it for a long duration (20+ minutes) the display goes completely black with no backlight or illuminated Apple logo on the top of the case.

 

Note: About a month after I was gifted the MBP (back in August 2014) the headphone jack would start to fade, eventually leadkng to the right sound not being emitted at all. I know that's a hardware issue but don't really want to spend money on it as the headphone jack isn't an important feature to me. Maybe this correlates somewhat with the display/startup issue? Keep in mind it's been almost two years and that issue hasn't amounted to anything else.

 

Thoughts?

 

Thanks, Josh

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Apr 21, 2016 5:16 PM

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Q: LCD or Software/Hardware issue???

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  • Helpful answers

  • by Grant Bennet-Alder,Apple recommended

    Grant Bennet-Alder Grant Bennet-Alder Apr 21, 2016 5:27 PM in response to Ucranium
    Level 9 (60,729 points)
    Desktops
    Apr 21, 2016 5:27 PM in response to Ucranium

    Your appointment at the genius bar for an evaluation is free, in warranty or out. They can give you en educated opinion about exactly where you stand. then you can think about your options.

     

    There is no obligation to have them do any work for a fee, but if you decide to, everything is flat rate (they don't charge you more than the stated price, no matter how long they have to work on it).

  • by macjack,

    macjack macjack Apr 21, 2016 5:27 PM in response to Ucranium
    Level 9 (55,682 points)
    Mac OS X
    Apr 21, 2016 5:27 PM in response to Ucranium

    Hi Ucranium, use the external display to run Apple Hardware Test or Apple Diagnostics depending on the age of your Mac

    Using Apple Hardware Test - Apple Support

  • by Ucranium,

    Ucranium Ucranium Apr 21, 2016 5:47 PM in response to macjack
    Level 1 (4 points)
    Desktops
    Apr 21, 2016 5:47 PM in response to macjack

    Okay I'll give it a shot when I get back to my dorm. One question, my MBP was the Late 2013 model, would that be considered after June? ***** having to use the library computers haha.

  • by macjack,

    macjack macjack Apr 21, 2016 5:59 PM in response to Ucranium
    Level 9 (55,682 points)
    Mac OS X
    Apr 21, 2016 5:59 PM in response to Ucranium

    I would think so. You can use this Apple Support Article to answer that question for sure.

    How to identify MacBook Pro models - Apple Support

    Edit: I wouldn't use your serial number on a Library computer.

  • by Ucranium,

    Ucranium Ucranium Apr 21, 2016 6:07 PM in response to macjack
    Level 1 (4 points)
    Desktops
    Apr 21, 2016 6:07 PM in response to macjack

    i wouldn't trust those computers with personal info like that, I started this thread my phone (hence the plethora of typos ). I just use them for school work and social networking stuff. okay thanks I'll use this information when I'm back and at my dorm and finished with this paper!

  • by Ucranium,

    Ucranium Ucranium Apr 22, 2016 1:30 AM in response to Ucranium
    Level 1 (4 points)
    Desktops
    Apr 22, 2016 1:30 AM in response to Ucranium

    Hey there, so i tried the Apple HardWare reset as instructed and heard the sound of it initiating, but stil a black (lit) screen and no picture. Not being able to navigate the diagnostics I had to shut down and go to safe mode, and in doing in doing so I logged and got a crash report notificatiln. Is there  way i can post it here and y'all review it? I sent it to Apple, but i have no idea the effectiveness of that haha.

  • by macjack,

    macjack macjack Apr 22, 2016 9:21 AM in response to Ucranium
    Level 9 (55,682 points)
    Mac OS X
    Apr 22, 2016 9:21 AM in response to Ucranium

    Ucranium wrote:

     

    Hey there, so i tried the Apple HardWare reset as instructed and heard the sound of it initiating, but stil a black (lit) screen and no picture. Not being able to navigate the diagnostics I had to shut down and go to safe mode, and in doing in doing so I logged and got a crash report notificatiln. Is there  way i can post it here and y'all review it? I sent it to Apple, but i have no idea the effectiveness of that haha.

    Yes, you can copy/paste it here. I thought you were using an external display so you could read it? More valuable, to me anyway would be to download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information. But again, only if you can read it from your external display.

  • by Ucranium,

    Ucranium Ucranium Apr 25, 2016 6:46 AM in response to Ucranium
    Level 1 (4 points)
    Desktops
    Apr 25, 2016 6:46 AM in response to Ucranium

    Okay, so here's the crash report:

     

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Apr 25, 2016 8:16 AM in response to Ucranium
    Level 9 (60,729 points)
    Desktops
    Apr 25, 2016 8:16 AM in response to Ucranium

    OS Version:      Mac OS X 10.11.4 (Build 15E65)

    Architecture:    x86_64h

    Report Version:  22

    Event:           Sleep Wake Failure

     

    ... the above identifies the problem it relates to as a system failure, not an LCD Hardware failure.

     

    Now the interesting information would be from an Etrecheck report, to see what you are running.

  • by Ucranium,

    Ucranium Ucranium Apr 25, 2016 8:31 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    Apr 25, 2016 8:31 AM in response to Grant Bennet-Alder

    Am I able to download AND run this program in Safe Mode on an external monitor? As that's the only way I'm able to get a viable picture to work with.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Apr 25, 2016 9:19 AM in response to Ucranium
    Level 9 (60,729 points)
    Desktops
    Apr 25, 2016 9:19 AM in response to Ucranium

    Yes. A link to the software is in a post above.

