bstamant

Q: Apple Watch charges slowly in nightstand mode using the Apple Watch Magnetic Charging Dock?

My Apple Watch charges normally when laid flat on the Apple Watch Magnetic Charging Dock, but when I charge it in nightstand mode, it charges extremely slowly, estimated 2% per hour.  The green "charging" icon is definitely on the display, it just charges slowly.  I put it on the charger at night before I go to bed, and it's only charged to about 40% in the morning.  I have already swapped out the Apple Watch Magnetic Charging Dock at a local Apple Store thinking there may have been a short in it or something.  But the replacement functions the same way.

Apple Watch

Posted on Apr 30, 2016 7:38 AM

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Q: Apple Watch charges slowly in nightstand mode using the Apple Watch Magnetic Charging Dock?

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 30, 2016 7:42 AM in response to bstamant
    Level 7 (30,168 points)
    Apple Watch
    Apr 30, 2016 7:42 AM in response to bstamant

    Hi

     

    When charging your watch in Nightstand mode, check that the back of the watch is fully touching the charger and is centrally located on it.

     

    Check also that both the back of your watch and the charger are clean and dry and that any plastic wrap has been fully removed from the charger.

  • by bstamant,

    bstamant bstamant Apr 30, 2016 7:44 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Apr 30, 2016 7:44 AM in response to Jonathan UK

    thanks.  the watch charges normally when laid flat.   it is clean and all plastic wrap is removed.  only having the problem in nightstand mode.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 30, 2016 7:52 AM in response to bstamant
    Level 7 (30,168 points)
    Apple Watch
    Apr 30, 2016 7:52 AM in response to bstamant

    It may help to force restart your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the Apple logo, then release them and wait for the watch to restart.

     

    Also test with a different Apple USB Power Adapter (such as the one supplied with your iPhone) and a different Lightning to USB Cable (ditto).

     

    If the issue persists, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation:

     

    https://www.apple.com/support/watch/contact/