HT206203: If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3

Learn about If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3
KezCas
Level 1 (4 points)
Apple TV

Q: iPad tells me I MUST change my "unlock passcode at this time"

iPad change passcode issue.jpg

my iPad is giving me a pop up message forcing me to change my passcode. It will not let me do anything unless I change my passcode and does not give me an option to do it later. I haven't been able to use my ipad for 3 days because I can't go past it and I refuse to enter my passcode into the pop up message because it looks fishy... I have heard/read about a similar problem with the iPhone with an option to do it later, but haven't seen anyone talk about this with the iPad. Please help. I last updated my iPad about a month ago and have never had any issues with it. It's a personal iPad (not corporate)

iPad Mini, iOS 9.3.1

Posted on Apr 21, 2016 12:25 PM

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KezCas

Q: iPad tells me I MUST change my "unlock passcode at this time"

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  • by KezCas,

    KezCas KezCas May 2, 2016 7:29 AM in response to elcpu
    Level 1 (4 points)
    Apple TV
    May 2, 2016 7:29 AM in response to elcpu

    so what do you suggest I do now? I went into settings and changed the passcode twice more after I entered my original passcode to get in... any other precautions I can take?

  • by KezCas,

    KezCas KezCas May 2, 2016 7:32 AM in response to coqui51
    Level 1 (4 points)
    Apple TV
    May 2, 2016 7:32 AM in response to coqui51

    Coqui51: I did what was suggested on this thread, I put my iPad on airplane mode, entered my passcode, then went into settings and changed the passcode again immediately, I went online, then back on airplane mode to change the passcode the second time, it may be overkill, but the whole initial prompt sounded fishy to me. Good luck with your phone

  • by elcpu,

    elcpu elcpu May 2, 2016 8:14 AM in response to KezCas
    Level 6 (15,946 points)
    Photos for Mac
    May 2, 2016 8:14 AM in response to KezCas

    I would reset Safari. It could be overkill but then again..... All I can suggest is to wait for a fix or report it to AppleCare.

  • by KezCas,

    KezCas KezCas May 2, 2016 8:36 AM in response to elcpu
    Level 1 (4 points)
    Apple TV
    May 2, 2016 8:36 AM in response to elcpu

    how do I reset Safari?

  • by elcpu,

    elcpu elcpu May 2, 2016 8:37 AM in response to KezCas
    Level 6 (15,946 points)
    Photos for Mac
    May 2, 2016 8:37 AM in response to KezCas

    Close Safari completely from the app switcher window by double clicking the Home button and swiping up the Safari preview pane until it disappears from the screen. You may have to look for the Safari pane by scrawling to the left. Then go to Settings > Safari > Clear History and Website Data. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

  • by KezCas,

    KezCas KezCas May 2, 2016 9:08 AM in response to elcpu
    Level 1 (4 points)
    Apple TV
    May 2, 2016 9:08 AM in response to elcpu

    should I be on airplane mode or online to do this or does it matter?

  • by elcpu,

    elcpu elcpu May 2, 2016 9:11 AM in response to KezCas
    Level 6 (15,946 points)
    Photos for Mac
    May 2, 2016 9:11 AM in response to KezCas

    It does not matter.

  • by rwpotterii,

    rwpotterii rwpotterii May 16, 2016 5:02 PM in response to ShagCA
    Level 1 (12 points)
    iPhone
    May 16, 2016 5:02 PM in response to ShagCA

    I Just got the same message on my iPhone

  • by wendysboyfriendjames,

    wendysboyfriendjames wendysboyfriendjames Jun 18, 2016 9:28 AM in response to KezCas
    Level 1 (4 points)
    iPhone
    Jun 18, 2016 9:28 AM in response to KezCas

    I had the same situation on my box-stock iPhone 6, but once I left my office and was out of wi-fi range, the problem disappeared on its own. I did, as a precaution, clear all of the offline data in Safari (once I was able to GET to Safari), but I won't know if the problem has actually resolved until I get back to work on Monday.  I suspect that it's something to do with the network maintenance that was going on Friday, since I haven't ever had this happen before, and my phone was configured exactly the same way as it's always been on Thursday as it was on Friday.  I have my phone set to ask before joining new networks, and I suspect that when the wi-fi came back up it discovered my phone in range -- or vice versa -- and the Exchange ping collided with the "ask before joining" and the result was ... this.

  • by Briansyddall,

    Briansyddall Briansyddall Jun 18, 2016 9:36 AM in response to KezCas
    Level 6 (8,171 points)
    Apple Watch
    Jun 18, 2016 9:36 AM in response to KezCas

    Hi

    I had this 6 months ago just change passcode to a 6 digit code instead of 4 for better security .

    No problems just go to settings passcode and enter  new code just add 2 numbers on to your old code.

    Cheers

    Brian

  • by DaveC22,

    DaveC22 DaveC22 Jun 26, 2016 6:20 AM in response to Briansyddall
    Level 1 (4 points)
    Jun 26, 2016 6:20 AM in response to Briansyddall

    I think I have solved the problem on my wife's iPad.

    As the rogue message has come via the Internet, I went into Airplane mode, then Settings > Safari > Clear History and Website Data.

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