cmeags7

Q: I am not receiving group messages.

Starting at some point this evening, my iPhone 5 stopped receiving group text messages.  I regularly text 2 groups of people.  One group consists of 2 android phones and myself, and the other group consists of an android phone, an iPhone, and myself.  They receive my messages, but I don't receive theirs.  I can text and receive texts from them individually, although I can't receive pictures from one of the android phones, and the iPhone doesn't always receive my messages.

 

I chatted online with a verizon tech support man, and we reset my network settings and turned group messaging on and off.  He sent a group message to my iPhone, and I did not receive it.  He asked me to send a group message to him and another of my contacts.  The other contact was an iPhone.  They got my messages, and I received theirs as well. 

 

Now however, I'm not receiving any group messages at all.  Does it have something to do with iMessage/Apple vs. Android? Is it my phone? Is it Verizon? Has anyone else had this problem?  I'm open to suggestions, and willing to try anything.  It's so frustrating not being able to receive texts.  Is a trip to the Verizon store worth it?

 

(I should add that Verizon is my service provider.)

 

Thanks guys!

iPhone 5, iOS 7.0.4

Posted on Feb 17, 2014 11:10 PM

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Q: I am not receiving group messages.

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  • by RogueShot,

    RogueShot RogueShot Oct 20, 2015 2:58 PM in response to AtomicTusnami
    Level 1 (0 points)
    Oct 20, 2015 2:58 PM in response to AtomicTusnami

    ATT Iphone 6 user who has been experiencing delayed/lost group texts for many months. Generally only happens on one group text string. It has been deleted and started over several times. Cycling power to phone sometimes releases the texts. For months the lost texts would eventually come through as "unknown." That stopped and now the lost texts are never even acknowledged. Apple and ATT were unable to fix the issue. The issue followed me from my Iphone 5 to my 6. The lost texts come from iphone and non-Iphone users and Verizon and ATT users.....in other words no rhyme or reason.....

  • by kizzai,

    kizzai kizzai Nov 1, 2015 6:32 AM in response to AtomicTusnami
    Level 1 (0 points)
    Nov 1, 2015 6:32 AM in response to AtomicTusnami

    AtomicTsunami solved it for me!  Turning off Wi-fi assist.  This just worked for helping me fix my dad's iPhone 5 - he wasn't getting group pics of his first grandchild (and my first nephew) - thanks

  • by Awags97,

    Awags97 Awags97 Jan 3, 2016 4:20 PM in response to cmeags7
    Level 1 (0 points)
    Jan 3, 2016 4:20 PM in response to cmeags7

    I have gone to my service provider, and after many hours of speaking with them, I have found the solution. To fix this problem backup your phone either to the cloud or to another hard drive such as your computer. Next go on your phone then go to settings-reset-erase all content and settings. By doing this you are basically putting your phone in the same state as when you first got it. From here you phone will start doing the same process it did when you first recieved the phone by welcoming you and showing you all the new features. Soon the phone will ask if you would like to restore your phone, which you should click yes to. Next it will either ask you if you want to restore it through itunes(hard drive) or icloud. Choose which ever one you backed your phone up to and you should have all of your contacts, pictures, and apps back. After doing all of this your iphone should be working like it should be and you should be able to receive group chat messages once more. I hope this helps you all as it did me. I'm sorry for the struggle you went through, but just know you are not alone.

  • by MuggleMum,

    MuggleMum MuggleMum Feb 1, 2016 8:26 AM in response to Awags97
    Level 1 (4 points)
    Feb 1, 2016 8:26 AM in response to Awags97

    I read this only worked temporarily for most people.  Did your problem ever come back?

  • by 2k4t,

    2k4t 2k4t Apr 30, 2016 7:30 AM in response to AtomicTusnami
    Level 1 (4 points)
    Apr 30, 2016 7:30 AM in response to AtomicTusnami

    thanks!!!

  • by huyettfamily,

    huyettfamily huyettfamily Sep 16, 2016 4:41 AM in response to carieger1974
    Level 1 (4 points)
    Sep 16, 2016 4:41 AM in response to carieger1974

    Great suggestion carieger1974! Worked for me.  As soon as the reset was finished, the missing messages came through!

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