  • by Ucranium,

    Ucranium Ucranium Apr 25, 2016 9:25 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    Apr 25, 2016 9:25 AM in response to Grant Bennet-Alder

    Okay i completed the task, yet my performance is excellent? is this because i'm in safe mode? Here's the report:

    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-25 12:24:25

    Download EtreCheck from https://etrecheck.com

    Runtime 1:19

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Check Apple signatures: Enabled

    Ignore known Apple failures: Disabled

    Hide Apple tasks: Disabled

     

    Problem: Other problem

     

    Hardware Information:

        MacBook Pro (Retina, 13-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 533

     

    Video Information:

        Intel Iris

            EM32FL 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 250.14 GB (9.12 GB free) (Low!)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

        ~/Library/Application Support/com.genieoinnovation.Installer

        ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

        ~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

        ~/Library/Safari/Extensions/Searchme.safariextz

        5 adware files found. [Remove]

     

    Kernel Extensions:

            /Library/Extensions

        [not loaded]    com.logmein.hamachi (1.0.0 - SDK 10.9 - 2016-04-21) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-04-21) [Support]

        [not loaded]    com.ManyCamLLC.videodevice.driver (2.0.11 - SDK 10.7 - 2016-04-21) [Support]

     

            /System/Library/Extensions/ManyCamVideoDeviceDriver.kext/Contents/PlugIns

        [not loaded]    com.ManyCamLLC.videodevice.userclient (2.0.11 - SDK 10.7 - 2014-02-19) [Support]

     

    Startup Items:

        ChmodBPF: Path: /Library/StartupItems/ChmodBPF

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [loaded]    com.apple.AOSHeartbeat.plist

        [loaded]    com.apple.AOSPushRelay.plist

        [loaded]    com.apple.AddressBook.AssistantService.plist

        [loaded]    com.apple.AddressBook.SourceSync.plist

        [loaded]    com.apple.AddressBook.abd.plist

        [running]    com.apple.AirPlayUIAgent.plist

        [loaded]    com.apple.AirPortBaseStationAgent.plist

        [not loaded]    com.apple.AppleGraphicsWarning.plist

        [loaded]    com.apple.AskPermissionUI.plist

        [loaded]    com.apple.AssetCacheLocatorService.plist

        [loaded]    com.apple.AssistiveControl.plist

        [loaded]    com.apple.BezelUI.plist

        [running]    com.apple.CalendarAgent.plist

        [running]    com.apple.CallHistoryPluginHelper.plist

        [running]    com.apple.CallHistorySyncHelper.plist

        [running]    com.apple.CommCenter-osx.plist

        [loaded]    com.apple.ContainerRepairAgent.plist

        [loaded]    com.apple.CoreAuthentication.daemon.plist

        [loaded]    com.apple.CoreLocationAgent.plist

        [loaded]    com.apple.CoreRAIDAgent.plist

        [loaded]    com.apple.DiagnosticReportCleanup.plist

        [loaded]    com.apple.DictationIM.plist

        [loaded]    com.apple.DiskArbitrationAgent.plist

        [running]    com.apple.Dock.plist

        [running]    com.apple.EscrowSecurityAlert.plist

        [loaded]    com.apple.FTCleanup.plist

        [not loaded]    com.apple.FileStatsAgent.plist

        [loaded]    com.apple.FileSyncAgent.PHD.plist

        [loaded]    com.apple.FilesystemUI.plist

        [running]    com.apple.Finder.plist

        [not loaded]    com.apple.FirmwareUpdateHelper.plist

        [running]    com.apple.FolderActionsDispatcher.plist

        [loaded]    com.apple.FollowUpUI.plist

        [loaded]    com.apple.FontRegistryUIAgent.plist

        [loaded]    com.apple.FontValidator.plist

        [loaded]    com.apple.FontValidatorConduit.plist

        [loaded]    com.apple.FontWorker.plist

        [loaded]    com.apple.IMLoggingAgent.plist

        [loaded]    com.apple.MRTa.plist (2015-08-22) - Invalid signature!

