jonasgs1

Q: Closing tabs in Safari freezes Macbook

I've had a problem with Safari. I'm running El Capitan on a Macbook Pro 15" mid-2014. I noticed this problem on Yosemite as well, though. It hasn't happened a whole lot of times but TWICE today, so it's getting annoying. When I close a tab in Safari it freezes the browser and the entire Mac. Sometimes I can move the cursor but other times even that is frozen. Then I have to wait maybe 15-20-25 seconds before it unfreezes. I think it mostly happens on youtube actually. Is this something you're familiar with? Also, after it unfreezes my Mac runs slower, like laggy, so I have to restart.

 

Hope you can help.

Jonas

MacBook Pro with Retina display, iOS 9.0.2, Mid-2014

Posted on Oct 14, 2015 3:26 AM

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Q: Closing tabs in Safari freezes Macbook

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  • by Arniby,

    Arniby Arniby Apr 25, 2016 11:41 AM in response to jonasgs1
    Level 1 (4 points)
    Apr 25, 2016 11:41 AM in response to jonasgs1

    I have the exact same problem.

    I don't really remember if I had this problem on Yosemite too.

     

    I updated my Macbook from 10.11.2 to 10.11.4 yesterday, and it got even worse.

    It just doesn't unfreeze anymore. It normally unfreezes after like a minute, but it really didn't wanna unfreeze today.

     

    If you close the lid, the screen simply stays on and the Apple logo keeps on shining.

    I was already feared that it was only my Macbook again and that I should take it to the Genius Bar...

     

    It is mostly — if not always — when I'm on YouTube in Safari, but it doesn't have anything to do with Flash or the video's itself.

    I was just reading something on somebody's channel, closed a tab (Facebook) and it froze again.

     

    Weird that it's only this Mid 2014 Macbook, though.

    My Late 2011 Macbook doesn't have this problem (it's running an older version of Yosemite).

  • by Adam F,

    Adam F Adam F Apr 25, 2016 12:00 PM in response to Arniby
    Level 2 (426 points)
    Apr 25, 2016 12:00 PM in response to Arniby

    I had the problem on my 2014 MBP and not on a 2008 Mac Pro. Do you happen to have FCPx installed Arniby?

  • by yellowdingo,

    yellowdingo yellowdingo Apr 25, 2016 1:54 PM in response to Arniby
    Level 1 (8 points)
    Notebooks
    Apr 25, 2016 1:54 PM in response to Arniby

    This happens on my 2014 mba too, only happens in el capitan, not yosemite.

  • by Arniby,

    Arniby Arniby Apr 25, 2016 2:00 PM in response to Adam F
    Level 1 (4 points)
    Apr 25, 2016 2:00 PM in response to Adam F

    Nope, don't have it installed on my 2014 MBP (and never have).

    I do have it installed on my 2011 MBP, which never freezes...

     

    It's really annoying, isn't it?

  • by Arniby,

    Arniby Arniby Apr 25, 2016 2:07 PM in response to yellowdingo
    Level 1 (4 points)
    Apr 25, 2016 2:07 PM in response to yellowdingo

    It drives me crazy. I literally have to force shut down my Macbook two or three times a day sometimes.

    I got this Macbook with 16 GB of ram, because I wanted this to become my daily driver, I spent a lot of (extra) money on it and it can't even close a YouTube tab without freezing...

     

    Apple must have put some hardware in their 2014 Macbooks that doesn't work well with the software or something that causes this problem.

    Only 2014 Macbook users experience this problem.

     

    I have to watch a lot of educational videos on YouTube because of school + I like to watch some vlogs from the YouTubers I follow.

    And I prefer Safari over anything for a variety of reasons...

  • by burakkcr,

    burakkcr burakkcr Apr 25, 2016 2:10 PM in response to jonasgs1
    Level 1 (4 points)
    Mac OS X
    Apr 25, 2016 2:10 PM in response to jonasgs1

    It's clearly a common problem with Mid 2014 MBPs. Apple should realise that and offer a solution. I'm having this issue for almost one year....

  • by Arniby,

    Arniby Arniby Apr 25, 2016 2:13 PM in response to burakkcr
    Level 1 (4 points)
    Apr 25, 2016 2:13 PM in response to burakkcr

    Same. I'm not sure, but I think I had this problem with Yosemite (which came with this Macbook), too.

    I really thought something was wrong with the Macbook itself, but I'm happy (I guess) to know that's it not just mine.

    I'll try to contact Apple and ask them about this...

