ginasdad
Level 1 (4 points)
Notebooks

Q: cursor will not select or move windows

My macbook was getting a little sluggish so quit all programs and restarted. When restarted the cursor will not select text, resize window or move windows. I have reset the pram and the SMC.  Done a disk repair and shut down or restarted many times. Uninstalled 'disconnect me' extension on Safari, logged on to the quest account to see if it was a problem with all accounts, it is. Any other suggestions?  thanks 

MacBook, OS X El Capitan (10.11.2), Mac book intel duo

Posted on Apr 27, 2016 6:20 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,941 points)
Applications
A:

You would have to use an external mouse or trackpad.

Posted on Apr 28, 2016 7:36 AM

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ginasdad

Q: cursor will not select or move windows

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  • by macjack,

    macjack macjack Apr 27, 2016 6:24 PM in response to ginasdad
    Level 9 (55,687 points)
    Mac OS X
    Apr 27, 2016 6:24 PM in response to ginasdad

    Hi ginasdad, Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 27, 2016 6:26 PM in response to ginasdad
    Level 10 (120,969 points)
    Apple Music
    Apr 27, 2016 6:26 PM in response to ginasdad

    Since the problem is system wide, not just your user account, if your Mac is running v10.11.2 as your profile suggests, update to v10.11.4.

     

    Click your Apple  top left in your screen. From the drop down menu click Software Update.

     

    That will automatically open the App Store for you. Then click Updates from the menu top of the App Store window.

     

    Your Mac restart several times during the update. That's ok.

     

     

    Then monitor for the same issues.

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 8:04 PM in response to Carolyn Samit
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 8:04 PM in response to Carolyn Samit

    My mistake, will upgrade my profile. All software is up to date. thanks for the suggestion

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 8:37 PM in response to macjack
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 8:37 PM in response to macjack

    thanks for the help, my report

    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-27 20:07:58

    Download EtreCheck from https://etrecheck.com

    Runtime 8:02

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    cursor will not select or resize windows or move windows

     

    Hardware Information: ⓘ

        MacBook (13-inch, Aluminum, Late 2008)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook - model: MacBook5,1

        1 2 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Replace Now - Cycle count = 683

     

    Video Information: ⓘ

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        TOSHIBA MK1653GSX disk0 : (160.04 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 159.18 GB (49.82 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS21N   ()

     

    USB Information: ⓘ

        Apple Inc. Built-in iSight

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        /Library/Application Support/Conduit

        One adware file found. [Remove]

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    jp.co.roland.RDUSB0033Dev (1.0.0 - SDK 10.9 - 2016-03-22) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.BitDefender.iokit.av (1.13.0b144 - 2016-03-22) [Support]

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.0.8-2 - 2016-03-22) [Support]

     

    Startup Items: ⓘ

        Jaksta: Path: /Library/StartupItems/Jaksta

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    165 Apple tasks

        [running]    53 Apple tasks

        [killed]    12 Apple tasks

        12 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.Kerberos.kdc.plist

        [not loaded]    42 Apple tasks

        [loaded]    160 Apple tasks

        [running]    72 Apple tasks

        [killed]    14 Apple tasks

        14 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-02-01) [Support]

        [running]    com.brother.LOGINserver.plist (2014-10-09) [Support]

        [loaded]    com.coupons.coupond.plist (2014-10-16) [Support]

        [failed]    com.eScan.escanstatusmenu.plist (2014-04-19) [Support]

        [failed]    com.eScan.escantool.plist (2014-04-19) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.hp.help.tocgenerator.plist (2009-07-28) [Support]

        [not loaded]    com.maintain.LogOut.plist (2013-11-12) [Support]

        [failed]    com.maintain.PurgeInactiveMemory.plist (2014-05-27) [Support]

        [not loaded]    com.maintain.Restart.plist (2013-11-05) [Support]