        [loaded]    com.apple.ManagedClientAgent.agent.plist

        [not loaded]    com.apple.ManagedClientAgent.enrollagent.plist

        [running]    com.apple.Maps.pushdaemon.plist

        [loaded]    com.apple.NetworkDiagnostics.plist

        [loaded]    com.apple.PCIESlotCheck.plist

        [loaded]    com.apple.PackageKit.InstallStatus.plist

        [loaded]    com.apple.PhotoLibraryMigrationUtility.XPC.plist

        [loaded]    com.apple.PubSub.Agent.plist

        [loaded]    com.apple.RemoteDesktop.plist

        [loaded]    com.apple.ReportCrash.Self.plist

        [loaded]    com.apple.ReportCrash.plist

        [not loaded]    com.apple.ReportGPURestart.plist

        [loaded]    com.apple.ReportPanic.plist

        [loaded]    com.apple.SSInvitationAgent.plist

        [loaded]    com.apple.Safari.SafeBrowsing.Service.plist

        [running]    com.apple.SafariCloudHistoryPushAgent.plist

        [running]    com.apple.SafariNotificationAgent.plist

        [loaded]    com.apple.SafariPlugInUpdateNotifier.plist

        [loaded]    com.apple.ScreenReaderUIServer.plist

        [running]    com.apple.SocialPushAgent.plist

        [running]    com.apple.Spotlight.plist

        [running]    com.apple.SystemUIServer.plist

        [loaded]    com.apple.TMHelperAgent.SetupOffer.plist

        [loaded]    com.apple.TMHelperAgent.plist

        [loaded]    com.apple.TrustEvaluationAgent.plist

        [loaded]    com.apple.USBAgent.plist

        [running]    com.apple.UserEventAgent-Aqua.plist

        [not loaded]    com.apple.UserEventAgent-LoginWindow.plist

        [not loaded]    com.apple.UserNotificationCenterAgent-LoginWindow.plist

        [loaded]    com.apple.UserNotificationCenterAgent.plist

        [loaded]    com.apple.VoiceOver.plist

        [loaded]    com.apple.WebKit.PluginAgent.plist

        [loaded]    com.apple.ZoomWindow.plist

        [running]    com.apple.accountsd.plist

        [loaded]    com.apple.akd.plist

        [loaded]    com.apple.alf.useragent.plist

        [loaded]    com.apple.aos.migrate.plist

        [loaded]    com.apple.appleseed.seedusaged.plist

        [loaded]    com.apple.appsleepd.plist

        [loaded]    com.apple.appstoreupdateagent.plist

        [loaded]    com.apple.apsctl.plist

        [running]    com.apple.askpermissiond.plist

        [loaded]    com.apple.assistant_service.plist

        [loaded]    com.apple.assistantd.plist

        [running]    com.apple.bird.plist

        [loaded]    com.apple.bluetoothUIServer.plist

        [loaded]    com.apple.btsa.plist

        [loaded]    com.apple.cdpd.plist

        [loaded]    com.apple.cfnetwork.AuthBrokerAgent.plist

        [loaded]    com.apple.cfnetwork.cfnetworkagent.plist

        [running]    com.apple.cfprefsd.xpc.agent.plist

        [running]    com.apple.cloudd.plist

        [loaded]    com.apple.cloudfamilyrestrictionsd-mac.plist

        [running]    com.apple.cloudpaird.plist

        [running]    com.apple.cloudphotosd.plist

        [running]    com.apple.cmfsyncagent.plist

        [loaded]    com.apple.coredata.externalrecordswriter.plist

        [running]    com.apple.coreservices.appleid.authentication.plist

        [running]    com.apple.coreservices.lsactivity.plist

        [running]    com.apple.coreservices.sharedfilelistd.plist

        [running]    com.apple.coreservices.uiagent.plist

        [loaded]    com.apple.csuseragent.plist

        [running]    com.apple.ctkd.plist

        [loaded]    com.apple.cvmsCompAgent3600_i386.plist

        [loaded]    com.apple.cvmsCompAgent3600_i386_1.plist

        [loaded]    com.apple.cvmsCompAgent3600_x86_64.plist

        [loaded]    com.apple.cvmsCompAgent3600_x86_64_1.plist

        [loaded]    com.apple.cvmsCompAgentLegacy_i386.plist

        [loaded]    com.apple.cvmsCompAgentLegacy_i386_1.plist

        [loaded]    com.apple.cvmsCompAgentLegacy_x86_64.plist

        [loaded]    com.apple.cvmsCompAgentLegacy_x86_64_1.plist

        [loaded]    com.apple.cvmsCompAgent_i386.plist

        [loaded]    com.apple.cvmsCompAgent_i386_1.plist

        [running]    com.apple.cvmsCompAgent_x86_64.plist

        [loaded]    com.apple.cvmsCompAgent_x86_64_1.plist

        [running]    com.apple.diagnostics_agent.plist

        [running]    com.apple.distnoted.xpc.agent.plist

        [loaded]    com.apple.dt.CommandLineTools.installondemand.plist

        [loaded]    com.apple.familycircled.plist

        [loaded]    com.apple.familycontrols.useragent.plist

        [loaded]    com.apple.familynotificationd.plist

        [loaded]    com.apple.findmymacmessenger.plist

        [loaded]    com.apple.followupd.plist

        [loaded]    com.apple.fontd.useragent.plist

        [running]    com.apple.gamed.plist

        [loaded]    com.apple.helpd.plist

        [loaded]    com.apple.iCloudUserNotifications.plist

        [running]    com.apple.icdd.plist

        [loaded]    com.apple.icloud.findmydeviced.findmydevice-user-agent.plist

        [running]    com.apple.icloud.fmfd.plist

        [running]    com.apple.iconservices.iconservicesagent.plist

        [running]    com.apple.identityservicesd.plist

        [loaded]    com.apple.idsremoteurlconnectionagent.plist

        [running]    com.apple.imagent.plist

        [loaded]    com.apple.imavagent.plist

        [loaded]    com.apple.imklaunchagent.plist

        [loaded]    com.apple.imtransferagent.plist

        [loaded]    com.apple.installandsetup.migrationhelper.user.plist

        [loaded]    com.apple.installd.user.plist

        [loaded]    com.apple.isst.plist

        [loaded]    com.apple.java.InstallOnDemand.plist (2015-08-10) - Invalid signature!

