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Q: iCloud uninstall/upgrade error 2343

I have iCloud 3.1 running on Windows 8.1 x64 without problem.  I'm trying to upgrade to 4.0 through Apple Software Update and I was getting an error.  I have also tried to uninstall iCloud entirely or do a repair and I get the same error each time:

 

The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2343.

 

On the main uninstall window the step it is on says: Status: Removing INI files entries

 

I've tried uninstalling with RevoUninstall Free, but iCloud isn't listed in its view.  I ran the Microsoft FixIt and it ran for more than 2 hours and never finished.  After that, iCloud was missing from the Programs and Features window but I still couldn't install 4.0

 

I did a System Restore to last week and the same error.

 

How can I get it fully uninstalled or find out what INI file it is trying to look at?

 

The only thing I can think of is that I used to have Office 2013 installed which I have since uninstalled and maybe iCloud was still trying to point to that, although I was only using iCloud for Photostream and nothing with syncing contacts or e-mail.

 

I tried running ProcessMonitor while unininstalling to see if I could see what it was attempting, but didn't find it.

Posted on Sep 22, 2014 2:26 PM

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Q: iCloud uninstall/upgrade error 2343

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