Q: iPhone 4 with IOS 9.3.1
Greetings
I have an iPhone 4 (not sure whether its 4 or 4s) that was working perfectly well.
Last week it updated to IOS 9.3.1 and is now not working.
I took it to the Apple Store in Chatswood (Sydney, Australia).
They tried to wipe it and re-install the new (latest) IOS.
The staff did some tests and agreed that it was not a hardware issue.
The initialisation process locks up after you select the Country then try to connect to a WiFi network.
Thats as far as it goes.
They were unable to fix it.
The solution was for me to pay around $120 a get a new iPhone 4.
They said they couldnt roll it back to an earlier version of IOS (seems crazy to me that you can't)
I would like the phone to work, I don't see why I should have to pay anything.
Any suggestions ?
Thanks in advance.
iPhone 4, iOS 9.3.1
Posted on Apr 26, 2016 7:19 PM
First of all - that is a 4S - 4 can only go up to 7.1.2
Secondly as you may know we are all end users here - so the only suggestion I could make (going by what you said) is to try the recovery mode
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Posted on Apr 27, 2016 4:08 AM