cowanr

Q: my ipod model A1285 wont sync since the last itunes update

When i connect my ipod to itunes the icon does not appear. the ipod screen says that it is syncing but as it isnt appearing in the itunes folder its not working. Tried reinstalling itunes and using a different cable. any other ideas thanks

iPod nano

Posted on Apr 28, 2016 10:26 PM

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Q: my ipod model A1285 wont sync since the last itunes update

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  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Apr 29, 2016 12:43 AM in response to cowanr
    Level 8 (38,766 points)
    Mac OS X
    Apr 29, 2016 12:43 AM in response to cowanr

    Do you use a Mac or Windows PC?  If Windows, what version?

     

    "A1285" comes up as 4th gen; is that correct?  This document shows the iPod nano models

     

    Identify your iPod model - Apple Support

     

    As a test, shut down (power off) your computer and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If your computer is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) the iPod

     

    Learn how to reset your iPod - Apple Support

     

    Start up computer, run iTunes, and connect iPod to a direct USB port on the computer, by itself.  Is there any difference?