  • by sirbrum,

    sirbrum sirbrum Apr 25, 2016 2:32 PM in response to jonasgs1
    Level 1 (4 points)
    Notebooks
    Apr 25, 2016 2:32 PM in response to jonasgs1

    Not exclusive to MacBook 2014.

    My Mac is a brand new MacBook retina mid 2015. I didn't install any app, so it is clean.

    When I close a YouTube video my Mac it freezes for a minute

  • by yellowdingo,

    yellowdingo yellowdingo Apr 25, 2016 2:38 PM in response to sirbrum
    Level 1 (8 points)
    Notebooks
    Apr 25, 2016 2:38 PM in response to sirbrum

    That's absurd. Return your laptop and keep doing so until apple notices and fixes the ******* problem. This shouldn't happen on a $1k+ laptop

  • by burakkcr,

    burakkcr burakkcr Apr 25, 2016 2:49 PM in response to jonasgs1
    Level 1 (4 points)
    Mac OS X
    Apr 25, 2016 2:49 PM in response to jonasgs1

    You're right. If i had enough time, i would do that. First of all, Apple should accept there is a problem and offer a solid solution (update or replacement).

     

    I'm having a conversation with Apple Support Twitter account to inform them. I think more conversation from different users means more possibility to notice by them.

  • by Adam F,

    Adam F Adam F Apr 25, 2016 4:06 PM in response to burakkcr
    Level 2 (426 points)
    Apr 25, 2016 4:06 PM in response to burakkcr

    The main thread for this subject is here: Safari keeps crashing/freezing after install of El Capitan

     

    It's VERY aggravating considering how long the discussion has been going on for and how many people on that thread have written to Apple directly about the problem. A LOT of them (including myself) have posted a ton of info showing what's happening and have done clean installs.

     

    I'm wondering if Apple doesn't want to handle this one because the cost for repair could be too high (if it's a hardware problem). However, if it *is* a hardware issue...why would other browsers work fine with YouTube??

  • by sirbrum,

    sirbrum sirbrum Apr 25, 2016 6:00 PM in response to jonasgs1
    Level 1 (4 points)
    Notebooks
    Apr 25, 2016 6:00 PM in response to jonasgs1

    It is clearly El capitan problem, not hardware

     

    I am replying here again because it is the first time that I had to force restart my MacBook. So disappointing

  • by Adam F,

    Adam F Adam F Apr 26, 2016 9:49 AM in response to sirbrum
    Level 2 (426 points)
    Apr 26, 2016 9:49 AM in response to sirbrum
    It is clearly El capitan problem, not hardware

    Plenty of people have said they had issues under Yosemite also (including me). Take a look at the bigger thread Safari keeps crashing/freezing after install of El Capitan

     

    So disappointing

    YES...to put it very mildly. It's ridiculous and terrible customer support at this point.

  • by Arniby,

    Arniby Arniby Apr 26, 2016 11:29 AM in response to sirbrum
    Level 1 (4 points)
    Apr 26, 2016 11:29 AM in response to sirbrum

    sirbrum wrote:

    It is clearly El capitan problem, not hardware

    Definitely not just an El Capitan problem.

    Most, if not all, users had the same problem with Yosemite.

    It's a combination of the software and hardware Apple is using in / since their 2014 MBP's.

     

    If it was an El Capitan problem, I'd have the problem on my iMac, too.

     

    yellowdingo  wrote:

    Return your laptop

    I would love to do this, and I'm tryna figure out when I've got time to go to Brussels to take my Macbook to the Apple Store.

    Unfortunately, I can't live without my laptop for two weeks or longer. I need it.

     

    sirbrum  wrote:

    Not exclusive to MacBook 2014.

    My Mac is a brand new MacBook retina mid 2015. I didn't install any app, so it is clean.

    When I close a YouTube video my Mac it freezes for a minute

     

    So disappointed. Sitting here with my €2K laptop that you'd expect to work flawless but can't even close a YouTube video without having to force restart it...

  • by jf3wioeajfodjf,

    jf3wioeajfodjf jf3wioeajfodjf May 21, 2016 9:26 PM in response to Arniby
    Level 1 (8 points)
    iTunes
    May 21, 2016 9:26 PM in response to Arniby

    I've had this issue for about a year now. Running a mid 2014 rMBP on 10.11.5 and it crashed again on me just now. I closed a YouTube tab after viewing the video and the system locked up except for the cursor. Waited 5min but it was still frozen and had to force shutdown. Happens sporadically and only with YouTube.

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