        [loaded]    com.apple.java.updateSharing.plist

        [running]    com.apple.lateragent.plist

        [loaded]    com.apple.locationmenu.plist

        [running]    com.apple.lsd.plist

        [running]    com.apple.maspushagent.plist

        [loaded]    com.apple.mbbackgrounduseragent.plist

        [loaded]    com.apple.mbfloagent.plist

        [loaded]    com.apple.mbuseragent.plist

        [loaded]    com.apple.mdmclient.agent.plist

        [loaded]    com.apple.mdworker.32bit.plist

        [loaded]    com.apple.mdworker.bundles.plist

        [loaded]    com.apple.mdworker.isolation.plist

        [loaded]    com.apple.mdworker.lsb.plist

        [loaded]    com.apple.mdworker.mail.plist

        [loaded]    com.apple.mdworker.shared.plist

        [loaded]    com.apple.mdworker.single.plist

        [loaded]    com.apple.mdworker.sizing.plist

        [running]    com.apple.metadata.SpotlightNetHelper.plist

        [loaded]    com.apple.metadata.mdbulkimport.plist

        [loaded]    com.apple.metadata.mdflagwriter.plist

        [loaded]    com.apple.metadata.mdwrite.plist

        [loaded]    com.apple.midiserver.plist

        [loaded]    com.apple.navd.plist

        [loaded]    com.apple.neagent.plist

        [loaded]    com.apple.netauth.user.auth.plist

        [loaded]    com.apple.netauth.user.gui.plist

        [loaded]    com.apple.noticeboard.agent.plist

        [running]    com.apple.notificationcenterui.plist

        [running]    com.apple.nsurlsessiond.plist

        [running]    com.apple.nsurlstoraged.plist

        [loaded]    com.apple.parentalcontrols.check.plist

        [running]    com.apple.pboard.plist

        [running]    com.apple.pbs.plist

        [running]    com.apple.photolibraryd.plist

        [loaded]    com.apple.pictd.plist

        [running]    com.apple.pluginkit.pkd.plist

        [loaded]    com.apple.pluginkit.pkreporter.plist

        [loaded]    com.apple.powerchime.plist

        [loaded]    com.apple.printtool.agent.plist

        [loaded]    com.apple.printuitool.agent.plist

        [loaded]    com.apple.quicklook.32bit.plist

        [loaded]    com.apple.quicklook.config.plist

        [loaded]    com.apple.quicklook.plist

        [loaded]    com.apple.quicklook.ui.helper.plist

        [loaded]    com.apple.rcd.plist

        [running]    com.apple.recentsd.plist

        [loaded]    com.apple.reversetemplated.plist

        [loaded]    com.apple.rtcreportingd.plist

        [loaded]    com.apple.safaridavclient.plist

        [running]    com.apple.scopedbookmarkagent.xpc.plist

        [loaded]    com.apple.screensharing.MessagesAgent.plist

        [loaded]    com.apple.screensharing.agent.plist

        [loaded]    com.apple.scrod.plist

        [running]    com.apple.secd.plist

        [running]    com.apple.secinitd.plist

        [loaded]    com.apple.security.DiskUnmountWatcher.plist

        [loaded]    com.apple.security.agent.plist

        [running]    com.apple.security.cloudkeychainproxy.plist

        [loaded]    com.apple.security.idskeychainsyncingproxy.plist

        [running]    com.apple.security.keychain-circle-notification.plist

        [running]    com.apple.sharingd.plist

        [running]    com.apple.soagent.plist

        [loaded]    com.apple.softwareupdate_notify_agent.plist

        [loaded]    com.apple.speech.speechdatainstallerd.plist

        [loaded]    com.apple.speech.speechsynthesisd.plist

        [loaded]    com.apple.speech.synthesisserver.plist

        [running]    com.apple.spindump_agent.plist

        [loaded]    com.apple.spotlight.IndexAgent.plist

        [running]    com.apple.storeaccountd.plist

        [running]    com.apple.storeassetd.plist

        [running]    com.apple.storedownloadd.plist

        [loaded]    com.apple.storeinappd.plist

        [loaded]    com.apple.storeinstallagent.plist

        [running]    com.apple.storelegacy.plist

        [loaded]    com.apple.storeuid.plist

        [running]    com.apple.suggestd.plist

        [running]    com.apple.swcd.plist

        [loaded]    com.apple.syncdefaultsd.plist

        [loaded]    com.apple.syncservices.SyncServer.plist

        [loaded]    com.apple.syncservices.uihandler.plist

        [loaded]    com.apple.systemprofiler.plist

        [loaded]    com.apple.talagent.plist

        [running]    com.apple.tccd.plist

        [running]    com.apple.telephonyutilities.callservicesd.plist

        [loaded]    com.apple.thermaltrap.plist

        [loaded]    com.apple.tiswitcher.plist

        [loaded]    com.apple.trustd.agent.plist

        [loaded]    com.apple.universalaccessAuthWarn.plist

        [loaded]    com.apple.universalaccesscontrol.plist

        [running]    com.apple.universalaccessd.plist

        [loaded]    com.apple.unmountassistant.useragent.plist

        [running]    com.apple.usernoted.plist

        [loaded]    com.apple.warmd_agent.plist

        [loaded]    com.apple.webinspectord.plist

        [running]    com.apple.wifi.WiFiAgent.plist

        [loaded]    com.apple.xpc.loginitemregisterd.plist

        [loaded]    com.apple.xpc.otherbsd.plist

        [loaded]    org.openbsd.ssh-agent.plist

     

    System Launch Daemons:

        [not loaded]    bootps.plist

        [running]    com.apple.AirPlayXPCHelper.plist

        [not loaded]    com.apple.AppleFileServer.plist

        [loaded]    com.apple.AssetCacheLocatorService.plist

        [loaded]    com.apple.CommCenterRootHelper.plist

        [loaded]    com.apple.CoreRAID.plist

        [running]    com.apple.CrashReporterSupportHelper.plist

        [loaded]    com.apple.DesktopServicesHelper.plist

        [loaded]    com.apple.DumpGPURestart.plist

        [loaded]    com.apple.DumpPanic.plist

        [running]    com.apple.FileCoordination.plist

        [not loaded]    com.apple.FileSyncAgent.sshd.plist (2015-08-22) - No signature!