        [not loaded]    com.maintain.ShutDown.plist (2013-11-05) [Support]

        [not loaded]    com.maintain.Sleep.plist (2013-11-12) [Support]

        [running]    com.maintain.SystemEvents.plist (2013-11-05) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-03-21) [Support]

        [running]    com.wacom.pentablet.plist (2008-04-21) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-02-01) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-02-01) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-04) [Support]

        [loaded]    com.apple.aelwriter.plist

        [loaded]    com.barebones.authd.plist (2012-10-21) [Support]

        [loaded]    com.eScan.escanmond.plist (2014-04-19) [Support]

        [loaded]    com.eScan.mwagent.plist (2014-04-19) [Support]

        [running]    com.eScan.winclient.plist (2014-04-19) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2014-10-22) [Support]

        [not loaded]    com.maintain.AutoLoginUserScreenLocked.plist (2013-11-12) [Support]

        [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist (2013-11-05) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-15) [Support]

        [loaded]    com.oracle.JavaInstallHelper.plist (2016-04-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-03-21) [Support]

        [failed]    com.synium.cleanappdaemon.plist (2012-06-15) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2011-01-05) [Support]

        [running]    com.akamai.single-user-client.plist (2015-09-23) [Support]

        [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

        [loaded]    com.aviator.agent.plist (2014-04-09) [Support]

        [running]    com.nchsoftware.expressaccounts.agent.plist (2013-12-08) [Support]

        [loaded]    uk.co.canimaansoftware.clamxav.clamscan.plist (2015-08-01) [Support]

        [loaded]    uk.co.canimaansoftware.clamxav.freshclam.plist (2015-08-01) [Support]

     

    User Login Items: ⓘ

        Mail    Application  (/Applications/Mail.app)

        Day-O    Application  (/Applications/Day-O/Day-O.app)

        Safari    Application  (/Applications/Safari.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

     

    Other Apps: ⓘ

        [running]    com.brother.utility.NETserver.92192

        [running]    com.brother.utility.USBserver.90912

        [running]    com.google.android.mtpagent.91232

        [running]    com.hp.devicemonitor

        [running]    com.hp.productresearch.87712

        [running]    com.realnetworks.realplayerdownloaderagent.92512

        [running]    com.shauninman.Day-O.48992

        [running]    com.wacom.TabletDriver.91872

        [running]    net.freemacsoft.AppCleaner-SmartDelete

        [loaded]    420 Apple tasks

        [running]    159 Apple tasks

        [killed]    25 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Google Earth Web Plug-in: 7.1 (2014-05-27) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-22)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-11-18) [Support]

        RealPlayer Plugin: Unknown (2013-03-27) [Support]

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

        FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-09) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-09) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-22)

        Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-09) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 (2010-05-03)

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

        CouponPrinter-FireFox_v2: 5.0.5 - SDK 10.6 (2014-10-16) [Support]

        NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

        RogersOneNumber_65631: 1.0.65631 - SDK 10.5 (2012-01-28) [Support]

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-27) Check version

     

    3rd Party Preference Panes: ⓘ

        Akamai NetSession Preferences (2015-09-23) [Support]

        Flash Player (2016-04-04) [Support]

        Flip4Mac WMV (2013-03-29) [Support]

        Growl (2014-05-27) [Support]

        Java (2016-03-27) [Support]

        MacFUSE (2013-02-03) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 159.18 GB Disk used: 109.36 GB

        Destinations:

            backup drive [Local]

            Total size: 499.93 GB

            Total number of backups: 41

            Oldest backup: 2014-12-02, 2:14 PM

            Last backup: 2016-04-24, 9:21 PM

            Size of backup disk: Excellent

                Backup size 499.93 GB > (Disk size 159.18 GB X 3)

     

    Top Processes by CPU: ⓘ

             6%    WindowServer

             2%    kernel_task

             2%    com.apple.WebKit.Networking

             2%    ps

             1%    RealPlayer Downloader Agent

     

