King7296

Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

phone 6 128GB

After updated to latest ios 9.3.1 touch screen still unresponsive intermitently.

Please HELP~~

iPhone 6, iOS 9.3.1

Posted on Apr 1, 2016 6:59 PM

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Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

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  • by Pat Franz,

    Pat Franz Pat Franz Apr 28, 2016 1:15 PM in response to King7296
    Level 1 (4 points)
    iPhone
    Apr 28, 2016 1:15 PM in response to King7296

    me too my touchscreen is not responding,and have vertical lines after i update to 9.3.1 still no solution for this problem?

  • by King7296,

    King7296 King7296 Apr 29, 2016 2:56 AM in response to King7296
    Level 1 (32 points)
    iPhone
    Apr 29, 2016 2:56 AM in response to King7296

    Still the same...

    =(

  • by Pat Franz,

    Pat Franz Pat Franz Apr 29, 2016 8:06 AM in response to King7296
    Level 1 (4 points)
    iPhone
    Apr 29, 2016 8:06 AM in response to King7296

    i hope they release update that fix this ASAP.!

  • by Wuist,

    Wuist Wuist Apr 30, 2016 11:31 AM in response to King7296
    Level 1 (8 points)
    iPhone
    Apr 30, 2016 11:31 AM in response to King7296

    Hi to all

     

    Here is me back. With some information on the last steps I have taken to fix the bug (i.e. screen irresponsible).

     

    Locking your finger print recognition touch screen as advised by some of you did not work for me.

    But I confirm that shaking hard your iPhone worked for me. But this remains a temporarily measure as quickly the bug is back. And you would not start using your iPhone by shaking hard all the time. This is annoying and as the Apple staff underlined this would damage life of our iPhone.

     

    I had a chat with Apple staff mid of this week. They advised that I must fully restore the iPhone after saving all its content. This is a procedure you can do through iTunes. I did it. This has significantly improved the issue. But still from time to time my screen continues to be irresponsible. You can therefore get to this procedure to improve your situation. But be aware that it may take 1 to 3 days to save your iPhone and get it restored (restoration by using iCloud got stucked and I had to restart the full and long process with a storage on my macbook).

     

    Saying that, I continue from time to time (in a less systematic manner) to have the bug. I bet this bug comes from the synchronization of the iPhone and its communication with iCloud. iCloud does not provide the service you expect. The synchronisation takes necessary resource with time machine. It works in a background. By restoring the iPhone I have probably cleaned the synchronization table and significantly reduced to level of resource required. But the issue, though less annoying, is still there. Likely Apple iOS software does consider that the task of synchronisation should be put on hold to give priority to your usage of your iPhone. Shaking hard the iPhone seems to trigger a task that has priority on the synchronisation !

     

    I well keep you updated if I find a permanent fix.

  • by mscello89,

    mscello89 mscello89 May 2, 2016 1:55 PM in response to Wuist
    Level 1 (4 points)
    May 2, 2016 1:55 PM in response to Wuist

    I've tried a few more things and, after disabling the fitness tracker, the OS seems a lot more stable. Whin makes sense that some background process like the tracker would collect accelerometer data and freeze system... And by shaking or changing orientation, that process has priority and would bring the system back for a while... Until the tracker creates another bottle neck. I'm jusr speculating at this point but it seems to have solve the issue for me. I'll post back in a couple of days if the issue comes back. Please post your reaults as well when you try this.

  • by vanfishdelrooy,

    vanfishdelrooy vanfishdelrooy May 2, 2016 2:03 PM in response to mscello89
    Level 1 (4 points)
    May 2, 2016 2:03 PM in response to mscello89

    Definitely feels like something server side. I've not changed anything on mine and I've not had the problem since Friday.

  • by Wuist,

    Wuist Wuist May 2, 2016 4:54 PM in response to Wuist
    Level 1 (8 points)
    iPhone
    May 2, 2016 4:54 PM in response to Wuist

    Hi

     

    I confirm that all works fine for me for 3 days since I have execute the store / restore procedure with iTunes as recommended by Apple staff. I have also significantly limited the number of apps that can run in the backgroun.

    Nonetheless it had taken 2 nights to execute this procedure as explain in my previous note.

     

    Moreover I confirm that the hard shake fix used to work but that was a temporary fix as the bug would come back quick, this is annoying and could damage the iPhone.

     

    I Hope that my experience is useful to other ones

  • by Pat Franz,

    Pat Franz Pat Franz May 3, 2016 8:02 AM in response to King7296
    Level 1 (4 points)
    iPhone
    May 3, 2016 8:02 AM in response to King7296

    i observe,when your phone get hoter the screen more crazy,anyone experience this?

  • by abhi844,

    abhi844 abhi844 May 4, 2016 4:04 AM in response to King7296
    Level 1 (13 points)
    iPhone
    May 4, 2016 4:04 AM in response to King7296

    i too have the same issue .... APPLE please solve this problem by bringing in new update

    do solve this as soon as possible

  • by Pat Franz,

    Pat Franz Pat Franz May 4, 2016 8:39 AM in response to King7296
    Level 1 (4 points)
    iPhone
    May 4, 2016 8:39 AM in response to King7296

    i thinks its hardware problem..im not sure but ios 9.3.1 update have a chance to toast protective film at the back of screen/flex while updating and make direct contact to battery and other metalic object that make screen unresponsive and crazy.someone said try to put kapton tape on its flex and other parts that expose,for now i dont have tools to open my phone,i try it wen i get tools and update you guys.