        [loaded]    com.apple.FontWorker.plist

        [loaded]    com.apple.GSSCred.plist

        [loaded]    com.apple.GameController.gamecontrollerd.plist

        [loaded]    com.apple.IFCStart.plist

        [loaded]    com.apple.IOAccelMemoryInfoCollector.plist

        [loaded]    com.apple.IOBluetoothUSBDFU.plist

        [loaded]    com.apple.Kerberos.digest-service.plist

        [loaded]    com.apple.Kerberos.kadmind.plist

        [loaded]    com.apple.Kerberos.kcm.plist

        [loaded]    com.apple.Kerberos.kdc.plist

        [loaded]    com.apple.Kerberos.kpasswdd.plist

        [running]    com.apple.KernelEventAgent.plist

        [loaded]    com.apple.MRTd.plist (2015-08-22) - Invalid signature!

        [loaded]    com.apple.ManagedClient.cloudconfigurationd.plist

        [loaded]    com.apple.ManagedClient.enroll.plist

        [loaded]    com.apple.ManagedClient.plist

        [not loaded]    com.apple.ManagedClient.startup.plist

        [running]    com.apple.MobileFileIntegrity.plist

        [not loaded]    com.apple.NetBootClientStatus.plist

        [loaded]    com.apple.NetworkDiagnostics.plist

        [loaded]    com.apple.NetworkLinkConditioner.plist

        [loaded]    com.apple.NetworkSharing.plist

        [not loaded]    com.apple.ODSAgent.plist

        [loaded]    com.apple.PCIELaneConfigTool.plist

        [not loaded]    com.apple.PasswordService.plist

        [loaded]    com.apple.RFBEventHelper.plist

        [loaded]    com.apple.RemoteDesktop.PrivilegeProxy.plist

        [loaded]    com.apple.ReportCrash.Root.plist

        [loaded]    com.apple.ReportPanicService.plist

        [loaded]    com.apple.SCHelper.plist

        [running]    com.apple.SubmitDiagInfo.plist

        [running]    com.apple.TMCacheDelete.plist

        [loaded]    com.apple.TrustEvaluationAgent.system.plist

        [running]    com.apple.UserEventAgent-System.plist

        [loaded]    com.apple.UserNotificationCenter.plist

        [running]    com.apple.WindowServer.plist

        [running]    com.apple.WirelessRadioManagerd-osx.plist

        [loaded]    com.apple.afpfs_afpLoad.plist

        [loaded]    com.apple.afpfs_checkafp.plist

        [loaded]    com.apple.airplaydiagnostics.server.mac.plist (2015-08-22) - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!

        [loaded]    com.apple.airport.wps.plist

        [running]    com.apple.airportd.plist

        [loaded]    com.apple.akd.plist

        [loaded]    com.apple.alf.agent.plist

        [loaded]    com.apple.appleseed.fbahelperd.plist

        [loaded]    com.apple.applessdstatistics.plist

        [running]    com.apple.apsd.plist

        [running]    com.apple.aslmanager.plist

        [not loaded]    com.apple.atrun.plist

        [running]    com.apple.audio.coreaudiod.plist

        [running]    com.apple.audio.systemsoundserverd.plist

        [loaded]    com.apple.auditd.plist

        [running]    com.apple.autofsd.plist

        [loaded]    com.apple.automountd.plist

        [loaded]    com.apple.avbdeviced.plist

        [loaded]    com.apple.awacsd.plist

        [running]    com.apple.awdd.plist

        [not loaded]    com.apple.backupd-auto.plist

        [loaded]    com.apple.backupd.plist

        [running]    com.apple.blued.plist

        [loaded]    com.apple.bluetoothReporter.plist

        [loaded]    com.apple.bluetoothaudiod.plist

        [loaded]    com.apple.bnepd.plist

        [loaded]    com.apple.bsd.dirhelper.plist

        [running]    com.apple.cache_delete.plist

        [running]    com.apple.cfprefsd.xpc.daemon.plist

        [loaded]    com.apple.cloudfamilyrestrictionsd-mac.plist

        [loaded]    com.apple.cmio.AVCAssistant.plist

        [loaded]    com.apple.cmio.AppleCameraAssistant.plist

        [loaded]    com.apple.cmio.IIDCVideoAssistant.plist

        [loaded]    com.apple.cmio.VDCAssistant.plist

        [loaded]    com.apple.cmio.iOSScreenCaptureAssistant.plist

        [loaded]    com.apple.colorsyncd.plist

        [not loaded]    com.apple.comsat.plist

        [running]    com.apple.configd.plist

        [loaded]    com.apple.configureLocalKDC.plist (2015-08-22) - No signature!

        [loaded]    com.apple.corecaptured.plist

        [running]    com.apple.coreduetd.osx.plist

        [running]    com.apple.coreservices.appleevents.plist

        [loaded]    com.apple.coreservices.appleid.passwordcheck.plist

        [running]    com.apple.coreservices.launchservicesd.plist

        [running]    com.apple.coreservices.sharedfilelistd.plist

        [running]    com.apple.coreservicesd.plist

        [loaded]    com.apple.corestorage.corestoraged.plist

        [loaded]    com.apple.corestorage.corestoragehelperd.plist

        [running]    com.apple.coresymbolicationd.plist

        [loaded]    com.apple.csrutil.report.plist

        [running]    com.apple.ctkd.plist

        [running]    com.apple.cvmsServ.plist

        [loaded]    com.apple.diagnostic.uuidpathd.plist

        [running]    com.apple.diagnosticd.plist

        [running]    com.apple.diskarbitrationd.plist

        [loaded]    com.apple.diskmanagementd.plist

        [not loaded]    com.apple.diskmanagementstartup.plist

        [loaded]    com.apple.displaypolicyd.plist

        [running]    com.apple.distnoted.xpc.daemon.plist

        [not loaded]    com.apple.dnsextd.plist

        [loaded]    com.apple.dpaudiothru.plist

        [loaded]    com.apple.dpd.plist

        [loaded]    com.apple.dspluginhelperd.plist

        [loaded]    com.apple.dvdplayback.setregion.plist

        [loaded]    com.apple.dynamic_pager.plist

        [loaded]    com.apple.eapolcfg_auth.plist

        [not loaded]    com.apple.efax.plist (2015-08-22) - No signature!

