SMlizzie
Level 1 (8 points)
Mac OS X

Q: Yosemite 10.10.5 and Safari 9.1 not showing websites

On Mac book Pro (late 2011) running Yosemite 10.10.5 and Safari 9.1.  Recently updated software and now Safari will not show websites.  Have reinstalled Safari, emptied cache, history, reset website data, but still no luck.  It seems like I can open some of those websites if I turn off Java.  Any help appreciated...

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Apr 25, 2016 6:40 AM

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SMlizzie

Q: Yosemite 10.10.5 and Safari 9.1 not showing websites

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  • Helpful answers

  • by SMlizzie,

    SMlizzie SMlizzie Apr 25, 2016 9:08 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Apr 25, 2016 9:08 AM in response to Eric Root

    I have done all of these and it is still not working....

  • by Eric Root,

    Eric Root Eric Root Apr 26, 2016 11:00 AM in response to SMlizzie
    Level 9 (73,337 points)
    iTunes
    Apr 26, 2016 11:00 AM in response to SMlizzie

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite

  • by SMlizzie,

    SMlizzie SMlizzie Apr 27, 2016 9:22 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Apr 27, 2016 9:22 AM in response to Eric Root

    Eric,

    It is only on the one user account.  The other user account I created is fine but it doesn't have everything from the non-working user account in it and I don't understand how to get migrate it all to the new account.

  • by Eric Root,

    Eric Root Eric Root Apr 27, 2016 9:56 AM in response to SMlizzie
    Level 9 (73,337 points)
    iTunes
    Apr 27, 2016 9:56 AM in response to SMlizzie

    What happened in the Safe Mode? Do you have any anti-virus programs installed?

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by SMlizzie,

    SMlizzie SMlizzie Apr 27, 2016 10:17 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Apr 27, 2016 10:17 AM in response to Eric Root

    It also worked in safe mode...

     

    Here's from etrecheck:

     

    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-27 13:12:38

    Download EtreCheck from https://etrecheck.com

    Runtime 3:13

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Safari not allowing some web pages

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Late 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 453

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            Color LCD 1440 x 900

        AMD Radeon HD 6750M - VRAM: 512 MB

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 4 hours

     

    Disk Information: ⓘ

        HGST HTS725050A7E630 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            SMMac HD (disk1) / : 498.88 GB (251.70 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Adobe Bridge/Transmit.app

        [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2014-06-09) [Support]

     

            /Applications/Toast 10 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-04-21) [Support]

        [not loaded]    com.roxio.TDIXController (2.0 - 2016-04-21) [Support]

     

            /Library/Extensions

        [not loaded]    com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-04-21) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-04-21) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-04-21) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2016-04-21) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-04-21) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2012-03-22) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2012-03-22) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1 - 2012-03-22) [Support]

     

    Startup Items: ⓘ

        AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2

        LexSleeperX.app: Path: /Library/StartupItems/LexSleeperX.app

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    149 Apple tasks

        [running]    58 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    138 Apple tasks

        [running]    79 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]

        [failed]    com.adobe.AdobeCreativeCloud.plist (2016-03-21) [Support]

        [loaded]    com.adobe.CS4ServiceManager.plist (2011-03-31) [Support]

        [loaded]    com.coupons.coupond.plist (2014-02-19) [Support]

        [running]    com.seagate.SeagateStorageGauge.plist (2012-03-22) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-02-24) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-11-06) [Support]

        [running]    com.google.keystone.agent.plist (2016-03-02) [Support]

     

    User Login Items: ⓘ

        ProfileReminder    Application  (/Applications/Eye-One Match 3/Eye-One Match/Contents/MacOS/ProfileReminder)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TransmitMenu    Application  (/Applications/Adobe Bridge/Transmit.app/Contents/MacOS/TransmitMenu.app)

        TomTomHOMERunner    Application  (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.171284

        [running]    com.adobe.CCXProcess.170716

        [running]    com.adobe.acc.AdobeDesktopService.13948.58238664-919C-4820-82C7-02874F81A40F

