Q: wifi not acknowledged on iPhone

stamperA wrote:

 

I am using an iPhone, OS 9.3.1. Even when I am clearly connected to my home wifi, many apps respond when I attempt to use them that I have no internet connection. They will work when I allow data usage, but that leads to overages and should be unnecessary. For example, I downloaded an update to my Square Register using wifi, then the Register app will not accept credit cards because I don't have an internet connection. Facebook is the most recent app to undercover my wifi. I need help with this.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

power cycle your router

General suggestions for Wi-Fi issues, maybe one of them will help….

1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

      https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.