        [loaded]    com.apple.efilogin-helper.plist

        [not loaded]    com.apple.emlog.plist (2015-08-22) - No signature!

        [loaded]    com.apple.emond.aslmanager.plist

        [loaded]    com.apple.emond.plist

        [not loaded]    com.apple.eppc.plist

        [loaded]    com.apple.familycontrols.plist

        [loaded]    com.apple.findmymac.plist

        [loaded]    com.apple.findmymacmessenger.plist

        [not loaded]    com.apple.firmwaresyncd.plist

        [loaded]    com.apple.fontd.plist

        [loaded]    com.apple.fontmover.plist

        [running]    com.apple.fseventsd.plist

        [not loaded]    com.apple.ftp-proxy.plist

        [not loaded]    com.apple.getty.plist

        [loaded]    com.apple.gkreport.plist (2015-08-22) - No signature!

        [loaded]    com.apple.gssd.plist

        [loaded]    com.apple.hdiejectd.plist

        [running]    com.apple.hidd.plist

        [loaded]    com.apple.hidfud.plist

        [running]    com.apple.icloud.findmydeviced.plist

        [running]    com.apple.iconservices.iconservicesagent.plist

        [running]    com.apple.iconservices.iconservicesd.plist

        [running]    com.apple.ifdreader.plist

        [loaded]    com.apple.installandsetup.systemmigrationd.plist

        [running]    com.apple.installd.plist

        [loaded]    com.apple.kcproxy.plist

        [not loaded]    com.apple.kdumpd.plist

        [running]    com.apple.kextd.plist

        [loaded]    com.apple.kuncd.plist

        [not loaded]    com.apple.locate.plist (2015-08-22) - No signature!