  • by Wuist,

    Wuist Wuist May 4, 2016 3:02 PM in response to Wuist
    Level 1 (8 points)
    iPhone
    May 4, 2016 3:02 PM in response to Wuist

    Back with news.

     

    As explained in my previous notes there are ways to fix the bug:

    - by shaking hard but this is temporary and would damage the iPhone

    - by a reset (restore your iPhone by using iTunes) that significantly reduce frequency of the bug. But it does not stop from bugging and a few days after the reset the bug comes to be more and more frequent.

     

    I would rather thing it is a communication / synchronization issue with tasks in the background that overrun the system. It happens mostly when I restart using my iPhone (alike it is trying to communicate and synchronize with latest information ... ) and would dissappear afterwards.

     

    We are all waiting for a fix by Apple.

     

    Regards

  • by mensa84,

    mensa84 mensa84 May 4, 2016 3:39 PM in response to King7296
    Level 1 (4 points)
    May 4, 2016 3:39 PM in response to King7296

    For me the problem is solved now! I am happy and angry

    I just had to buy a new iPhone 6s Plus 64GB and don't user the old iPhone 5 16GB anymore. That's it. Very easy. Just 900 Euros!

    As long as there is no serious competitor Apple can do that. I will wait until the bug is fixxed and sell the old one.

    It's now nearly 1 month with that bug, that's too long if you are addicted.

  • by Wuist,

    Wuist Wuist May 4, 2016 5:12 PM in response to Wuist
    Level 1 (8 points)
    iPhone
    May 4, 2016 5:12 PM in response to Wuist

    Hi

     

    https://youtu.be/h6GjS651VQc

     

    There are more and more articles and video about the bug. You find above the reference to one of these videos among others. But yet no permanent fix. We are not only a few but many iPhone customers faces this issue.

     

    Worst is that Apple denies the issue, refuses to communicate on it and is not transparent with its Customers. I also suspect that they channel our frustration and clean the web as much as they can. I had just been advised that I should post such a note in other sections of this site !

     

    Unfortunately this situation reminds me the old time when I had to move from the Mac SE series to Windows as Apple would no longer deliver innovation, advanced technology and higher quality products. I hope I will not have to move to a Samsung !

  • by Wuist,

    Wuist Wuist May 4, 2016 5:24 PM in response to Wuist
    Level 1 (8 points)
    iPhone
    May 4, 2016 5:24 PM in response to Wuist

    Hi


    https://youtu.be/h6GjS651VQc

    http://www.igeeksblog.com/iphone-6-6-plus-touch-screen-unresponsive/

     

     

     

     

    There are more and more articles and video about the bug. You find above the reference to one of these videos among others. But yet no permanent fix. We are not only a few but many iPhone customers faces this issue.

     

     

    I have tried the different recommendations:

    - shaking hardly the iPhone

    - Resetting and restoring the iPhone

    - Etc ...


    They are all temporary measures as the bug will come back.

     

     

    This is all the more annoying that this happens mostly when you want to use your iPhone, whereas after a while it will  disappear. It sounds like a synchronization / communication issue with tasks launched in the background when you reconnect that overrun the iOS.

     

     

    Worst is that Apple denies the issue, refuses to communicate on it and is not transparent with its Customers. I also suspect that they channel our frustration and clean the web as much as they can. I had just been advised that I should post such a note in other sections of this site ! 


    Unfortunately this situation reminds me the old time when I had to move from the Mac SE series to Windows as Apple would no longer deliver innovation, advanced technology and higher quality products. I hope I will not have to move to a Samsung !

  • by Wuist,

    Wuist Wuist May 4, 2016 5:30 PM in response to ChitlinsCC
    Level 1 (8 points)
    iPhone
    May 4, 2016 5:30 PM in response to ChitlinsCC

    Hi


     

     

    https://youtu.be/h6GjS651VQc

    http://www.igeeksblog.com/iphone-6-6-plus-touch-screen-unresponsive/

     

    There are more and more articles and video about the bug. You find above the reference to one of these videos among others. But yet no permanent fix. We are not only a few but many iPhone customers faces this issue.

     

    I have tried the different recommendations:

    - shaking hardly the iPhone

    - Resetting and restoring the iPhone

    - Etc ...


    They are all temporary measures as the bug will come back. I even spent 48 hours to get through the store and restore process to find out that the bug is mitigated but tempory, only 4 days !

     

    This is all the more annoying that this happens mostly when you want to use your iPhone, whereas after a while it will  disappear. It sounds like a synchronization / communication issue with tasks launched in the background when you reconnect that overrun the iOS.

     

    Worst is that Apple denies the issue, refuses to communicate on it and is not transparent with its Customers. I also suspect that they channel our frustration and clean the web as much as they can. I had just been advised that I should post such a note in other sections of this site ! 


    Unfortunately this situation reminds me the old time when I had to move from the Mac SE series to Windows as Apple would no longer deliver innovation, advanced technology and higher quality products. I hope I will not have to move to a Samsung !

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