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Apr 30, 2016 10:00 PM in response to Jim T64by Kenichi Watanabe,Do you use a Mac or Windows? If Windows, and you tried to re-install iTunes already, you may want to use this Apple procedure document to completely remove iTunes and related software components. It lists the components of an iTunes installation, the precise order to uninstall them, and steps to confirm everything was removed.
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Then, download and install the latest version from here