HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
Learn about Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
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All replies
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Helpful answers
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Apr 17, 2016 9:03 AM in response to Jack JJby Limnos,What error message do you get? Exact working please.
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Apr 17, 2016 10:34 AM in response to Jack JJby melliottrn,I am having the same issue! I synced earlier today, no problem...then I updated itunes. Now it won't recognize my iphone 6+. It was fine before the update!!
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Apr 17, 2016 10:36 AM in response to Jack JJby turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35 then you'll also need to roll back the library database in the way described in Empty/corrupt iTunes library after upgrade/crash.
tt2
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Apr 17, 2016 10:41 AM in response to Jack JJby schnauzergal,Mine did this with the previous update, others were having the same issue, I rolled it back to an older version, still couldn't and just ran the 12.3.3 version, nothing has changed. It does not recognize my iPhone or ipad. What's going on?
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Apr 17, 2016 10:51 AM in response to Jack JJby melliottrn,this worked for me!http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
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Apr 29, 2016 11:43 AM in response to melliottrnby Joaomorenix,Awesome!!! Finally got something that works! Thanks
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Apr 29, 2016 4:33 PM in response to Jack JJby kauchy,windows 10. up to date itunes. ipod classic 160.
ipod is recognized by both cpu & itunes. sync button is clickable but nothing happens when it is clicked
lost