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Helpful answers
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Apr 28, 2016 2:04 AM in response to mgialby Jonathan UK,Hi
Please explain:
- Which app you are trying to use (for example, the built-in Messages app or Messenger by Facebook);
- More details about the problem (for example: what error message is shown?).
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Apr 28, 2016 2:13 AM in response to Jonathan UKby mgial,Messenger by Facebook 67.0
the application does not open on the watch
i have uninstall and re-installed the app
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Apr 28, 2016 2:15 AM in response to mgialby Jonathan UK,In respect of Messenger (by Facebook), try the following steps, which have reportedly worked for some others:
- On your watch, try to open the Messenger app (which will only show as loading);
- Immediately afterwards, on your iPhone, in the Messenger app, go to: Settings > Apple Watch > change the content of any quick reply;
- Check the status of the app on your watch and/or try to open it again (it may now open).
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Apr 28, 2016 2:18 AM in response to mgialby Jonathan UK,If the previous suggestion does not resolve the issue, the following steps may help.
Try to open Messenger again after each:
- On your iPhone, go to: Settings > General > Storage & iCloud Usage > in the Storage section, tap on Manage Storage > Music > Edit (upper-right corner) > delete All Songs.
- Back up your iPhone to iCloud (do not reset your iPhone afterwards, just make the backup):
- Next back up (but do not Sync) your iPhone to iTunes, selecting the option to "Encrypt iPhone backup" (again, do not reset your iPhone afterwards, just make the backup):
- Try opening Messenger again.
- Music can be added back to your iPhone again after trying these steps.
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Apr 28, 2016 2:19 AM in response to mgialby Jonathan UK,If these steps do not resolve your issue - or if it later recurs - contact Apple Support or make a Genius Bar reservation for further assistance:
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