Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by Michele Bugliaro Goggia,

    Michele Bugliaro Goggia Michele Bugliaro Goggia Apr 21, 2016 9:17 AM in response to iSasCloud
    Level 1 (34 points)
    Apr 21, 2016 9:17 AM in response to iSasCloud

    That charge is outrageous! Where did you buy the hinge from?

  • by iSasCloud,

    iSasCloud iSasCloud Apr 21, 2016 10:15 AM in response to Michele Bugliaro Goggia
    Level 1 (4 points)
    Apr 21, 2016 10:15 AM in response to Michele Bugliaro Goggia

    I Posted the parcel ones, because I made them to live the paper of what they would have charged me for the fix, but the moderator of the support community erased it.

    anyway I bought it on eBay.. And it's not hard at all to replace it.. It takes just a big amount of patience

  • by Sporin,

    Sporin Sporin Apr 23, 2016 11:38 AM in response to iSasCloud
    Level 1 (4 points)
    Apr 23, 2016 11:38 AM in response to iSasCloud

    Happened to mine today, purchased new from Apple online in March 2014.

     

    Have no idea what happened as I was outside all day, came in to sit at the computer and it was leaning way down and won't hold it up.

     

    No Apple Store near me and I can't be without my computer for even a day (self employed) so I'll probably just find something or other to hold it in position since I never adjust it anyway (I've got the box from a printer cartridge in there now). I'll try the credit card trick referenced earlier.

     

    Let's hope Apple has fixed this part in later builds.

  • by iDigitalDan,

    iDigitalDan iDigitalDan Apr 24, 2016 2:47 PM in response to Sporin
    Level 1 (4 points)
    Apr 24, 2016 2:47 PM in response to Sporin

    I didn't want to take mine in because it's out of warranty, the cost of the part/labor, and it's something I can live with.  Had some hardware in the garage and made this adjustable solution.  There's a small hole / indention that the eye fits into so it doesn't slide down.

     

    IMG_3834.JPG

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Apr 24, 2016 3:29 PM in response to iDigitalDan
    Level 2 (358 points)
    Desktops
    Apr 24, 2016 3:29 PM in response to iDigitalDan

    You cannot control the angle so easily. You need to adjust by using the thread, nuts and bolts. An old credit card, broke into peaces placed in the slot on the bottom and the top, does the job. You can control the angle, no problem. Its been over 2, and it works like a charm.

  • by iDigitalDan,

    iDigitalDan iDigitalDan Apr 25, 2016 8:11 AM in response to Girshon Rutstein
    Level 1 (4 points)
    Apr 25, 2016 8:11 AM in response to Girshon Rutstein

    I rarely adjust the angle of my screen, but I'm going to give the credit card solution a try.  I work with 2 other 27" iMac owners who also have this issue and are using various objects to hold their screens up.  Thanks for the tip.  I didn't see your post originally.

  • by jawyant,

    jawyant jawyant Apr 25, 2016 12:23 PM in response to Mr Mo-Fo
    Level 1 (4 points)
    Apr 25, 2016 12:23 PM in response to Mr Mo-Fo

    The SNAP and tilt happened to my Late 2013 27 in iMac today also.

     

    I called AppleCare, they put me on hold for a few minutes, then told me they are aware of the issue and will repair it for free at any Apple authorized repair center.  Told me to make an appt at my choice of location and provide them the case number indicating there would be no charge.

  • by zioflat,

    zioflat zioflat Apr 26, 2016 3:43 PM in response to Mr Mo-Fo
    Level 1 (14 points)
    Apr 26, 2016 3:43 PM in response to Mr Mo-Fo

    Count me in.

    It happened two days ago while plugging an usb cable. Late 2013 27" iMac. Same symptoms, even the loud noise (just like a little stone banging on the windshield).

    Obviously, the 2 years warranty expired just two months ago.

