MeaganAlicia
Level 1 (4 points)
iPod

Q: New iPod will not connect to iTunes - says I need the newest version, but I have downloaded it.

I updated my iTunes to version 11.4, however, when I plug in my new iPod it says I need to download the newest version of iTunes and will not sync. I even checked the update option but states I have the newest version. What am I doing wrong?!

iPod nano

Posted on Apr 28, 2016 7:24 PM

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MeaganAlicia

Q: New iPod will not connect to iTunes - says I need the newest version, but I have downloaded it.

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  • Helpful answers

  • by hhgttg27,

    hhgttg27 hhgttg27 Apr 28, 2016 9:42 PM in response to MeaganAlicia
    Level 5 (5,407 points)
    iTunes
    Apr 28, 2016 9:42 PM in response to MeaganAlicia

    iTunes 11.4 is nearly 2 years old, there have been at least 10 versions since then.  The current release, available from http://www.apple.com/itunes/download/, is 12.3.3, which requires Windows 7 or later, or OS X v10.8 or later.

  • by Limnos,

    Limnos Limnos Apr 28, 2016 9:44 PM in response to MeaganAlicia
    Level 9 (53,712 points)
    Mac OS X
    Apr 28, 2016 9:44 PM in response to MeaganAlicia

    iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  System Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase.  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Apr 28, 2016 9:51 PM in response to MeaganAlicia
    Level 8 (38,485 points)
    Mac OS X
    Apr 28, 2016 9:51 PM in response to MeaganAlicia

    According the the tech specs page for the current iPod nano

     

    http://www.apple.com/ipod-nano/specs/

     

    The system requirements (for the computer syncing iPod) says

     

         Mac: OS X v10.7.5 or later, and iTunes 12.2 or later

         PC: Windows 7 or later, and iTunes 12.2 or later


    That means your computer (Mac or Windows PC) needs to run at least OS X 10.7.5 (Lion) or Windows 7, to run a supported version of iTunes.  If the latest version of iTunes you can currently run in 11.4, you'll need to upgrade your computer's OS (if possible). 


    For a Mac, the latest version of OS X is El Capitan (10.11).  This Apple web page has information about upgrading


    http://www.apple.com/osx/how-to-upgrade/


    If your Mac is too old to support El Capitan, it may still allow at least OS X 10.7.5.