        [running]    com.apple.locationd.plist

        [loaded]    com.apple.lockd.plist

        [failed]    com.apple.logd.plist

        [running]    com.apple.logind.plist

        [loaded]    com.apple.loginwindow.LFVTracer.plist

        [running]    com.apple.loginwindow.plist

        [loaded]    com.apple.logkextloadsd.plist

        [running]    com.apple.lsd.plist

        [running]    com.apple.mDNSResponder.plist

        [loaded]    com.apple.mDNSResponderHelper.plist

        [loaded]    com.apple.mbsystemadministration.plist

        [loaded]    com.apple.mbusertrampoline.plist

        [loaded]    com.apple.mdmclient.daemon.plist

        [not loaded]    com.apple.mdmclient.daemon.runatboot.plist

        [loaded]    com.apple.metadata.mds.index.plist

        [running]    com.apple.metadata.mds.plist

        [loaded]    com.apple.metadata.mds.scan.plist

        [loaded]    com.apple.metadata.mds.spindump.plist

        [not loaded]    com.apple.msrpc.echosvc.plist

        [loaded]    com.apple.msrpc.lsarpc.plist

        [loaded]    com.apple.msrpc.mdssvc.plist

        [loaded]    com.apple.msrpc.netlogon.plist

        [loaded]    com.apple.msrpc.srvsvc.plist

        [loaded]    com.apple.msrpc.wkssvc.plist

        [loaded]    com.apple.mtmd.plist

        [not loaded]    com.apple.mtmfs.plist

        [running]    com.apple.nehelper.plist

        [loaded]    com.apple.nesessionmanager.plist

        [loaded]    com.apple.netauth.sys.auth.plist

        [loaded]    com.apple.netauth.sys.gui.plist

        [running]    com.apple.netbiosd.plist

        [running]    com.apple.networkd.plist

        [running]    com.apple.networkd_privileged.plist

        [loaded]    com.apple.newsyslog.plist

        [loaded]    com.apple.nfsconf.plist

        [loaded]    com.apple.nfsd.plist

        [loaded]    com.apple.nis.ypbind.plist

        [loaded]    com.apple.noticeboard.state.plist

        [running]    com.apple.notifyd.plist

        [running]    com.apple.nsurlsessiond.plist

        [running]    com.apple.nsurlstoraged.plist

        [running]    com.apple.ocspd.plist

        [not loaded]    com.apple.odproxyd.plist

        [running]    com.apple.opendirectoryd.plist

        [loaded]    com.apple.periodic-daily.plist

        [loaded]    com.apple.periodic-monthly.plist

        [loaded]    com.apple.periodic-weekly.plist

        [loaded]    com.apple.pfctl.plist

        [loaded]    com.apple.pfd.plist

        [loaded]    com.apple.platform.ptmd.plist

        [running]    com.apple.powerd.plist

        [loaded]    com.apple.powerd.swd.plist

        [loaded]    com.apple.preferences.timezone.admintool.plist

        [loaded]    com.apple.preferences.timezone.auto.plist

        [loaded]    com.apple.printtool.daemon.plist

        [loaded]    com.apple.racoon.plist

        [loaded]    com.apple.remotepairtool.plist

        [running]    com.apple.revisiond.plist

        [loaded]    com.apple.rootless.init.plist

        [loaded]    com.apple.rpcbind.plist

        [running]    com.apple.sandboxd.plist

        [not loaded]    com.apple.screensharing.plist

        [loaded]    com.apple.scsid.plist

        [running]    com.apple.secinitd.plist

        [not loaded]    com.apple.security.FDERecoveryAgent.plist

        [loaded]    com.apple.security.agent.login.plist

        [loaded]    com.apple.security.authhost.plist

        [running]    com.apple.security.syspolicy.plist

        [running]    com.apple.securityd.plist

        [running]    com.apple.securityd_service.plist

        [loaded]    com.apple.sessionlogoutd.plist

        [loaded]    com.apple.smb.preferences.plist

        [not loaded]    com.apple.smbd.plist

        [loaded]    com.apple.softwareupdate_download_service.plist

        [loaded]    com.apple.softwareupdate_firstrun_tasks.plist

        [running]    com.apple.softwareupdated.plist

        [loaded]    com.apple.speech.speechsynthesisd.plist

        [loaded]    com.apple.spindump.plist

        [loaded]    com.apple.startupdiskhelper.plist

        [loaded]    com.apple.statd.notify.plist

        [loaded]    com.apple.storagekitd.plist

        [loaded]    com.apple.storeaccountd.daemon.plist

        [loaded]    com.apple.storeagent.daemon.plist

        [loaded]    com.apple.storeassetd.daemon.plist

        [loaded]    com.apple.storedownloadd.daemon.plist

        [loaded]    com.apple.storeinstalld.plist

        [loaded]    com.apple.storereceiptinstaller.plist

        [running]    com.apple.suhelperd.plist

        [running]    com.apple.symptomsd.plist

        [loaded]    com.apple.sysdiagnose.plist

        [running]    com.apple.syslogd.plist

        [running]    com.apple.sysmond.plist

        [loaded]    com.apple.system_installd.plist

        [loaded]    com.apple.systemkeychain.plist

        [loaded]    com.apple.systempreferences.installer.plist

        [loaded]    com.apple.systemstats.analysis.plist

        [loaded]    com.apple.systemstats.daily.plist

        [running]    com.apple.systemstatsd.plist

        [loaded]    com.apple.taskgated-helper.plist

        [running]    com.apple.taskgated.plist

        [running]    com.apple.tccd.system.plist

        [running]    com.apple.thermald.plist

        [loaded]    com.apple.trustd.plist

        [loaded]    com.apple.ucupdate.plist

        [loaded]    com.apple.uninstalld.plist

        [loaded]    com.apple.unmountassistant.sysagent.plist

        [loaded]    com.apple.updateEFIDesktopPicture.plist

        [running]    com.apple.usbd.plist

        [running]    com.apple.usbmuxd.plist

        [not loaded]    com.apple.uucp.plist

        [loaded]    com.apple.var-db-dslocal-backup.plist

        [loaded]    com.apple.vsdbutil.plist

        [running]    com.apple.warmd.plist

        [failed]    com.apple.watchdogd.plist

        [running]    com.apple.wdhelper.plist

        [loaded]    com.apple.wifid.plist

        [running]    com.apple.wirelessproxd.plist

        [loaded]    com.apple.wwand.plist

        [loaded]    com.apple.xpc.smd.plist

        [loaded]    com.apple.xpc.uscwoap.plist

        [not loaded]    com.apple.xsan.plist

        [not loaded]    com.apple.xsandaily.plist

        [not loaded]    com.apple.xscertadmin.plist

        [not loaded]    com.apple.xscertd-helper.plist

        [not loaded]    com.apple.xscertd.plist

        [loaded]    com.vix.cron.plist

        [not loaded]    exec.plist

        [not loaded]    finger.plist

        [not loaded]    ftp.plist

        [not loaded]    login.plist

        [not loaded]    ntalk.plist

        [not loaded]    org.apache.httpd.plist (2015-08-22) - No signature!

        [not loaded]    org.cups.cups-lpd.plist

        [loaded]    org.cups.cupsd.plist (2016-01-05) - Invalid signature!

        [not loaded]    org.net-snmp.snmpd.plist (2015-08-22) - No signature!

        [running]    org.ntp.ntpd.plist (2015-08-22) - No signature!

        [not loaded]    org.openldap.slapd.plist

        [loaded]    org.postfix.master.plist

        [loaded]    org.postfix.newaliases.plist (2015-08-22) - No signature!

        [not loaded]    shell.plist

        [not loaded]    ssh.plist (2015-08-22) - No signature!

        [not loaded]    telnet.plist

        [not loaded]    tftp.plist

     

    Launch Agents:

        [not loaded]    com.logmein.hamachimb.plist (2015-09-03) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist (2014-06-07) [Support]

     

    Launch Daemons:

        [not loaded]    com.ManyCamLLC.videodevice.daemon.plist (2014-02-19) [Support]

        [not loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

        [not loaded]    com.fitbit.galileod.plist (2013-10-22) [Support]

        [not loaded]    com.logmein.hamachi.plist (2015-09-03) [Support]

        [not loaded]    com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist (2014-06-07) [Support]

     

    User Launch Agents:

        [not loaded]    com.bittorrent.uTorrent.plist (2015-11-25) [Support]

        [not loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [not loaded]    com.spigot.ApplicationManager.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Spigot/ApplicationManager

        [not loaded]    com.valvesoftware.steamclean.plist (2015-09-04) [Support]

     

    User Login Items:

        Flux    Application  (/Applications/Flux.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Fitbit Connect Menubar Helper    Application  (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

     

    Other Apps:

        [running]    com.apple.AccountPolicyHelper

        [running]    com.apple.AddressBook.ContactsAccountsService

        [running]    com.apple.AmbientDisplayAgent

        [loaded]    com.apple.BKAgentService

        [running]    com.apple.CloudPhotosConfiguration

        [running]    com.apple.CodeSigningHelper

        [running]    com.apple.DataDetectorsDynamicData

        [loaded]    com.apple.DictionaryServiceHelper

        [loaded]    com.apple.FCiCloudPrefUpdater

        [loaded]    com.apple.IASUtilities.IASCloudConfigHelper

        [running]    com.apple.InputMethodKit.TextReplacementService

        [loaded]    com.apple.Localization.SetDefaultsService

        [loaded]    com.apple.MailServiceAgent

        [running]    com.apple.PerformanceAnalysis.animationperfd

        [loaded]    com.apple.SpeechRecognitionCore.brokerd

        [loaded]    com.apple.ViewBridgeAuxiliary

        [loaded]    com.apple.accounts.dom

        [loaded]    com.apple.appkit.xpc.sandboxedServiceRunner

        [running]    com.apple.authd

        [loaded]    com.apple.cmio.registerassistantservice

        [loaded]    com.apple.facebook.xpc

        [running]    com.apple.geod

        [loaded]    com.apple.hiservices-xpcservice

        [loaded]    com.apple.iBooksX-SecureUserDefaults

        [running]    com.apple.iCloudHelper

        [running]    com.apple.imdpersistence.IMDPersistenceAgent

        [loaded]    com.apple.iokit.IOServiceAuthorizeAgent

        [loaded]    com.apple.iokit.ioserviceauthorized

        [loaded]    com.apple.linkedin.xpc

        [loaded]    com.apple.messages.BuddyPictureService

        [loaded]    com.apple.sbd

        [loaded]    com.apple.security.XPCKeychainSandboxCheck

        [loaded]    com.apple.security.XPCTimeStampingService

        [loaded]    com.apple.security.agent.login.00000000-0000-0000-0000-0000000186A6

        [loaded]    com.apple.security.authhost.00000000-0000-0000-0000-0000000186A6

        [loaded]    com.apple.sharekit.EntitlementsHelper

        [loaded]    com.apple.systemadministration.writeconfig

        [loaded]    com.apple.tencentweibo.xpc

        [loaded]    com.apple.tonelibraryd

        [loaded]    com.apple.twitter.xpc

        [loaded]    com.apple.weibo.xpc

        [running]    com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell

        [running]    com.etresoft.EtreCheck.51872

        [running]    com.google.Chrome.32352

     

    Internet Plug-ins:

        FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

        QuickTime Plugin: 7.7.3 (2016-04-21)

        Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-04-21)

        SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-12-02) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2014-11-10) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-08) Check version

     

    Safari Extensions:

        eBay Shopping Assistant (2015-10-21) Adware!  [Remove]

        Searchme (2015-10-21) Adware!  [Remove]

     

    3rd Party Preference Panes:

        Flash Player (2016-04-05) [Support]

        Java (2016-02-08) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             4%    fontd

             4%    Google Chrome Helper(10)

             1%    WindowServer

             1%    launchd

             0%    Dock

     

    Top Processes by Memory:

        1.30 GB    Google Chrome Helper(10)

        552 MB    kernel_task

        172 MB    Google Chrome

        147 MB    ocspd

        98 MB    iconservicesagent(2)

     

    Virtual Memory Information:

        4.23 GB    Free RAM

        3.77 GB    Used RAM (1.61 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Apr 25, 2016, 12:06:29 PM    Self test - passed

     

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Apr 25, 2016 10:07 AM in response to Ucranium
    Level 9 (60,729 points)
    Desktops
    Apr 25, 2016 10:07 AM in response to Ucranium

    You have some problem areas:

    Disk Information:

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 250.14 GB (9.12 GB free) (Low!)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    Your Boot Drive is essentially Full. Mac OS X requires about 9GB to operate.

     

    You have some adware:

    Adware:

        /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

        ~/Library/Application Support/com.genieoinnovation.Installer

        ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

        ~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

        ~/Library/Safari/Extensions/Searchme.safariextz

        5 adware files found. [Remove]

     

    User Launch Agents:

        [not loaded]    com.bittorrent.uTorrent.plist (2015-11-25) [Support]

        [not loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [not loaded]    com.spigot.ApplicationManager.plist (2015-11-25) Adware!  [Remove]

            ~/Library/Application Support/Spigot/ApplicationManager

        [not loaded]    com.valvesoftware.steamclean.plist (2015-09-04) [Support]

    Safari Extensions:

        eBay Shopping Assistant (2015-10-21) Adware!  [Remove]

        Searchme (2015-10-21) Adware!  [Remove]

     

    you also have some important parts of MacOS that are not signed correctly. These may have been modified, or may not have been correctly updated. When you get all the other issues solved, it would be good to run the Combo Update and see if all these get resolved. The ones relating to java, apache, cups, kerberos KDC, and ssh are especially troubling because they impact security.

     

    You are not using Time Machine. Do you have a Trusted Backup? It is not a matter of whether you need one, only WHEN.

     

    .

  • by Ucranium,

    Ucranium Ucranium Apr 25, 2016 10:26 AM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    Apr 25, 2016 10:26 AM in response to Grant Bennet-Alder

    Okay, I'll try removing these adware and freeing up space, but would these be so crippling to result in this serious of an issue?? Also, If you check the dates on these adware they are from 2015/2014, so id they caused an issue wouldn't I have noticed it back during then? I do have a time machine, but it's back at my house (I'm at college and can't get to it atm) and the program wouldn't let me remove these without said backup. What would not having these other parts signed amount to? I'm just struggling to see how all of this correlates to me not being able to see my screen and having to boot up in Safe Mode only  an external monitor. That is the main reason which makes me think it's an LCD issue opposed to these more minor problems.