    Before I pack the whole thing and bring this huge beast to the nearest service point, I wanted to be as sure as I can about the repair cost and the extended warranty program many on this thread have been referencing to.

    So, I called my local Premium Reseller but the guy on the phone wasn't a technician and didn't manage to talk with any of them.

    I then phoned Apple: when I described the issue the guy on the phone said "Awww yeah...." just like "here's another one", so I thought he was perfectly knowing what I was talking about. Instead, he put me on hold for about 5 minutes and then said he couldn't verify the extended warranty program thing and I should contact an Apple Store... Considering I'm about 150 km from the nearest genius bar, I guess this is a bit too long trip.

     

    Does anybody know if there's an internal document or policy number or whatever I could reference to with the support guys, so I can be sure that the repair is free of charge? Or should I simply cross my fingers, bring the huge 27" box to the service point and pray?

     

    Thanks in advance...

  • by MikeGS3,

    MikeGS3 MikeGS3 Apr 27, 2016 5:22 PM in response to zioflat
    Level 1 (4 points)
    Apr 27, 2016 5:22 PM in response to zioflat

    Maybe try the approach I took and just ring Apple Support and complain and insit on getting it fixed for free. If you just take it into a Genius Bar they will most likely want to charge you.

  • by faulkan,

    faulkan faulkan Apr 29, 2016 5:34 AM in response to MikeGS3
    Level 1 (4 points)
    Apr 29, 2016 5:34 AM in response to MikeGS3

    Mine is a late 2013 27" that was also out of warranty.  The store on University in Fort Worth took care of mine at no charge.  I probably would have paid to fix it though since it was already there as it would have only been $67 parts and labor.  I don't know if it was due to me mentioning this thread or the fact that Apple is using a plastic washer/retainer to hold back a heavy duty spring but hey, they ate the cost and I left happy.

  • by iamsjn,

    iamsjn iamsjn May 3, 2016 5:10 PM in response to Mr Mo-Fo
    Level 1 (8 points)
    May 3, 2016 5:10 PM in response to Mr Mo-Fo

    Bought my 27" iMac in 2015. This just happened to me today. I heard a loud POP, had no idea what it was. Later, I went to tilt my monitor up a bit and it now just falls to the lowest position. I fixed it by cutting out a small egg shaped piece of pine wood. Wrapped the edge with electrical tape to rubberize it. When I need to tilt the monitor up, I just slip it between the monitor and stand and walaa, FIXED!

     

    Should I take it in? Yea, but dreading the genius bar.....

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein May 3, 2016 5:46 PM in response to iamsjn
    Level 2 (358 points)
    Desktops
    May 3, 2016 5:46 PM in response to iamsjn

    I used this method and works like a charm. Never had any issues. imac-stand.jpg

  • by erin753,

    erin753 erin753 May 6, 2016 1:19 PM in response to Mr Mo-Fo
    Level 1 (4 points)
    May 6, 2016 1:19 PM in response to Mr Mo-Fo

    This just happened to my mid-2013 work iMac. I miss the days when I felt good about spending thousands of dollars on a Mac...

  • by MikeGS3,

    MikeGS3 MikeGS3 May 7, 2016 6:42 AM in response to MikeGS3
    Level 1 (4 points)
    May 7, 2016 6:42 AM in response to MikeGS3

    I've just picked up my iMac after 14 days from the Genuis Bar and stand now fixed, free of charge.

  • by Chrisl68,

    Chrisl68 Chrisl68 May 9, 2016 12:18 AM in response to Mr Mo-Fo
    Level 1 (4 points)
    May 9, 2016 12:18 AM in response to Mr Mo-Fo

    Add one more to the ever growing list of broken stands, mine's just gone pop :-((

     

    Can anyone confirm the latest on whether apple are replacing like for like on the broken part, or if an upgraded (fit for purpose) part is now used in the fix?

     

    Like the credit card temp fix, works like a dream and stops me spending too! :-)

     

    Chris.

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