HT201415: If you can't connect to a cellular network or cellular data

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hyfalkner

Q: Unable to connect to cellular data ios 9.3.1.

I noticed just this weekend that I cannot connect to cellular data on my iphone 5c.  wifi works fine.  Signal is fine.  It is not limited to one location.  I have tried multiple reboots, resets, and all the tricks I could find with googling it.  I cannot find the APN setting on my phone to try that one.  Please please give me a fix.  Right now I'm looking at either downgrade or factory reset.

iPhone 5c, iOS 9.3.1

Posted on Apr 25, 2016 12:22 PM

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Q: Unable to connect to cellular data ios 9.3.1.

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 25, 2016 12:27 PM in response to hyfalkner
    Level 9 (57,254 points)
    iPhone
    Apr 25, 2016 12:27 PM in response to hyfalkner

    First off, Apple does not provide a path for downgrading iOS, so that is not going to happen. Do you see an indicator for cellular data on the phone? If so, you mentioned APN. You can only access APN settings if your carrier allows it. This will only happen if you do not have a valid carrier file installed. Is there something in particular that you attempted to access cellular data from, like Safari? Can you receive/send mail? Have you contacted your carrier to have them check your account to ensure your have cellular data properly provisioned on your account? Have you checked to ensure that cellular data is turned on? When you mention a factory reset, are you possibly referring to a restore to factory settings? If that is the case, understand that will delete all of your content, and it will not restore a former iOS, if that is what you are expecting.