    Top Processes by Memory: ⓘ

        499 MB    kernel_task

        434 MB    com.apple.WebKit.WebContent(5)

        377 MB    mdworker(11)

        98 MB    Safari

        78 MB    Mail

     

    Virtual Memory Information: ⓘ

        74 MB    Free RAM

        4.18 GB    Used RAM (742 MB Cached)

        1 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Apr 27, 2016, 07:42:03 PM    Self test - passed

        Apr 26, 2016, 09:41:09 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-04-26-214109_[redacted].crash

            /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF helper.app/Contents/MacOS/RdrCEF helper

        Apr 26, 2016, 08:58:47 PM    /Library/Logs/DiagnosticReports/Mail_2016-04-26-205847_[redacted].hang

            /Applications/Mail.app/Contents/MacOS/Mail

        Apr 26, 2016, 08:57:16 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-04-26-205716_[redacted].crash

        Apr 26, 2016, 08:31:27 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-04-26-203127_[redacted].crash

        Apr 26, 2016, 06:44:23 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-04-26-184423_[redacted].crash

        Apr 26, 2016, 05:52:08 PM    ~/Library/Logs/DiagnosticReports/RdrCEF helper_2016-04-26-175208_[redacted].crash

        Apr 26, 2016, 04:50:51 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-04-26-165051_[redacted].crash

        Apr 26, 2016, 11:15:13 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-26-111513_[r edacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

        Apr 26, 2016, 08:18:12 AM    /Library/Logs/DiagnosticReports/Opera_2016-04-26-081812_[redacted].cpu_resource .diag [Details]

            /Applications/Opera.app/Contents/MacOS/Opera

  • by Linc Davis,

    Linc Davis Linc Davis Apr 27, 2016 8:38 PM in response to ginasdad
    Level 10 (207,941 points)
    Applications
    Apr 27, 2016 8:38 PM in response to ginasdad

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 8:41 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 8:41 PM in response to Linc Davis

    I preformed the safe mode check as suggested and there was no change

  • by Linc Davis,

    Linc Davis Linc Davis Apr 27, 2016 8:44 PM in response to ginasdad
    Level 10 (207,941 points)
    Applications
    Apr 27, 2016 8:44 PM in response to ginasdad

    Are you tapping to click or physically clicking the trackpad button? If the former, please try the latter.

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 8:46 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 8:46 PM in response to Linc Davis

    I try both with no luck.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 27, 2016 9:07 PM in response to ginasdad
    Level 10 (207,941 points)
    Applications
    Apr 27, 2016 9:07 PM in response to ginasdad

    Please start up in Recovery mode. Same?

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 9:33 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 9:33 PM in response to Linc Davis

    Not too sure what you mean. When I restart in recovery mode and get 4 choices, which do I use?

  • by Linc Davis,

    Linc Davis Linc Davis Apr 27, 2016 9:39 PM in response to ginasdad
    Level 10 (207,941 points)
    Applications
    Apr 27, 2016 9:39 PM in response to ginasdad

    Try Get Help Online.

  • by ginasdad,

    ginasdad ginasdad Apr 27, 2016 10:21 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 27, 2016 10:21 PM in response to Linc Davis

    In recovert mode the cursor has the same problem. I ran first aid while I was at it but no change.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 28, 2016 6:15 AM in response to ginasdad
    Level 10 (207,941 points)
    Applications
    Apr 28, 2016 6:15 AM in response to ginasdad

    Unless I've failed to understand your description of the problem, you seem to be dealing with a hardware fault. It would have to be fixed at an authorized service center.

  • by ginasdad,

    ginasdad ginasdad Apr 28, 2016 6:50 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 28, 2016 6:50 AM in response to Linc Davis

    Thank you for all the help. You wouldn't know how to operate a MacBook without a trackpad? Is there a way of moving the cursor with the keypad?

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