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Q: iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Q: iPad Pro 9.7 Random Restart

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  • by ashley1227,

    ashley1227 ashley1227 Apr 27, 2016 3:34 AM in response to ashley1227
    Level 1 (8 points)
    iPad
    Apr 27, 2016 3:34 AM in response to ashley1227

    Another day another crash!!

  • by nick_36,

    nick_36 nick_36 Apr 27, 2016 6:33 AM in response to ashley1227
    Level 1 (8 points)
    Apr 27, 2016 6:33 AM in response to ashley1227

    Might appear to be random but since i disabled Safari have not has a crash for a week, before that iPad was crashing almost every day, so might be worth trying

  • by ashley1227,

    ashley1227 ashley1227 Apr 27, 2016 6:36 AM in response to nick_36
    Level 1 (8 points)
    iPad
    Apr 27, 2016 6:36 AM in response to nick_36

    My crashes happen with o browsers and Apps. Apple has lost my support.

  • by nick_36,

    nick_36 nick_36 Apr 27, 2016 6:51 AM in response to ashley1227
    Level 1 (8 points)
    Apr 27, 2016 6:51 AM in response to ashley1227

    I was getting safari, mail and various apps crashing to the black screen with logo, but since switching off safari have had no problems with any

  • by FrankMtl,

    FrankMtl FrankMtl Apr 27, 2016 9:14 AM in response to nick_36
    Level 3 (650 points)
    Mac OS X
    Apr 27, 2016 9:14 AM in response to nick_36

    Which alternate browser you using, nick?

     

    Another crash this morning while exiting Safari. Now something I noticed, you folks may want to check: I clicked on a link in safari and it switched to another window instead of a tab. So I checked if there was other open pages by clicking the icon (square on square) at top right. There were over 15 pages open which I promptly closed. Whether this can be a cause by sucking up memory, no idea but I'll see if a crash still happens.

     

    page.jpeg

  • by nick_36,

    nick_36 nick_36 Apr 27, 2016 9:27 AM in response to FrankMtl
    Level 1 (8 points)
    Apr 27, 2016 9:27 AM in response to FrankMtl

    Been using Sleipnir since disabling safari, not one of the better known browser but no problems with it. They also do Mac and Windows versions if you need to sync bookmarks to desktop browser

  • by kcobbs,

    kcobbs kcobbs Apr 27, 2016 6:25 PM in response to camhabib
    Level 1 (34 points)
    Apr 27, 2016 6:25 PM in response to camhabib

    I Don't know what has happened but it hasn't Crashed for two days!!  Fingers still crosse!

  • by ashley1227,

    ashley1227 ashley1227 Apr 28, 2016 8:01 AM in response to nick_36
    Level 1 (8 points)
    iPad
    Apr 28, 2016 8:01 AM in response to nick_36

    I Haven't had a crash since switching off Safari. It must be a bug.

  • by rexboe,

    rexboe rexboe Apr 28, 2016 8:17 AM in response to ashley1227
    Level 1 (27 points)
    Apr 28, 2016 8:17 AM in response to ashley1227

    I haven't tried switching off safari but it sounds like this might be a work around for now. I am hoping apple fixes it in one of the new updates soon. I am glad we might have found a work around though.

  • by fernelius14,

    fernelius14 fernelius14 Apr 28, 2016 8:28 AM in response to camhabib
    Level 1 (12 points)
    iPad
    Apr 28, 2016 8:28 AM in response to camhabib

    I'm also experiencing random restarts as described on an iPad Pro 128GB 9.7" wifi + cellular.  It doesn't seem related to any particular application or activity.  A few moments ago, it restarted while sitting idle in a financial app.  I haven't tried by forcing Safari closed and using another browser; it's infrequent enough that I'm not quite ready to do that.  It does seem very much like a software problem; I suspect Apple is working to address it based on the number of responses.  Many of the critical components used in this device are the same as those used in others, so I'd point to software before hardware.  Hopefully, we'll see an update soon to address it.  Anyone tried the new iOS betas to see if these might address it?

  • by rexboe,

    rexboe rexboe Apr 28, 2016 12:59 PM in response to fernelius14
    Level 1 (27 points)
    Apr 28, 2016 12:59 PM in response to fernelius14

    I just had a call back from second tier support. I am on my third iPad 128gb wifi all have had this issue. I have set up as new and also used backups both have restarted. He wants to send another iPad this time. I have been getting the others at the same store.. I feel like it has to be software at this point because getting 3 bad iPads seems impossible. I have tried the first two betas and they both had this issue. I just got done installing the third beta to see if it is fixed. I don't really think a fourth iPad is going to fix anything if they haven't fixed it in 9.3.2.

  • by journee8,

    journee8 journee8 Apr 28, 2016 4:56 PM in response to camhabib
    Level 1 (8 points)
    Apr 28, 2016 4:56 PM in response to camhabib

    I am having the same problem. I had an 128 gb iPad Pro 9.7 that would randomly crash to Apple logo screen then restart to the lock screen. I immediately returned it and ordered the 256 GB Version. Its having the same problem and a couple times it took a LONG time to restart. I am praying that it is a software issue that will be corrected with the next update. It happens with Safari and with various apps. I really haven't noticed a pattern yet. It is very annoying. Apple suppost say try a complete restore. I doubt that will solve the problem. I may try if it begins to happen on a regularly basis. Right now it may happen 2 to 3 times a week.

  • by FrankMtl,

    FrankMtl FrankMtl Apr 28, 2016 5:36 PM in response to rexboe
    Level 3 (650 points)
    Mac OS X
    Apr 28, 2016 5:36 PM in response to rexboe

    Just for kicks, can you jot down the iOS version you have now and compare it to the one they'll send you.

     

    No crash today even though working a lot from Safari. Maybe closing the background pages helps some.

  • by Ldoutt,

    Ldoutt Ldoutt Apr 28, 2016 6:53 PM in response to rexboe
    Level 1 (4 points)
    Apr 28, 2016 6:53 PM in response to rexboe

    2nd new iPad Pro and same problem as my first one. Won't shut off unless I hold start and home screen button at same time and when it starts it is stuck on apple logo with black screen. I can't get anything else on it. am I only one with this problem??

  • by jonnyb098,

    jonnyb098 jonnyb098 Apr 28, 2016 7:28 PM in response to camhabib
    Level 1 (4 points)
    Apr 28, 2016 7:28 PM in response to camhabib

    I have a bug report into Apple and they asked for my crash logs. It's definitely a safari issue /multitasking issue. Almost everyon here is having the problem when exiting safari or going into multitasking from safari. There's most likely a memory leak with safari or the springboard (multitasking, home screen, app switcher)  that is causing the crash. This hopefully gets fixed ASAP as its a hindering experience

     

    Can anyone with the 9.3.2 beta check to see if it's fixed at all??

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