        [running]    com.adobe.accmac.169580

        [running]    com.panic.TransmitMenu.95740

        [running]    com.tomtom.HOMERunnerApp.95172

        [running]    jp.co.canon.cijscannerregister.96024

        [loaded]    373 Apple tasks

        [running]    168 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-04-18)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

        Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

        Default Browser: 600 - SDK 10.10 (2015-08-27)

     

    Safari Extensions: ⓘ

        ShopAtHome.com extension - http://www.shopathome.com (2014-06-24)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-03-25)

     

    3rd Party Preference Panes: ⓘ

        Adobe Version Cue CS2 (2011-03-29) [Support]

        Flash Player (2016-04-15) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            SMMac HD: Disk size: 498.88 GB Disk used: 247.17 GB

        Destinations:

            Seagate Backup Plus Drive [Local]

            Total size: 999.86 GB

            Total number of backups: 11

            Oldest backup: 7/30/14, 1:13 PM

            Last backup: 4/20/16, 11:49 AM

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 247.17 GB X 3)

     

    Top Processes by CPU: ⓘ

            41%    mds

            21%    mdworker(8)

             7%    WindowServer

             2%    kernel_task

             2%    fontd

     

    Top Processes by Memory: ⓘ

        713 MB    kernel_task

        442 MB    com.apple.WebKit.WebContent(2)

        229 MB    mds_stores

        180 MB    mdworker(8)

        131 MB    Safari

     

    Virtual Memory Information: ⓘ

        3.21 GB    Free RAM

        4.79 GB    Used RAM (1.99 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Apr 27, 2016, 12:45:30 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124530_ [redacted].crash

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Apr 27, 2016, 12:45:29 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124529_ [redacted].crash

        Apr 27, 2016, 12:45:28 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124528_ [redacted].crash

        Apr 27, 2016, 12:36:51 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123651_ [redacted].crash

        Apr 27, 2016, 12:36:44 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123644_ [redacted].crash

        Apr 27, 2016, 12:36:33 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123633_ [redacted].crash

        Apr 27, 2016, 12:10:43 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-121043_ [redacted].crash

        Apr 27, 2016, 12:09:38 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120938_ [redacted].crash

        Apr 27, 2016, 12:07:57 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120757_ [redacted].crash

        Apr 27, 2016, 12:05:42 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120542_ [redacted].crash

        Apr 27, 2016, 12:05:41 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120541_ [redacted].crash

        Apr 27, 2016, 12:05:26 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120526_ [redacted].crash

        Apr 27, 2016, 12:05:17 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120517_ [redacted].crash

        Apr 27, 2016, 12:05:16 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120516_ [redacted].crash

        Apr 27, 2016, 10:46:32 AM    /Library/Logs/DiagnosticReports/Finder_2016-04-27-104632_[redacted].cpu_resourc e.diag [Details]

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Apr 27, 2016, 10:31:17 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-103117_[redacted].crash

            com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

        Apr 27, 2016, 08:26:30 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-082630_[redacted].crash

        Apr 27, 2016, 08:25:01 AM    Self test - passed

        Apr 27, 2016, 07:08:27 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-070827_[redacted].crash

        Apr 26, 2016, 09:24:24 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-212424_[redacted].crash

        Apr 26, 2016, 06:04:10 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-180410_[redacted].crash

        Apr 26, 2016, 09:38:20 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-093820_[redacted].crash

        Apr 26, 2016, 07:31:35 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-073135_[redacted].crash

        Apr 25, 2016, 06:02:01 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-180201_[redacted].crash

        Apr 25, 2016, 09:21:04 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-25-092104_[ redacted].crash

        Apr 25, 2016, 09:15:48 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-091548_[redacted].crash

        Apr 25, 2016, 08:30:12 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-083012_[redacted].crash

        Apr 25, 2016, 06:44:49 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-064449_[redacted].crash

     

    Thank you for helping me....this is so frustrating and I don't like switching from safari to Chrome to view web pages