Q: Your movie will be ready to watch in 9 hours and 43 minutes.

HI Diana and thanks for the reply.

It's the new Apple TV running the latest TVOS. My internet speed is about 17Mbps. It's connected via WiFi. All else are also transmitting in 1080p. Netflix you can check for sure as they have a programme (can't remember what it is called off the top of my head) which shows the bitrate and it is 1080p. I could appreciate a buffer for the 1080 to load and recognize that on other apps it may start streaming in lower res for a few seconds before increasing to 1080. However in no ridiculous instances does it ever take 9 hours to load anything. I have often seen figures of 14 hours too. I have always had this problem with the iTunes Store. On this ATV, the third and second gen. And in those instances I was able to have them wired up via ethernet. My current environment doesn't allow this.

Firstly I can confirm that it is already on a 5 GHz network, that at the time of use it is the only thing operating on the Internet in this household on a simple configuration and it is connected to the right wifi network.

What interests me is this traceroute. What exactly is that and how can I do it? Would I then be able to do that with other apps for comparative reasons?

Thanking you.

Interesting information which I shall look into, so thanks for that.

I had to just double check about the IP and DNS as I didn't know, which would of course imply nothing has been fiddled but one never knows. They are indeed both set to automatic.

So more often than not I am able to view content from iTunes without issue. But there'll probably be one or two nights out of seven where it becomes a stubborn mule. Last night for example and always when I really want to watch something in particular. So perhaps it has nothing to do with tech and is just some mischievous gremlin; a simpler explanation.

When you start up content in itunes it will hang and then display the message of doom. Sometimes and this is rare, it will quickly speed up and start playing. Other times the duration it predicts becomes days I am sure I have seen 90 odd hours before. So obviously I am not going to wait so I will go into another app, whichever tickles my fancy and without fail that will start immediately. Last night as an example, I was half hour into watching something on HBO when the program was paused with a message to alert me that the programme I had wanted to watch in iTunes was now ready. I made the decision to switch to that and within two mins it paused and started buffering. I had to go back to my other HBO programme and complete that before the buffer was large and safe enough to watch the original choice viewing.

On a bad evening, I just won't be able to watch anything in iTunes whatsoever.

Also, this has always happened with Apple Trailers when in HD. They 9/10 will never even start. Sometimes they will be fully loaded in the status bar but won't actually start playing.

If I do ever experience any issues in other apps, it will either be an app issue which is then updated, or an Internet issue where everything isn't working. It frustrates me so much as my movie and tv collection that I have spent a lot of money on is all in the cloud and if I have working equipment and an Internet signal, I should be able to access that content without issue.

Aye absolutely. And again trailers was like this on the ATV 3 and 4.

Hi there bodosom,

I do indeed have the ATV4 and have Speedtest installed. Every time I have had this issue, Speedtest has indicated my speeds are ample enough. Like I have said, every other App will work apart from iTunes Movies / TV / Trailers. There's a common denominator there.

Thanks for your further reply.

I don't know why my signature is displaying the Apple TV as iOS, as it isn't that way in my settings, so please ignore. The ATV4 which I am using does indeed have the latest TVOS update installed. DNS is set to automatic so it is whatever my ISP has it as. The ISP is Sky Broadband in the UK. Speedtest for example right now is reporting: Ping 35 ms; download 13.15Mbps; upload 0.79Mbps

Yeah I didn't mark it as resolved. Marked the previous replies as helpful but I believe Diana marked it as such.

The speed at that moment in time was a little short of what I have purchased but it is thereabouts. I think officially they proclaim a speed of 17 at my address.