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Q: Crashing, Reboot only option

Hi,

Wondering if anybody could help

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-01 11:13:08

Download EtreCheck from https://etrecheck.com

Runtime 1:25

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Other problem

Description:

Needing reboot, Trackpad not responsive

 

Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 153

 

Video Information:

    Intel Iris Graphics 6100

        Color LCD 2560 x 1600

 

System Software:

    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

 

Disk Information:

    APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 120.11 GB (18.76 GB free)

            Core Storage: disk0s2 120.47 GB Online

 

USB Information:

    Broadcom Corp. Bluetooth USB Host Controller

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    156 Apple tasks

    [running]    75 Apple tasks

 

System Launch Daemons:

    [not loaded]    46 Apple tasks

    [loaded]    156 Apple tasks

    [running]    86 Apple tasks

 

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]

    [running]    com.microsoft.autoupdate.helpertool.plist (2016-05-01) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2014-11-06) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

 

User Launch Agents:

    [loaded]    com.bittorrent.uTorrent.plist (2015-05-08) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

    [running]    com.spotify.webhelper.plist (2016-05-01) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Spotify    Application Hidden (/Applications/Spotify.app)

 

Other Apps:

    [running]    com.etresoft.EtreCheck.110752

    [loaded]    com.microsoft.autoupdate.fba.78752

    [loaded]    com.spotify.client.68192

    [loaded]    409 Apple tasks

    [running]    184 Apple tasks

 

Internet Plug-ins:

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-29) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-13)

    AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-29) [Support]

    Default Browser: 601 - SDK 10.11 (2016-04-13)

    SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-05-01) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-24) [Support]

 

Safari Extensions:

    Cashback Notifier - TopCashback - TopCashback - http://www.topcashback.com/ (2015-06-20)

 

3rd Party Preference Panes:

    Flash Player (2016-04-16) [Support]

 

Time Machine:

    Time Machine not configured!

 

Top Processes by CPU:

         7%    Safari

         4%    kernel_task

         4%    com.apple.WebKit.WebContent(8)

         3%    coreaudiod

         3%    WindowServer

 

Top Processes by Memory:

    1.02 GB    com.apple.WebKit.WebContent(8)

    930 MB    kernel_task

    164 MB    mds_stores

    156 MB    Safari

    156 MB    Finder

 

Virtual Memory Information:

    1.24 GB    Free RAM

    6.76 GB    Used RAM (2.69 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    May 1, 2016, 10:49:22 AM    Self test - passed

    Apr 29, 2016, 09:47:14 PM    /Library/Logs/DiagnosticReports/Safari_2016-04-29-214714_[redacted].crash

        com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari

Posted on May 1, 2016 3:20 AM

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Q: Crashing, Reboot only option

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 1, 2016 3:27 AM in response to cookies145
    Level 9 (52,516 points)
    Mac OS X
    May 1, 2016 3:27 AM in response to cookies145

    Torrents are an excellent way of introducing malware into your MBP.  Isuggest that you rid the Mac of it.

     

    Check if your Mac had a kernel panic.  If so, log and post it per these directions:

     

    https://support.apple.com/en-us/HT201753

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis May 1, 2016 7:22 AM in response to cookies145
    Level 10 (208,000 points)
    Applications
    May 1, 2016 7:22 AM in response to cookies145

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.