Xteaph-N
Level 1 (0 points)

Q: Carplay has no audio

Bought 2 Alpine ILX-007. Both don't have any audio while using carplay. No music, no sound effects. Audio works fine with the radio. Also the audio for navigation will work if i'm in radio mode. I've tried playing with the settings and, I've tried reseting both the head unit and phone. I also tried cleaning the thunderbolt port and, using several usb cables Apple and aftermarket.

Posted on Aug 5, 2015 1:24 PM

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Xteaph-N

Q: Carplay has no audio

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Aug 7, 2015 1:37 PM in response to Xteaph-N
    Community Specialists
    Aug 7, 2015 1:37 PM in response to Xteaph-N

    Hello Xteaph-N,

     

    I'm sorry to hear you are having these issues with your iPhone. If you are having issues with your CarPlay connection to your stereo, you may find the troubleshooting steps outlined in the following article helpful:

     

    Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support

     

    Regards 

  • by billkunz,

    billkunz billkunz Aug 8, 2015 8:57 AM in response to brenden dv
    Level 1 (0 points)
    Aug 8, 2015 8:57 AM in response to brenden dv

    I have this problem as well, and have tried all the outlined steps. I talked to an Apple support rep via online chat who recommended installing the Alpine TuneIt app and connecting to the head unit. It didn't help either.

     

    CarPlay is connecting and working for me at some level - navigation and other apps work - there's just no audio from these applications.

     

    I had Waze running while plugged in during my commute home last night. I was listening to the radio. Occasionally, the head unit would switch to CarPlay mode. Apparently it was picking up the audio output from Waze and attempting to play it over the speakers.

     

    Very frustrating to have this problem - this is one expensive system for listening to FM radio. Google searches for solutions have not been fruitful.

  • by frozenwaffles,

    frozenwaffles frozenwaffles Nov 8, 2015 11:28 AM in response to Xteaph-N
    Level 1 (9 points)
    Nov 8, 2015 11:28 AM in response to Xteaph-N

    Hi, did you get this resolved? i have the exact same problem out of the box. Radio works so we know the installation of the unit is good. No Audio from the phone besides directions when using maps. No Music, no podcasts, no messages, nothing!!!!!!

    my phone is running iOS 9.1

    the headunit has version 1.500.1500.1500

  • by frozenwaffles,

    frozenwaffles frozenwaffles Feb 8, 2016 10:24 PM in response to Xteaph-N
    Level 1 (9 points)
    Feb 8, 2016 10:24 PM in response to Xteaph-N

    hi, any updates to this issue?

  • by gikku,

    gikku gikku Feb 15, 2016 2:17 AM in response to Xteaph-N
    Level 1 (0 points)
    Feb 15, 2016 2:17 AM in response to Xteaph-N

    I have an issue where the app doesn't launch, crashes and is unresponsive. Usually "Music" and "Now Playing" just don't respond. Yet Spotify launches and plays fine.

    On Maps the page is blank white/cream screen, no map.

  • by mr_roberts,

    mr_roberts mr_roberts Apr 28, 2016 6:50 PM in response to Xteaph-N
    Level 1 (4 points)
    Apr 28, 2016 6:50 PM in response to Xteaph-N

    If your ILX-007 only produces sound when the radio is on try this:

     

    Check to see If you have wired up the ILX-007 with the blue wire out of the head unit connected the blue wire for your car's wiring harness.  If this is the case, change this connection to be the BLUE and WHITE wire from the head unit to the BLUE wire from the car harness.  Just cap off the blue wire from the head unit.  This fixed the problem for me.

  • by frozenwaffles,

    frozenwaffles frozenwaffles Apr 28, 2016 8:01 PM in response to mr_roberts
    Level 1 (9 points)
    Apr 28, 2016 8:01 PM in response to mr_roberts

    I had a similar situation to this and I had to do the same! thankyou

  • by Cap10tk,

    Cap10tk Cap10tk May 11, 2016 6:07 PM in response to mr_roberts
    Level 1 (4 points)
    May 11, 2016 6:07 PM in response to mr_roberts

    I had same issue,  this was for my BMW E46.   Just cut, do not use blue wire from Alpine ilx007 ( power anntena) then if your car needs anntena power (and OEM amp) connect use Blue/White (Remote turn on).

    It works very nice both radio and Apple car play audio

    Thanks!